The Rutland Difference Rutland Rewards 30 Day Test Ride 1 Hour Delivery Slot Price Match Promise Free Click & Collect

Earn Rewards Points

Our Customer Rewards scheme allows you to earn points every time you shop with us. The points you earn can be used to spend on products both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings.

Signing up to the Customer Rewards scheme is free, and the points you earn can be used both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings. Rewards Points are valid for 12 months from purchase date.

Any bike purchased using 0% finance and/or Cyclescheme (or other employee salary-sacrifice scheme) is excluded from this offer.

Read more about Rutland Rewards

30 Day Test Ride

All the convenience of buying online, without the risk
When you buy a new bike at full RRP from rutlandcycling.com, you can now benefit from the added reassurance of our Rutland 30-day test ride. Once your new bike arrives, you can ride it as your own for 30 days, and we're confident you'll love it! However, if it's not right for you, we'll exchange it for another model. (There's a nominal charge of £10 for us to collect your bike - just make sure you keep the box your bike arrived in.)

On which bikes is the 30-day test ride available?
The Rutland 30-day test ride is available on all full price, non-discounted bikes available for home delivery on rutlandcycling.com. It is not available on discounted or special offer bikes, click and collect bikes, bikes bought on finance, bikes bought through Cyclescheme, or bikes bought in store. This offer is only available on bikes delivered to mainland UK addresses.

How does the test ride work?
Your 30-day test ride starts from the date your bike is delivered. You must notify us by email within 30 calendar days of delivery that you intend to return the bike within this scheme. This offer applies to all bikes purchased on or after 14th August 2014. To ensure you remain eligible, we would ask that you adopt a 'fair usage' attitude during the test ride period, and make sure there is no damage to the bike outside of the minimal wear you would expect from a bike ridden for 30 days or a few rides. Please note that any damage to the bike, including damage from incorrect assembly, will invalidate the test ride.

How many times can I use the 30-day test ride?
We will allow up to two exchanges within this scheme.

Full T's & C's

1 Hour Delivery Slots

Choose our Interlink Predict Priority service and avoid the hassle of waiting around all day for your delivery. Interlink will notify you of your one-hour delivery window by SMS and email, and you can track the progress of your delivery on a real-time map, all the way down to a final 15-minute time slot.

Furthermore, if you find yourself busy on the day of delivery, Interlink will off you rescheduling options, both the night before and on the day, so you can select an alternative delivery date, deliver to a nominated neighbour, leave the parcel in a safe place, collect your parcel from your local Interlink depot, or upgrade to delivery before 1200.

This service is available on most items, but does exclude bikes. If you require a 1 hour delivery slot for your bike delivery then please call our customer service team who can book this service for you over the phone.

Interlink Predict Priority is a premium delivery option. Additional charges apply.

Delivery Information

Price Match Promise

Price is important to everyone these days, so we regularly price check our competitors to make sure we have the best offers for you — but if you see the same product cheaper from one of our listed competitors, then get in touch and we'll do our very best to match the price.

Please note that we can only price match identical items (including size and colour), which are in stock and available for immediate delivery. Comparison price includes all delivery charges.

Ask us to Price Match

Free Click & Collect

Our Click & Collect service offers all the benefits of shopping online, combined with an award-winning retail experience in one of our stores.

Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you - our stores are open 7 days a week. Best of all, the service is completely free.

Don't live near our stores? Use our Collect+ service to collect your package from one of the (many) locations near you.

Find out more

DeliveryStandard, Priority & International!

Delivery Information

Free, tracked UK delivery on orders £20 and over.

Delivery is free on orders over £20, although there are surcharges for international deliveries, off-shore deliveries and some areas of the UK. Accurate delivery costs will be provided at checkout where applicable.

We also have a range of premium delivery services available to all areas of the UK, including timed slots, Saturday and Collect+.

