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Terms and Conditions |
Making a purchase could not
be easier. Just browse our Catalogue, and click on any items that you wish
to buy and put them into the shopping basket. After you have finished your
selection, click on "Order" and you will be asked for a few details that we
need to be able to satisfy the order.
We accept Visa, MasterCard, Switch, Maestro, Visa Delta, Visa Electron and Solo. We do not
accept American Express. We do not charge for any item
until it is ready to ship.
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Delivery Information |
Please note we can only deliver orders to a different address other than the
address the card is registered to if it is a work address*, therefore you must
supply us with a company name. Please add the full company details into the
Address & City/Town fields (you can type more into the text box than is
shown). Please Note: We can only send orders from overseas to the billing
address.
*On orders over £200, delivery can only be made to the address assigned to
the credit/debit card used for payment, this only applies to your first
purchase with us, subsequent orders can then be delivered to a work address.
Full Terms and Conditions. For orders to mainland Europe (EU) and further a
field, we will quote you the best postage costs by return Email or
alternatively call us on 01780 460705 and we can quote over the phone. We
will only despatch upon confirmation that you are happy with that cost.
For orders consisting of
multiple items we will post out part of your order if we don't have all of
the items requested within 4 days. This will not affect your postage charge.
We will only charge for the items posted and the postage charge will be
included with the first item.
For our full
Delivery Policy please click
here
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Pricing |
Prices include VAT
(Value Added Tax)* at the standard UK rate of 17.5%. VAT does not apply to
orders that are to be shipped outside the E.U. or to Tax Free areas such as
the Channel Islands. These areas will be priced and billed with VAT
deducted.
If you select a delivery country outside the E.U., prices will be displayed
VAT free, for example, an item which costs £50.00 will be shown and billed
as £42.56 when it is VAT free.
While we do our best to ensure prices are up to date and correct, errors may
occur and in this case you will be contacted before your order is shipped.
*In the UK helmets/some children's cloths/some food products are already VAT
free, so price is not affected by delivery destination.
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Returning Items |
Rutland Cycling conform to the Distance Selling Regulations, which are
designed to protect you when buying items by Mail Order. We offer a flexible
returns policy and are happy to accept items back for a refund or exchange
if they don’t fit, you’ve ordered the wrong things, the items are damaged or
faulty upon receipt or you simply don’t like what you’ve ordered.
For full details on our
Returns Policy
please click here
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Back Orders |
If your item is not in stock, we will back order for you. You will always be
emailed with the option to cancel your order if you would rather not wait.
Back ordered items are not charged until they are shipped.
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Price Match Policy |
The conditions of our price match policy are as follows: If the goods we
sell are cheaper elsewhere, we will match that price. The same goods must be
in stock elsewhere at the point of purchase for the price match to be valid.
Just tell us where you have found the goods cheaper and we will do the rest.
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Tax Charges |
For orders made from the UK or the European Union, 17.5% VAT (Value Added
Tax) is added on most products (products exempt from VAT include books &
helmets). All prices in the catalogue are quoted including and excluding
VAT.
If you are ordering from outside the EU you shop Tax-Free (No VAT).
If you have any queries regarding tax, please email us at:
enquiries@rutlandcycling.co.uk
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Restocking
Fee |
If you are returning a bike we will charge you for the collection of the
bike. This is £25 and will be arranged by a member of our staff. This deduction
will be made off the total amount being refunded to you. If you have any
queries regarding refund procedures then please call us on 01572 737624.
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Accuracy of Information |
We put a lot of time and
effort into describing and photographing the products we sell using
manufacturer's websites, catalogues, and often our own descriptions of the
products. Although we aim that every picture and description is 100%
accurate, mistakes do occur so let us know if you see or read something that
isn’t correct. If you have purchased something based on a picture or
description on the website which turns out to be incorrect we will be happy
to replace or refund the product (unused).
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Credit Card Security |
We know of no documented cases of credit card fraud using our shopping
system over the Internet. All credit card numbers are encrypted in the
software when the order is placed using 128 bit encryption. They are only
decrypted after they reach our computer. They are not held in clear text on
any web site.
If you feel in any way unsure about purchasing by credit card online, you
also have the option of phoning us on 01572 737624 or emailing your details
through separately to
enquiries@rutlandcycling.co.uk
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