Rutland Cycling Reviews
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The wheel was very much appreciated and I'm back on the road again (or should I say off-road again!). A massive thanks once again for the amazing customer service I have received from Rutland Cycling. You and your team have gone well beyond the 'extra-mile' and displayed a level of service that I have never experienced before from a UK retail organisation. You have a customer for life! Paul Kennedy.
The service I have recently received from this company is second to none! I recently returned a pair of Meindl walking shoes to Rutland Cycling and the after sales service they offered was excellent. I wonder how many companies would make the effort to dry out my VERY wet shoes before sending the shoes on to Meindl for further inspection! Furthermore the advice I received over the phone was helpful and reassuring. Rutland Cyling continued to keep me informed of progress and after consulting with Meindl sent me a new pair of shoes. This kind of after sales service is not only appreciated but is very reassuring when making a purchase on line. I fully recommend this company to anyone looking to purchase a quality product on line. Naturally I will continue to use Rutland Cycling for the foreseeable future." M Cassidy
Shiny new wheel arrived yesterday - was fitted last night and got me to and from work in style today! Thank you again for all your swift help - I am truly grateful that you replaced the wheel which is more than I expected and so quickly as it is my primary method of transport and so is missed every day it's off the road. Yet again you have made me glad I put my faith in Rutland Cycling, you over delivered on my expectations and ensured that I will recommend you to any who care to listen. Adrian.
Recently puchased a Coyote Big Sur road bike on the advice of one of the guys in customer service. Extremely pleased with my purchase and the excellent service and knowledge offered by Rutland Cycles and the very quick delivery.
"I am so glad that while surfing the net to sou rce a Turbo Trainer and other cycling products, I came across the 1st class secure Web site for Rutland Cycling. I found the site very easy to navigate with in depth information and features on a full range of product lines for cycling, hiking, camping and climbing including accessories and their prices very competitive, which certainly couldn't be beaten for what I was looking to purchase, plus free postage on all UK orders over £10. Having placed my order online I found the whole process smooth and painless. I was kept fully informed via e-mail in relation to the current status of my order. It couldn't have been any better than if I had walked into Rutland Cycling and dealt with them in person. 1st class service, highly recommended, would definitely use again."
"Really appreciate the personal service as I was worried about getting the order in time for my trip. Thanks for your prompt response, and effective help!"
"Just to let you know that i received my order ref no #### in perfect condition thank you.I hope to do more business with you in the near future also i have recomended you to friends and family."
"I would just like to compliment you on the high standard of service you have shown with the above order.I placed the order on Weds evening after 5pm & the item was delivered this morning (Fri) before lunch. I wish all suppliers had the same attitude towards their customers.I will happily recommend you to friends."
"Thanks for your email and getting back to me regarding my order, what unfortunate news about the Black Diamond Garbage Bag but I appreciate your help. Your professionalism and courteous offer speaks well on behalf of the customer service at Rutland Cycling. I took a quick look at the other bags Rutland offers and was unable to immediately find a suitable alternative to the Black Diamond bag, your site is quite large so I may have missed something so please let me know if your team does come up with any good alternatives."
"Possibly the best service i have received from an internet purchase. Extremely fast delivery, good communications and an excellent price. Have stored you in my favourites to use again and will be recommending you to friends and family."
"All I can say is that your service was excellent.The first part of the order arrived on Tuesday and the out of stock item arrived today."
"Great service, arrived this morning safe & sound."
"I was pleased with your regular communication regarding delivery of my item Advising that it was out of stock and when you estimated arrival. Another mail confirmed it was in and being despatch and duly arrived the next day! It was well packed, better quality than expected and substantially made. The paint covering isn't perfect in places, but apart from that very good with basic clear instructions. The price of £22.49 was also considerably cheaper than the £40.00 I had seen elsewhere, given that it was a recommended piece of kit!All in all I am very pleased with your service, prices and speed of delivery and can now finally get the car back in the garage!"
"I must admit that your service was overall excellent,keeping me up to date about my order in an imediate yet very polite way!Excellent professionalism!"
"Mojo finally came up with the goods, the 8mm bushes arrived today! Thanks for your help, 10 out of 10 for perseverance! Happy riding"
"To date through four or five orders both normal web and your "ebay" operation I have had nothing but excellent service, advice, communication and delivery from Rutland Cycling. so no worries, thanks again."
"I would like to thank you for issuing a full refund for the Scarpa boots which I have returned last week. I also want to note that the customer service at Rutland Cycling is exceptional and very customer orientated! Due to such a good shopping experience I shall be logging onto your website more often and shall recommend it to my family and friends."
"Cheers for the sizing info. Spot on. Jacket turned up at 4pm, went night riding at 7pm where it was down to -2 and a bit more with windchill. Top jacket."
"I bought a Saris Porter 2 bike rack for my car and have to say I am absolutely delighted with both your service and the bike rack. Having been used to older style rear carriers I found the Saris very quick, easy and light to fit and would recommend it to anyone." Many thanks again and keep up the excellent customer service. Debbie