Bicycle Delivery T&C's

All of our bicycles will be shipped on a 24 hour service with Panther Logistics. When the bicycle is shipped you will receive a confirmation of your timed slot along with a call 30 minutes prior to delivery. Delivery is free to most areas of the UK but some areas of Scotland and the Highlands may incur a surcharge of up to £30. Please check the shipping cost before checking out. These areas may also have an extended lead time.

Please note that we offer this premium service in order to offer the most convenience for our customers. For this reason, a £20 charge will apply for each additional delivery attempt if you fail to inform ourselves or the courier that you won't be available to accept delivery.

If you are unable to accept delivery of your bicycle on the day specified then please let us know as soon as possible so that we can arrange delivery for a different day, or request for the item to be left in a safe place.

You will be provided with an estimated delivery date at checkout, however this is only an estimate and you will receive a confirmation email the afternoon that the bicycle is shipped. You can also call Panther up to 8pm the night before your order is delivered to make any amendments on 01604 215 000.

Order before 2pm Mon-Fri for same-day despatch

We know when you order online, you're eager to receive your parcel as soon as possible. That's why we'll despatch your items the same working day, providing you order before 2pm and select one of our premium shipping options. There are a few exceptions to this: for example, products (including bikes) which require assembly, and products which are located in our stores or other warehouses will not be shipped on the same day.

We'll make sure this is clear to you when you add your items to the basket, and you will be able to see an accurate delivery estimate in the checkout. If you're unsure, you can always get in touch by calling 0330 555 0080 or emailing enquiries@rutlandcycling.com.

UK non-mainland and remote area delivery charges

To offer you the most competitive prices we unfortunately have to charge a surcharge for orders leaving the UK Mainland or in remote areas. These charges are passed from our courier.

Not received your package?

Firstly, please check to see if you have received an email from us, telling you your order has been sent. If you haven't received any emails confirming your order, then email us or give us a call on 0330 555 0080 and one of our customer service team will be able to help.

In the unlikely event that you've not had your item(s) delivered in the timeframe that was provided, please get in touch by calling 0330 555 0080 or emailing enquiries@rutlandcycling.com. Make sure you've got your order reference number to hand (you'll find this in your order confirmation email).

Damaged order/packaging

If your items are damaged in transit, please contact us as soon as you have received them. If the packaging is visibly damaged then please do not sign for the goods. We can't be held responsible for damaged caused by the courier after a package has been signed for. If you do not have the opportunity to inspect the delivery. You must inform us via email of any such problems within 7 working days.

Please note: if you have instructed the courier to leave your package on your doorstep or in another insecure place, we cannot claim for missing items or damage to your package. We therefore strongly recommend that you ask the courier to leave your package with a trusted neighbour, or collect it from a local delivery depot.

Premium UK Delivery Options
Interlink Predict

Thanks to an industry-leading Predict service, we are able to provide our customers with a one hour delivery window. Interlink will notify you by SMS and email so you won't have to wait around all day wondering what time your delivery will be with you. You'll even be able to watch the progress of your delivery on a real-time map, all the way down to a final 15 minute time slot.

Furthermore, if you find yourself quite busy on the day of delivery Interlink will provide you rescheduling options both the night before and on the day, meaning you'll be able to reschedule or change your delivery by; selecting an alternative delivery date, opting to delivery to a nominated neighbour, leaving the parcel in a safe place, collecting your parcel from your local interlink depot or upgrade to delivery before 12.

Saturday Delivery

We offer a guaranteed Saturday Delivery service, for all orders. To choose this, select "Saturday delivery" from our courier options in the shopping cart or later on in checkout. Saturday delivery will be on the closest Saturday from day of despatch.

CollectPlus

When placing your order you will be able to choose CollectPlus as a delivery option on the Delivery Options page before you get to the Payment page of checkout.

Ordering

Unfortunately some items can't be sent to a CollectPlus collection point. This is probably because the item you wish to purchase is either too large or too heavy for this delivery method.

