Welcome to our feedback page! This is the area where our customer comments are displayed! We are always pleased to receive your comments and feedback so feel free to E-mail us your comments to feedback@rutlandcycling.co.uk If your feedback is on this page and you wish it to be removed feel free to contact us.
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Good Afternoon to you all, I hope you are well. I have ordered two items off you in the past two weeks and both have arrived within 48 hours of ordering. I am pleased with both purchases and have recommended you to many friends. Please continue the excellent standard of service you provide. Kind regards Danny T
Hiya Just wanted to say Many thanks for the refund which I have now received.. and that I am VERY impressed with your 5 star outstanding customer service... Kind regards Amanda
Dear Rutland Cycling, I just wanted to say a huge thank you to everyone involved from my recent purchase. The service has been absolutely outstanding. I ordered a Giant TCR Advanced many weeks ago and I received a call to say it was on back order. I thought that would be it until w/c 9th April when it was due in, but no I received two further calls keeping me up to date. Although the date hadn't changed it was reassuring to know that it was still in progress. I received my final call on Good Friday saying that my bike was in stock and when would I want it delivered. The bike arrived on Thursday well packaged. This has been a fantastic service from placing my order to receiving it last week. I will have no doubt in coming to you in the future for my orders and recommending you to my friends. Thank you again. Kind regards, Phil Jefferies
Dear Sir/Madam, With regard to the following item I ordered; 1 x 270012#005 - Stem Red - Hope Stem Red - 90mm 10 deg 25.4, I would like to thank you for the very speedy delivery and excellent service. The stem arrived Saturday morning, I ordered it Thursday evening. Thanks again, Andrew Davis.
Thank you very much I will get a quote and let you know , you have been very helpful, and I will be letting all my friends and fellow cyclists know what a great team and company you are , it is great and unusual to get such a excellent service and response, keep up the good work. Thank you Gary Newman
Thank you so much Your service is exemplary and after another company let me down (waiting 2 weeks for these boots) you came up with the goods within 3 days. It was my husband's birhtday on Saturday and they arrived promptly on Friday. You saved the day. Many thanks Wendy
Hi Angela Received both sraps thankyou. Fingers crossed you won't hear from me again! Can I take this opportunity to thankyou for your sterling customer service. Absolutely fantastic. Please feel free to forward this email to your line manager should you have one. I have rarely received such good service and you are a credit to Rutland Cycling. Regards Pete
Hi There I would just like to pass on my views on my recent experience at Giant - Rutland. Superb !!!! After talking to Philip on the phone I felt happy enough to travel down from Doncaster in order to try for sizing. Philip was extremely well informed and confidence inspiring giving explanations as to size and reasons to his advice, we discussed some possibilities and I went a way to consider. I decided to go ahead and purchase the Anthem X 29er 1 as discussed with extras and work done. The bike was ready for me on the arranged day only a pity it was Philips day off. I had a problem with the tyres on my return home but again to his word Philip sorted this out as he promised. So to conclude I am very pleased with the service and staff dealings especially Philip, oh and the bike simply FLIES!!!!!!!!! In the task of retail we rarely receive praise so could you please make sure Philip is made aware of his excellent service and attitude. Regards
Hi, I would just like to thank all at Rutland Cycling for the excellent, professional and speedy service when I ordered my new De Rosa R838 bike recently. The delivery was as promised (despite my living in the "wild" Highlands of Scotland) on time, undamaged and, apart from having to put the handlebars on, was PDI'd and "good to go" straight out of the box. It's always a bit nerve-wracking ordering unseen from a supplier you haven't dealt with before but I would have no hesitation in ordering from you guys again and will recommend you to anyone I know looking to buy online. Nice one Guys :-). Keep up the good work. Kind regards, Andy Gatenby Jan 2012
Hi Drew My new bike is everything I hoped it would be. I have shortened the stem to 70mm (Thomson) and had to replace the chain. It snapped third ride (these thingts happen). I have enclosed a photo of our first proper ride out (Bamford heading towards Ladybower)as you said you wanted one for "the wall". I have not yet booked my first service but then the bike hasn't been used that often. I will do it when I have the chance/time. Thanks for putting a great bike together and please thank the staff downstairs for their help in "winterising" my wife. Kind regards Adam Fardell Jan 2012
Hi James I just wanted to say thank you so much for sending a new bike stand out to my parents address, it arrived in time for christmas and was a much loved gift. I am pleased to say that I was very pleased with your service and will definitely be using Rutland cycling again! Happy New year Charlotte Jan 2012
Hi I just wanted to thank you for the quick delivery of my Saris Solo bike carrier. I am new to cycling at 58yrs old and was finding it a bit of a faff having to load and unload my bike into my car every time plus having to take the wheel off. I didn't want to give up before I had started properly and this was the ideal solution so quick and easy to fit. Thanks again Pat StanleyDec 2012
I have just purchased a cycle tool-kit for my grandson for Christmas, the communication from Rutland cycling was excellent and delivery very quick - but best of all was the price!! £10 cheaper than Argos and delivered direct to my door, what more could you ask! Well done Rutland.dec 2012
Thanks for keeping me informed and thanks for your excellent customer service! I will return to you next time I need more cycling gear... which I’m sure won’t be long. I shall also be recommending you to my cycling friends and via my blog – www.weightybiker.co.uk Dec 2012Thanks again Matt
Dear Sir/madam, I received the bike yesterday earlier than expected. I am very pleased with the product. I am also delighted with your customer care. I would not hesitate in using your services again. I have recommended you to friends. You have made a little lad very happy. Many thanks again. Dec 2011
