The Rutland Difference Rutland Rewards 30 Day Test Ride 1 Hour Delivery Slot Price Match Promise Free Click & Collect

Earn Rewards Points

Our Customer Rewards scheme allows you to earn points every time you shop with us. The points you earn can be used to spend on products both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings.

Signing up to the Customer Rewards scheme is free, and the points you earn can be used both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings. Rewards Points are valid for 12 months from purchase date.

Any bike purchased using 0% finance and/or Cyclescheme (or other employee salary-sacrifice scheme) is excluded from this offer.

Read more about Rutland Rewards

30 Day Test Ride

All the convenience of buying online, without the risk
When you buy a new bike at full RRP from, you can now benefit from the added reassurance of our Rutland 30-day test ride. Once your new bike arrives, you can ride it as your own for 30 days, and we're confident you'll love it! However, if it's not right for you, we'll exchange it for another model. (There's a nominal charge of £10 for us to collect your bike - just make sure you keep the box your bike arrived in.)

On which bikes is the 30-day test ride available?
The Rutland 30-day test ride is available on all full price, non-discounted bikes available for home delivery on It is not available on discounted or special offer bikes, click and collect bikes, bikes bought on finance, bikes bought through Cyclescheme, or bikes bought in store. This offer is only available on bikes delivered to mainland UK addresses.

How does the test ride work?
Your 30-day test ride starts from the date your bike is delivered. You must notify us by email within 30 calendar days of delivery that you intend to return the bike within this scheme. This offer applies to all bikes purchased on or after 14th August 2014. To ensure you remain eligible, we would ask that you adopt a 'fair usage' attitude during the test ride period, and make sure there is no damage to the bike outside of the minimal wear you would expect from a bike ridden for 30 days or a few rides. Please note that any damage to the bike, including damage from incorrect assembly, will invalidate the test ride.

How many times can I use the 30-day test ride?
We will allow up to two exchanges within this scheme.

Full T's & C's

1 Hour Delivery Slots

Choose our Interlink Predict Priority service and avoid the hassle of waiting around all day for your delivery. Interlink will notify you of your one-hour delivery window by SMS and email, and you can track the progress of your delivery on a real-time map, all the way down to a final 15-minute time slot.

Furthermore, if you find yourself busy on the day of delivery, Interlink will off you rescheduling options, both the night before and on the day, so you can select an alternative delivery date, deliver to a nominated neighbour, leave the parcel in a safe place, collect your parcel from your local Interlink depot, or upgrade to delivery before 1200.

This service is available on most items, but does exclude bikes. If you require a 1 hour delivery slot for your bike delivery then please call our customer service team who can book this service for you over the phone.

Interlink Predict Priority is a premium delivery option. Additional charges apply.

Delivery Information

Price Match Promise

Price is important to everyone these days, so we regularly price check our competitors to make sure we have the best offers for you — but if you see the same product cheaper from one of our listed competitors, then get in touch and we'll do our very best to match the price.

Please note that we can only price match identical items (including size and colour), which are in stock and available for immediate delivery. Comparison price includes all delivery charges.

Ask us to Price Match

Free Click & Collect

Our Click & Collect service offers all the benefits of shopping online, combined with an award-winning retail experience in one of our stores.

Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you - our stores are open 7 days a week. Best of all, the service is completely free.

Don't live near our stores? Use our Collect+ service to collect your package from one of the (many) locations near you.

Find out more

Discover our new Bike Fitting Services

   Words by admin

   on 21/05/2014 11:41:00

Andrew and Uldis welcome you to the Whitwell Bike Fit studio

Special Offer

Get a free Advanced Bike Fit, worth £120, when you purchase a 2015 bike over £1000 in store.


Improve your comfort and performance on the bike with our personalised bike fitting service. We now offer three separate services to help you find the ideal fit, and we also offer a unique Junior Bike Fit for younger riders (under 18).

The human body is the most complicated piece of cycling kit you own and like any other service or treatment relating to the body, it needs proper diagnosis and appropriate treatment.

If you cycle regularly, you can benefit from our bespoke Bike Fit service. Although the concept of tuning your bike is popular with racing cyclists, our service is just as relevant to you, whether you enjoy hitting the trails on your mountain bike, commuting to work or touring the countryside.

We're a fully certified Trek Fit/CycleFit dealer; this means our team of fitters are fully trained to offer you a comprehensive and personalised Bike Fit.

Booking Essential: Please call us on 01780 460 705 to book your place

What is Bike Fit?

Bike Fit is a process of adjusting your bike to suit you, not the other way round. In your Bike Fit session, you'll have the dedicated attention of our trained bike fitter, who will use the latest techniques to measure your range of movement and flexibility.

The session is completely personalised to you and we'll make adjustments as necessary to your saddle, handlebars, stem and even your shoes and cleats to make you more comfortable and efficient on your bike.

Who is Bike Fit for?