CollectPlus has over 5,500 stores throughout the UK and Northern Ireland. These could be your local Co-Op McColls, Budgens or Spar, as well as many independently owned convenience stores and newsagents and petrol stations. Unfortunately there are no collection points in the Channel Islands or at BFPO locations at the moment.

During checkout, when you select CollectPlus as your delivery method, you will also be able to select your nearest collection point. Alternatively the CollectPlus website offers a postcode or location search. Opening times will be displayed as you make your selection.

Collection

Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen collection point. You will receive confirmation from CollectPlus via email and or SMS once your parcel is available for collection. This will include your unique collection code. Your item(s) will normally arrive at the collection point within 2 working days of your order being processed. Parcels are delivered to CollectPlus collection points Monday to Saturday. A specific time for arrival cannot be given.

Please take your CollectPlus collection code and proof of ID with you when you go to the collection point to collect your parcel.

  • Driving licence
  • Utility bill
  • Mobile phone bill
  • Wage slip
  • Bank statement
  • Cheque guarantee/credit/debit card
  • Bank/building society book
  • Passport
  • Cheque book

If you have lost the collection code sent to you by CollectPlus via email or SMS then please contact us to arrange for a new collection code to be issued, as you cannot collect your parcel without it.

Your parcel will be held at by CollectPlus at their collection point for 10 days before being returned to us. You will receive reminders from CollectPlus after 3 days and 7 days of the parcel arriving at the collection point if you haven't already collected your parcel. If your parcel is returned to us it will be processed as a return and a refund will be issued. You may still be charged for the CollectPlus delivery cost.

If any issues arise

If you haven't received an email or SMS from CollectPlus with your collection code and the parcel's estimated date of arrival has passed, then please contact us as our Customer Service team will be able to help you.

It is possible for someone to collect your parcel on your behalf, but they must have your proof of ID and your collection code.

If some items are in stock and some are not, then your in-stock items will be processed as usual for collection at your nominated CollectPlus collection point. Your back-order items will be processed and sent once they arrive in our warehouse. In this instance you will receive two notifications of delivery from CollectPlus and two barcodes, so do make sure that when you are collecting your back-order item that you take the correct collection barcode with you.

If your parcel isn't available at your Collect+ point when you go in to collect it, please contact us and we will look into it.

Collect+ provides a tracking service which allows you to see where you parcel is. Collect+ will also provide SMS updates if a mobile number has been provided.

Returns

If you wish to cancel your order but it has already been processed, then please do not collect the parcel from the CollectPlus collection point. Any uncollected orders will be returned to us after 10 days and a refund will be issued. You may still be charged for the CollectPlus delivery cost.

If, when you pick up your parcel, you decide that you don't want all or part of the order, or an incorrect item has been sent, please follow our normal returns process

