The Rutland Difference Rutland Rewards 30 Day Test Ride 1 Hour Delivery Slot Price Match Promise Free Click & Collect

Earn Rewards Points

Our Customer Rewards scheme allows you to earn points every time you shop with us. The points you earn can be used to spend on products both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings.

Signing up to the Customer Rewards scheme is free, and the points you earn can be used both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings. Rewards Points are valid for 12 months from purchase date.

Any bike purchased using 0% finance and/or Cyclescheme (or other employee salary-sacrifice scheme) is excluded from this offer.

Read more about Rutland Rewards

30 Day Test Ride

All the convenience of buying online, without the risk
When you buy a new bike at full RRP from rutlandcycling.com, you can now benefit from the added reassurance of our Rutland 30-day test ride. Once your new bike arrives, you can ride it as your own for 30 days, and we're confident you'll love it! However, if it's not right for you, we'll exchange it for another model. (There's a nominal charge of £10 for us to collect your bike - just make sure you keep the box your bike arrived in.)

On which bikes is the 30-day test ride available?
The Rutland 30-day test ride is available on all full price, non-discounted bikes available for home delivery on rutlandcycling.com. It is not available on discounted or special offer bikes, click and collect bikes, bikes bought on finance, bikes bought through Cyclescheme, or bikes bought in store. This offer is only available on bikes delivered to mainland UK addresses.

How does the test ride work?
Your 30-day test ride starts from the date your bike is delivered. You must notify us by email within 30 calendar days of delivery that you intend to return the bike within this scheme. This offer applies to all bikes purchased on or after 14th August 2014. To ensure you remain eligible, we would ask that you adopt a 'fair usage' attitude during the test ride period, and make sure there is no damage to the bike outside of the minimal wear you would expect from a bike ridden for 30 days or a few rides. Please note that any damage to the bike, including damage from incorrect assembly, will invalidate the test ride.

How many times can I use the 30-day test ride?
We will allow up to two exchanges within this scheme.

Full T's & C's

1 Hour Delivery Slots

Choose our Interlink Predict Priority service and avoid the hassle of waiting around all day for your delivery. Interlink will notify you of your one-hour delivery window by SMS and email, and you can track the progress of your delivery on a real-time map, all the way down to a final 15-minute time slot.

Furthermore, if you find yourself busy on the day of delivery, Interlink will off you rescheduling options, both the night before and on the day, so you can select an alternative delivery date, deliver to a nominated neighbour, leave the parcel in a safe place, collect your parcel from your local Interlink depot, or upgrade to delivery before 1200.

This service is available on most items, but does exclude bikes. If you require a 1 hour delivery slot for your bike delivery then please call our customer service team who can book this service for you over the phone.

Interlink Predict Priority is a premium delivery option. Additional charges apply.

Delivery Information

Price Match Promise

Price is important to everyone these days, so we regularly price check our competitors to make sure we have the best offers for you — but if you see the same product cheaper from one of our listed competitors, then get in touch and we'll do our very best to match the price.

Please note that we can only price match identical items (including size and colour), which are in stock and available for immediate delivery. Comparison price includes all delivery charges.

Ask us to Price Match

Free Click & Collect

Our Click & Collect service offers all the benefits of shopping online, combined with an award-winning retail experience in one of our stores.

Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you - our stores are open 7 days a week. Best of all, the service is completely free.

Don't live near our stores? Use our Collect+ service to collect your package from one of the (many) locations near you.

Find out more

Rutland Cycling Wins BikeBiz Award for the Third Time!

   Words by Adam

   on 26/09/2013 17:11:00

Bikebiz-Awards-13

The award

We are proud to announce that Rutland Cycling are the proud winners of the the Best Independent Retailer award 2013. The award, presented by cycling magazine BikeBiz, recognises the achievements of a British bike shop with ten or fewer shops.

This is the 6th year BikeBiz have offered awards, and there are now 18 categories to recognise the diverse achievements within the cycling industry.

The magazine asked people to send in their best experiences with bike retailers, and considered lobbying from distributors, retailers, journalists and readers.

Finalists were announced in August, and considered by the judging panel, which consisted of over 50 industry executives from various sectors. They scrutinised each retailer’s customer service, product knowledge, range and in-store merchandising, and marketing activity.

The voting process was as comprehensive as Bradley Wiggins’ Tour de France training regime. Judges voted in complete confidence, and will not be revealed until the November issue of BikeBiz. They were also prohibited from voting for themselves or associated companies.

Ansmann UK was backing the awards this year as Platinum Partner, Competition Partner was Cycleguard, and Retail Partner was ISPO Bike. Other event partners were Suarez, JVC and Cycle-S.O.S.

Celebrations

The awards ceremony took place last night at the Hilton Metropole, NEC, Birmingham, and has been described as “biggest party in the bike trade calendar”. The event this year saw none other than Ned Boulting collect an award on behalf of ITV for best ‘Coverage by Non-Specialist Media’.

A display of vintage bicycles, which were kindly donated for the evening by the National Cycle Museum, were also available to be seen at the event.

Looking to the future

This is not an unprecedented occasion for Rutland Cycling, and we are proud to have won the award more than once. We took the award for the first time in 2010, announced at Holborn, and for a second year running in 2011.

Director David Middlemiss said, “It is a great privilege to be awarded "Best Independent Retailer" as the award is voted for by people from within our industry.”

We will continue to provide the best customer service we can, as well as a great range of products, and are already looking forward to next year’s awards.