Can I just take time to thank you for your customer service, I first emailed you on Tuesday night requiring some information on sizing a bike for my son and your response was received by 8.10 the following morning how fab. I placed my order with yourselves on Wednesday afternoon and received the cycle by Friday lunch time, this is great service and a credit to your company. Once again thank you it has been a pleasure to use your services and I will recommend you to others Steve Green Steve Green Contracts Manager Nov 2011
"I must say you provide what is possibly the best customer service I have ever had to deal with in my life. Top stuff." Nov 2011
"Recently puchased a Coyote Big Sur road bike on the advice of one of the guys in customer service. Extremely pleased with my purchase and the excellent service and knowledge offered by Rutland Cycles and the very quick delivery."Nov 2011
Regards
Dave
"I am so glad that while surfing the net to sou rce a Turbo Trainer and other cycling products, I came across the 1st class secure Web site for Rutland Cycling. I found the site very easy to navigate with in depth information and features on a full range of product lines for cycling, hiking, camping and climbing including accessories and their prices very competitive, which certainly couldn't be beaten for what I was looking to purchase, plus free postage on all UK orders over £10. Having placed my order online I found the whole process smooth and painless. I was kept fully informed via e-mail in relation to the current status of my order. It couldn't have been any better than if I had walked into Rutland Cycling and dealt with them in person. 1st class service, highly recommended, would definitely use again." nov 2011
"Really appreciate the personal service as I was worried about getting the order in time for my trip. Thanks for your prompt response, and effective help!" Nov 2011
"Just to let you know that i received my order ref no #### in perfect condition thank you.I hope to do more business with you in the near future also i have recomended you to friends and family." Oct 2011
"I would just like to compliment you on the high standard of service you have shown with the above order.I placed the order on Weds evening after 5pm & the item was delivered this morning (Fri) before lunch. I wish all suppliers had the same attitude towards their customers.I will happily recommend you to friends." Oct 2011
"Thanks for your email and getting back to me regarding my order, what unfortunate news about the Black Diamond Garbage Bag but I appreciate your help. Your professionalism and courteous offer speaks well on behalf of the customer service at Rutland Cycling. I took a quick look at the other bags Rutland offers and was unable to immediately find a suitable alternative to the Black Diamond bag, your site is quite large so I may have missed something so please let me know if your team does come up with any good alternatives." Oct 2011
"Possibly the best service i have received from an internet purchase. Extremely fast delivery, good communications and an excellent price. Have stored you in my favourites to use again and will be recommending you to friends and family."Oct 2011
"All I can say is that your service was excellent.The first part of the order arrived on Tuesday and the out of stock item arrived today."Spet 2012
"Great service, arrived this morning safe & sound." Sept 2011
"I was pleased with your regular communication regarding delivery of my item Advising that it was out of stock and when you estimated arrival. Another mail confirmed it was in and being despatch and duly arrived the next day! It was well packed, better quality than expected and substantially made. The paint covering isn't perfect in places, but apart from that very good with basic clear instructions. The price of £22.49 was also considerably cheaper than the £40.00 I had seen elsewhere, given that it was a recommended piece of kit!All in all I am very pleased with your service, prices and speed of delivery and can now finally get the car back in the garage!" Sept 2011
"I must admit that your service was overall excellent,keeping me up to date about my order in an imediate yet very polite way!Excellent professionalism!" Aug 2011
"Mojo finally came up with the goods, the 8mm bushes arrived today! Thanks for your help, 10 out of 10 for perseverance! Happy riding" Aug 2011
"To date through four or five orders both normal web and your "ebay" operation I have had nothing but excellent service, advice, communication and delivery from Rutland Cycling. so no worries, thanks again."Aug 2011
"I would like to thank you for issuing a full refund for the Scarpa boots which I have returned last week. I also want to note that the customer service at Rutland Cycling is exceptional and very customer orientated! Due to such a good shopping experience I shall be logging onto your website more often and shall recommend it to my family and friends." Aug 2011
"Cheers for the sizing info. Spot on. Jacket turned up at 4pm, went night riding at 7pm where it was down to -2 and a bit more with windchill. Top jacket." Aug 2011
"I bought a Saris Porter 2 bike rack for my car and have to say I am absolutely delighted with both your service and the bike rack. Having been used to older style rear carriers I found the Saris very quick, easy and light to fit and would recommend it to anyone." Many thanks again and keep up the excellent customer service. Debbie July 2011
My grateful thanks for your swift response to the problem. I would like it to be known by everyone at Rutland Cycling Ltd that your service is nothing less than excellent, it can sometimes lead to grief by purchasing via the internet. In this case it was just the opposite. A rapid response to the initial order, followed by prompt dispatch. When I opened the carton and found the damage and reported it to you I was given a very a friendly and very helpful response. You arranged for a next day pick-up and less than 24hrs later I have the reply. A huge THANK-YOU! to everyone involved.
Hi, Rutland Cycles....many thanks for some excellent customer service! My original purchase (2 x black diamond harnesses), subsequent return to change size and reissue were all handled with courtesy, professionalism and speed - basic customer service skills that are setting you apart from other, more widely known on-line brands (I was particularly impressed with the timely order progress updates). I'll be coming back!! Regards, Paul, Northern Ireland.