International Delivery Options

Delivery Options for the Rest of the World

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    Item Surcharge
  • Australia £14.99 £19.99 £34.99 £39.99 £44.99 £49.99 £1000 £299.99 6 - 11 Days £ 1,000.00
  • USA £14.99 £19.99 £29.99 £34.99 £39.99 £44.99 £1000 £299.99 6 - 11 Days £ 1,000.00
  • Canada £14.99 £19.99 £34.99 £39.99 £44.99 £49.99 £1000 £299.99 6 - 11 Days £ 1,000.00
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  • Jersey £9.99 £13.99 £13.99 £13.99 £13.99 £13.99 £79.99 £79.99 10 Days £69.00
  • Guernsey £9.99 £13.99 £13.99 £13.99 £13.99 £13.99 £79.99 £79.99 10 Days £69.00
  • Republic of Ireland £9.99 £9.99 £9.99 £9.99 £9.99 £9.99 £44.99 £44.99 1 - 2 Days £69.00
  • Belgium £9.99 £9.99 £9.99 £9.99 £9.99 £9.99 £44.99 £44.99 2 - 5 Days £51.00
  • Denmark £9.99 £9.99 £9.99 £9.99 £9.99 £9.99 £54.99 £54.99 2 - 5 Days £49.00
  • France £9.99 £9.99 £9.99 £9.99 £9.99 £9.99 £44.99 £44.99 2 - 5 Days £45.00
  • Germany £9.99 £9.99 £9.99 £9.99 £9.99 £9.99 £44.99 £44.99 2 - 5 Days £51.00
  • Luxembourg £9.99 £9.99 £9.99 £9.99 £9.99 £9.99 £44.99 £44.99 2 - 5 Days £51.00
  • Netherlands £9.99 £9.99 £9.99 £9.99 £9.99 £9.99 £44.99 £44.99 2 - 5 Days £45.00
  • Greece £9.99 £9.99 £9.99 £9.99 £9.99 £9.99 £69.99 £69.99 3 - 6 Days £1,000.00
  • Italy £11.99 £11.99 £11.99 £11.99 £11.99 £11.99 £54.99 £54.99 3 - 6 Days £49.00
  • Portugal £9.99 £9.99 £9.99 £9.99 £9.99 £9.99 £69.99 £69.99 3 - 6 Days £55.00
  • Spain £11.99 £11.99 £11.99 £11.99 £11.99 £11.99 £54.99 £54.99 3 - 6 Days £49.00
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    From 10 kg
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    Delivery Time
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    Large/Heavy
    Item Surcharge
  • Albania £9.99 £14.99 £29.99 £29.99 £29.99 £29.99 £1000 £299.99 3 - 7 Days £1,000.00
  • Andorra £9.99 £14.99 £29.99 £29.99 £29.99 £29.99 £1000 £299.99 3 - 7 Days £1,000.00
  • Austria £11.99 £11.99 £11.99 £11.99 £11.99 £11.99 £54.99 £54.99 3 - 7 Days £49.00
  • Belarus £9.99 £14.99 £34.99 £34.99 £34.99 £34.99 £1000 £299.99 3 - 7 Days £1,000.00
  • Bosnia & Herzegovinia £9.99 £14.99 £34.99 £34.99 £34.99 £34.99 £1000 £299.99 3 - 7 Days £1,000.00
  • Bulgaria £9.99 £14.99 £34.99 £34.99 £34.99 £34.99 £1000 £299.99 3 - 7 Days £1,000.00
  • Croatia £9.99 £14.99 £34.99 £34.99 £34.99 £34.99 £1000 £299.99 3 - 7 Days £1,000.00
  • Cyprus £9.99 £14.99 £16.99 £19.99 £39.99 £39.99 £1000 £299.99 3 - 7 Days £1,000.00
  • Czech Republic £11.99 £11.99 £11.99 £11.99 £11.99 £11.99 £54.99 £54.99 3 - 7 Days £1,000.00
  • Estonia £9.99 £13.99 £13.99 £13.99 £13.99 £13.99 £69.99 £69.99 3 - 7 Days £1,000.00
  • Finland £9.99 £13.99 £13.99 £13.99 £13.99 £13.99 £69.99 £69.99 3 - 7 Days £71.00
  • Hungary £19.99 £19.99 £19.99 £19.99 £19.99 £19.99 £69.99 £69.99 3 - 7 Days £1,000.00
  • Iceland £9.99 £12.99 £15.99 £19.99 £39.99 £39.99 £1000 £299.99 3 - 7 Days £1,000.00
  • Latvia £15.99 £15.99 £15.99 £15.99 £15.99 £15.99 £69.99 £69.99 3 - 7 Days £1,000.00
  • Liechtenstein £15.99 £15.99 £15.99 £15.99 £15.99 £15.99 £69.99 £69.99 3 - 7 Days £1,000.00
  • Lithuania £15.99 £15.99 £15.99 £15.99 £15.99 £15.99 £69.99 £69.99 3 - 7 Days £1,000.00
  • Malta £12.99 £17.99 £23.99 £28.99 £39.99 £39.99 £1000 £299.99 3 - 7 Days £1,000.00
  • Poland £9.99 £13.99 £13.99 £13.99 £13.99 £13.99 £69.99 £69.99 3 - 7 Days £49.00
  • Norway £9.99 £13.99 £13.99 £13.99 £13.99 £13.99 £99.99 £69.99 3 - 7 Days £62.00
  • Romania £19.99 £19.99 £19.99 £19.99 £19.99 £19.99 £89.99 £89.99 3 - 7 Days £1,000.00
  • Russia £29.99 £29.99 £29.99 £29.99 £29.99 £29.99 £1000 £1000 3 - 7 Days £1,000.00
  • Slovakia £19.99 £19.99 £19.99 £19.99 £19.99 £19.99 £69.99 £69.99 3 - 7 Days £1,000.00
  • Slovenia £19.99 £19.99 £19.99 £19.99 £19.99 £19.99 £69.99 £69.99 3 - 7 Days £1,000.00
  • Sweden £9.99 £13.99 £13.99 £13.99 £13.99 £13.99 £69.99 £69.99 3 - 7 Days £49.00
  • Switzerland £9.99 £19.99 £19.99 £19.99 £19.99 £19.99 £59.99 £59.99 3 - 7 Days £38.00
  • Turkey £19.99 £19.99 £19.99 £19.99 £19.99 £19.99 £199.99 £199.99 3 - 7 Days £1,000.00
  • Ukraine £19.99 £19.99 £19.99 £19.99 £19.99 £19.99 £69.99 £69.99 Days £1,000.00
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    Delivery Time
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    Large/Heavy
    Item Surcharge
  • Hong Kong £14.99 £19.99 £24.99 £29.99 £39.99 £49.99 £1000 £1000 6 - 11 Days £1,000.00
  • Japan £14.99 £19.99 £24.99 £29.99 £39.99 £49.99 £1000 £1000 6 - 11 Days £1,000.00
  • New Zealand £14.99 £19.99 £34.99 £39.99 £44.99 £49.99 £1000 £1000 6 - 11 Days £1,000.00
  • South Africa £14.99 £19.99 £24.99 £29.99 £39.99 £49.99 £1000 £1000 6 - 11 Days £1,000.00
  • India £14.99 £19.99 £24.99 £29.99 £39.99 £49.99 £1000 £1000 6 - 11 Days £1,000.00
 

