STUCK? WE CAN HELP!

Call our helpful, friendly team of advisors on :
01572 332 032
Online customer service lines open Mon-Fri, 9.30am-5pm (UK time)
Shops open 7 days: Mon-Fri 9am-6pm, Sat-Sun 9am-6.30pm

Written guides

At Rutland Cycling, we're here to help. We know you just want to get out riding, so we've put together this Help section, to give you instant answers to your questions. View our Help Section

Rutland Cycling - Winner of the Bike Biz Award for Best Independent Retailer 2013

Rutland Cycling Delivery Details

Standard UK Delivery

Quite simply, if you spend over £20 in a single order we'll deliver your item(s) free of charge. There are of course several more options available to you and you can choose to upgrade your delivery (for a small charge) to use one of our tracked or priority courier services.

We know when you order online, the thing you're likely doing is twiddling your thumbs waiting for purchase. That's why we'll dispatch your items the same day, providing you order before 2pm. There are a few exceptions to this, in some circumstances your items are subject to a pre-delivery inspection (PDI) or they may be located in our suppliers warehouse. We'll make sure this is clear to you when you add your items to the basket. There'll likely be a message alongside your item explaining this but the best way to look at when we'll be dispatching your purchase is to check the item on our delivery options. These are available to you in both the shopping cart and the checkout. If you're unsure though, you can always get in touch by calling 01572 332 032 or emailing enquiries@rutlandcycling.com. We'll aim to deliver your items within 10 working days.

To offer you the most competitive prices we unfortunately have to charge a surcharge for orders leaving the UK Mainland - this includes Northern Ireland, Scottish Islands, Isle Of Man and the Channel Islands. We promise only to charge the additional postage costs and not a penny more - your total postage will be calculated for you at the checkout.

In the unlikely event that you've not had your item(s) delivered in the timeframe that was provided then you should get in touch by calling 01572 332 032 or emailing enquiries@rutlandcycling.com.

 

Premium UK Delivery Options

Interlink Predict

Thanks to an industry-leading predict service we provide our customers with a one hour delivery window. Interlink will notify you by SMS and email so you won't have to wait around all day wondering what time your delivery will be with you. You'll even be able to watch the progress of your delivery on a real-time map, all the way down to a final 15 minute timeslot. Furthermore, if you find yourself quite busy on the day of delivery Interlink will provide you rescheduling options both the night before and on the day, meaning you'll be able to reschedule or change your deivery by; selecting an alternative delivery date, opting to delivery to a nominated neighbour, leaving the parcel in a safe place, collecting your parcel from your local interlink depot or upgrade to delivery before 12.

 

Saturday Delivery

We offer a guaranteed Saturday Delivery service, for all orders, to choose this select "Saturday delivery" from our courier options in the shopping cart or later on in checkout. Saturday delivery will be on the closest Saturday from day of dispatch.

 