Our Bike Fit is perfect for anybody. Unlike other Bike Fit systems that only provide a tailored service to road riders, our method of bike fit applies to all styles of cyclists and bikes. Whether you own a time trail bike, a mountain bike or a commuting hybrid, our bike fit will benefit you through increased comfort and efficiency.

How can Bike Fit help me?

Bike Fit can help you ride faster, eliminate niggling pain and give you the knowledge that your bike is set up for comfort and injury protection. Your tailored Bike Fit session will include both on- and off-bike assessments and will help with:

  • Correct bike position set up
  • Comfort and ride efficiency
  • Shoe/cleat alignment
  • Handlebar and saddle set up

Booking Essential: Please call us on 01780 460 705 to book your place

What are the services offered?

This year, we've introduced even more Bike Fit services, ranging from tweaks to a fully personalised Bike Fit. We also offer a bespoke service for younger riders to help keep them injury free and boost their efficiency on the bike.

Quick Fit

£50 - 45 Minutes

Our tailored Quick Fit is the ideal starting point to enhance comfort and efficiency. Over 45 minutes our trained fitter will help you find the correct riding position, adjusting your saddle and handlebar positions as necessary.

What's Included

  • Adjust Saddle height using in-seam measurement for correct leg extension
  • Adjust Saddle fore/aft to place your knee over your pedal spindle for improved comfort
  • Adjust Handlebar rotation to place your bars and controls into the correct plane


Advanced Bike Fit

£120 - 2 1/2 Hours

A full, customised Bike Fit experience, our Advanced Bike Fit provides you with the ultimate riding position for performance and comfort. Our trained bike fitter dedicates two hours adjusting and fine tuning every aspect of your bike for the perfect comfort and efficiency. We'll also create a report on the fit, including pre- and post-fit dimensions. We’ll keep a copy of your report, should the need arise to recalibrate your bike in the future.

What's Included

  • Adjust Saddle height using in-seam measurement for correct leg extension
  • Adjust Saddle fore/aft to place your knee over your pedal spindle for improved comfort
  • Adjust Handlebar rotation to place your bars and controls into the correct plane
  • Adjust/suggest correct Stem length to remove stress on your lower back
  • Adjust your shoes and cleats to protect your ankles and knees from injury and improve efficiency
  • Report on pre- and post-fit adjustments – we'll keep a record of these just in case you need to recalibrate your bike in the future.


Giant PowerFit

£75 - 35 to 60 Minutes
Available exclusively at our Giant Store at Rutland Water

Powered by Wattbike, Giant PowerFit is a unique bike fitting system, using the scientific accuracy, authentic ride feel and custom technique of Wattbike to ensure your bike-fit is optimised for power, speed, comfort and control. The correct size bike is essential for safety and comfort, but a professional bike-fit takes this to a whole new level, improving comfort, reducing the risk of injury and increasing performance. PowerFit is the only bike-fit system that uses Wattbike's proprietary Polar View technology - with accurate power measurement of the entire pedal stroke of both your left and right leg, to improve pedalling technique, balance, efficiency and power through the perfect fit. Book a PowerFit session at our Giant Store today.


Cleat Fitting

£35 - 20 Minutes

Our unique Cleat Fitting service is the ideal way to ensure that your pedals and shoes are working together for maximum efficiency and injury prevention. Our trained fitters will spend 20 minutes tuning your foot position. We recommend a cleat fitting for every new pair of shoes you use.

What's Included

  • Cleat fitting
  • Cleat adjustments to find your ideal foot position for power and injury prevention.


Junior Fit

£50 - 45 Minutes

Personalised Bike Fit experience for younger riders, our Junior Fit is perfect for any rider under 18 who wants increased comfort, efficiency and protection from injury. Our Junior Fit offers the same fitting experience as our Quick Fit with a focus on issues experienced by younger riders.

What's Included

  • Adjust Saddle height using in-seam measurement for correct leg extension
  • Adjust Saddle fore/aft to place your knee over your pedal spindle for improved comfort
  • Adjust Handlebar rotation to place your bars and controls into the correct plane

Booking Essential: Please call us on 01780 460 705 to book your place

Our Bike Fit Experts

Andrew Shore

Andrew’s technical experience stretches back to the glory days of Team Peugeot in the 80’s, personally looking after the performance requirements of riders such as David Baker. Andrew has represented Britain in international cycling competition and raced across Europe. He now heads up our Bike fit offer and delivers the highest standard of customer service in a relaxed environment, for those brand new to the sport right up to the dedicated competitor.

Uldis Karklins

Road Cycling expert Uldis has cycled for Latvia and is a UCI elite cyclist. Uldis has joined us to bring even more high-level experience to the Rutland team, having worked in some of London’s big name brand stores and road cycling specialists. A bike fit session with Uldis allows you to benefit from his profound road experience and hours in the saddle to get maximum comfort and optimum performance on your bike.

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