We also Ship to...

Armenia, Azerbaijan, Georgia, Kosovo, Macendonia, Moldovo, Monaco, Montenegro, San Marino, Serbia, Vatican City, Afghanistan, Algeria, Angola, Anguilla, Antigua & Burbuda, Argentina, Aruba, Azores, Bahamas, Bahrain, Bangaladesh, Barbados, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Honduras, British Virgin Islands, Brunie Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cote D'Iviore. Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritea, Ethiopia, Faroe Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadaloupe, Guatamala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Indonesia, Iraq, Isreal, Jamaica, Kuwait, Kyrgyzstan, laos, Lebanon, lesotho, liberia, libya, macao, madagascar, malawi, malaysia, maldives, mali, martinique, mauritania, mauritius, mayotte, mexico, montserrat, morocco, mozambique, namibia, nepal, new caledonia, niger, nigeria, oman, pakistan, panama, papua new guinea, paraguay, peru, philippines, qatar, reuinion, rwanda, saint lucia, saint vincent and the grenadines, saudi arabia, senegal, seychelles, singapore, solomon islands, sri lanka, st. christopher and nevis, suriname, swaziland, taiwan, tajikistan, tanzania, thailand, togo, tonga, trinidad and tobago, tunisia, turkmenistan, turks and caicos islands, tuvalu, uganda, united arab emirates, euruay, uzbekistan, vanuatu, venezuela, vietnam, wallis and futuna islands, yemen, zambia and zimbabwe.