International Delivery Options

  • Delivery
    Destination
    Under
    £20.00
    From £20.01
    Up to £70.00
    Above
    £70.00
    Delivery Time
    (Business Days)
    Large/Heavy
    Item Surcharge
  • Australia £9.99 £9.99 £34.99 6 - 11 Days £ 1,000.00
  • USA £9.99 £9.99 £34.99 6 - 11 Days £ 1,000.00
  • Canada £11.99 £14.99 £34.99 6 - 11 Days £ 1,000.00
  • Delivery
    Destination
    Under
    £20.00
    From £20.01
    Up to £70.00
    Above
    £70.00
    Delivery Time
    (Business Days)
    Large/Heavy
    Item Surcharge
  • Isle of Man £4.99 £4.99 £17.99 1 - 2 Days (order before 2pm) £3.00
  • Jersey £4.99 £4.99 £17.99 1 - 2 Days (order before 2pm) £3.00
  • Guernsey £4.99 £4.99 £17.99 1 - 2 Days (order before 2pm) £3.00
  • Republic of Ireland £12.99 £12.99 £14.99 1 - 2 Days (order before 2pm) £69.00
  • Delivery
    Destination
    Under
    £20.00
    From £20.01
    Up to £70.00
    Above
    £70.00
    Delivery Time
    (Business Days)
    Large/Heavy
    Item Surcharge
  • Belgium £12.99 £12.99 £14.99 2 - 5 Days £51.00
  • Denmark £12.99 £12.99 £14.99 2 - 5 Days £49.00
  • France £9.99 £9.99 £9.99 2 - 5 Days £45.00
  • Germany £9.99 £9.99 £9.99 2 - 5 Days £51.00
  • Luxembourg £12.99 £12.99 £14.99 2 - 5 Days £51.00
  • Netherlands £12.99 £12.99 £14.99 2 - 5 Days £45.00
  • Delivery
    Destination
    Under
    £20.00
    From £20.01
    Up to £70.00
    Above
    £70.00
    Delivery Time
    (Business Days)
    Large/Heavy
    Item Surcharge
  • Greece £12.99 £12.99 £16.99 3 - 6 Days £1,000.00
  • Italy £12.99 £12.99 £16.99 3 - 6 Days £49.00
  • Portugal £12.99 £12.99 £16.99 3 - 6 Days £55.00
  • Spain £12.99 £12.99 £16.99 3 - 6 Days £49.00
  • Delivery
    Destination
    Under
    £20.00
    From £20.01
    Up to £70.00
    Above
    £70.00
    Delivery Time
    (Business Days)
    Large/Heavy
    Item Surcharge
  • Albania £11.99 £11.99 £27.99 3 - 7 Days £1,000.00
  • Andorra £11.99 £11.99 £27.99 3 - 7 Days £1,000.00
  • Austria £12.99 £12.99 £16.99 3 - 7 Days £49.00
  • Belarus £11.99 £11.99 £27.99 3 - 7 Days £1,000.00
  • Bosnia & Herzegovinia £11.99 £11.99 £27.99 3 - 7 Days £1,000.00
  • Bulgaria £11.99 £11.99 £17.99 3 - 7 Days £1,000.00
  • Croatia £11.99 £11.99 £27.99 3 - 7 Days £1,000.00
  • Cyprus £12.99 £12.99 £29.99 3 - 7 Days £1,000.00
  • Czech Republic £12.99 £12.99 £16.99 3 - 7 Days £1,000.00
  • Estonia £12.99 £12.99 £17.99 3 - 7 Days £1,000.00
  • Finland £12.99 £12.99 £16.99 3 - 7 Days £71.00
  • Hungary £12.99 £12.99 £17.99 3 - 7 Days £1,000.00
  • Iceland £11.99 £11.99 £27.99 3 - 7 Days £1,000.00
  • Latvia £12.99 £12.99 £17.99 3 - 7 Days £1,000.00
  • Liechtenstein £11.99 £11.99 £27.99 3 - 7 Days £1,000.00
  • Lithuania £12.99 £12.99 £17.99 3 - 7 Days £1,000.00
  • Malta £11.99 £11.99 £29.99 3 - 7 Days £1,000.00
  • Poland £12.99 £12.99 £16.99 3 - 7 Days £49.00
  • Norway £11.99 £11.99 £27.99 3 - 7 Days £62.00
  • Romania £11.99 £11.99 £17.99 3 - 7 Days £1,000.00
  • Russia £11.99 £11.99 £27.99 3 - 7 Days £1,000.00
  • Slovakia £12.99 £12.99 £17.99 3 - 7 Days £1,000.00
  • Slovenia £12.99 £12.99 £17.99 3 - 7 Days £1,000.00
  • Sweden £12.99 £12.99 £16.99 3 - 7 Days £49.00
  • Switzerland £11.99 £11.99 £27.99 3 - 7 Days £38.00
  • Turkey £11.99 £11.99 £27.99 3 - 7 Days £1,000.00
  • Ukraine £11.99 £11.99 £27.99 3 - 7 Days £1,000.00
  • Delivery
    Destination
    Under
    £20.00
    From £20.01
    Up to £70.00
    Above
    £70.00
    Delivery Time
    (Business Days)
    Large/Heavy
    Item Surcharge
  • Hong Kong £11.99 £14.99 £32.99 6 - 11 Days £1,000.00
  • Japan £11.99 £14.99 £32.99 6 - 11 Days £1,000.00
  • New Zealand £11.99 £14.99 £38.99 6 - 11 Days £1,000.00
  • Delivery
    Destination
    Under
    £20.00
    From £20.01
    Up to £70.00
    Above
    £70.00
    Delivery Time
    (Business Days)
    Large/Heavy
    Item Surcharge
  • South Africa £11.99 £14.99 £32.99 6 - 11 Days £1,000.00
  • India £11.99 £14.99 £38.99 6 - 11 Days £1,000.00

We also Ship to…

Armenia, Azerbaijan, Georgia, Kosovo, Macendonia, Moldovo, Monaco, Montenegro, San Marino, Serbia, Vatican City, Afghanistan, Algeria, Angola, Anguilla, Antigua & Burbuda, Argentina, Aruba, Azores, Bahamas, Bahrain, Bangaladesh, Barbados, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Honduras, British Virgin Islands, Brunie Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cote D'Iviore. Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritea, Ethiopia, Faroe Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadaloupe, Guatamala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Indonesia, Iraq, Isreal, Jamaica, Kuwait, Kyrgyzstan, laos, Lebanon, lesotho, liberia, libya, macao, madagascar, malawi, malaysia, maldives, mali, martinique, mauritania, mauritius, mayotte, mexico, montserrat, morocco, mozambique, namibia, nepal, new caledonia, niger, nigeria, oman, pakistan, panama, papua new guinea, paraguay, peru, philippines, qatar, reuinion, rwanda, saint lucia, saint vincent and the grenadines, saudi arabia, senegal, seychelles, singapore, solomon islands, sri lanka, st. christopher and nevis, suriname, swaziland, taiwan, tajikistan, tanzania, thailand, togo, tonga, trinidad and tobago, tunisia, turkmenistan, turks and caicos islands, tuvalu, uganda, united arab emirates, euruay, uzbekistan, vanuatu, venezuela, vietnam, wallis and futuna islands, yemen, zambia and zimbabwe.

 

 

 

CollectPlus Information

1. How much does CollectPlus cost?

The CollectPlus service IS FREE, it doesn't matter how many items are included.

2. How do I select to have my order delivered to a CollectPlus collection point?

When placing your order you will be able to choose CollectPlus as a delivery option on the Delivery Options page before you get to the Payment page of checkout.

3. Why is CollectPlus not available for my current order?

Unfortunately some items can’t be sent  to a CollectPlus collection point. This is probably  because the item you wish to purchase is either too large or too heavy for this delivery method.

Please note that this service is only available for suitable items being shipped to customers in the UK.

4. How many CollectPlus collection points are there?

CollectPlus has over 5,500 stores throughout the UK and Northern Ireland. These could be your local Co-Op McColls, Budgens or Spar, as well as many independently owned convenience stores and newsagents and petrol stations. Unfortunately there are no collection points in the Channel Islands or at BFPO locations at the moment.

5. Where is my nearest CollectPlus collection point?

During checkout, when you select CollectPlus as your delivery method, you will also be able to select your nearest collection point.  Alternatively the CollectPlus website offers a postcode or location search.

6. When are CollectPlus collection points open?

Nearly all CollectPlus stores are  open early ‘til late, 7 days a week. The opening times for your local store will be shown as you choose your preferred collection point when placing your order.

7. How long will it take for my order to arrive at my chosen CollectPlus collection point?

Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen collection point. You will receive confirmation from CollectPlus via email and or SMS once your parcel is available for collection.. This will include your unique collection code. Your item(s) will normally arrive at the collection point within 2 working days of your order being processed. Parcels are delivered to CollectPlus collection points Monday to Saturday. A specific time for arrival cannot be given.

8. What do I need to take when I collect my parcel?

Please take your CollectPlus collection code and proof of ID with you when you go to the collection point to collect your parcel.

9. When making a collection, what ID is accepted?

CollectPlus collection points accept the following forms of ID:

  • Driving licence
  • Utility bill
  • Mobile phone bill
  • Wage slip
  • Bank statement
  • Cheque guarantee/credit/debit card
  • Bank/building society book
  • Passport
  • Cheque book

10. What should I do if I lose my collection code from CollectPlus?

If you have lost the collection code sent to you by CollectPlus via email or SMS then please contact us to arrange for a new collection code to be issued, as you cannot collect your parcel without it.

11. What should I do if I don’t receive my collection code from CollectPlus?

If you haven’t received an email or SMS from CollectPlus with your collection code and the parcel’s estimated date of arrival has passed, then please contact us as our Customer Service team will be able to help you.

12. Can someone else collect my order on my behalf?

Yes, it is possible for someone to collect your parcel on your behalf, but they must have your proof of ID and your collection code.

13. What if my order includes back-order items?

Your order will be split in two. Your in-stock items will be processed as usual for collection at your nominated CollectPlus collection point. Your back-order items will be processed and sent once they arrive in our warehouse. In this instance you will receive two notifications of delivery from CollectPlus and two barcodes, so do make sure that when you are collecting your back-order item that you take the correct collection barcode with you.

14. How long will I have to collect my parcel?

Your parcel will be held at by CollectPlus at their collection point for 10 days before being returned to us. You will receive reminders from CollectPlus after 3 days and 7 days of the parcel arriving at the collection point if you haven’t already collected your parcel. If your parcel is returned to us it will be processed as a return and a refund will be issued. You may still be charged for the CollectPlus delivery cost.

15. What should I do if my parcel isn't available when I arrive at the CollectPlus collection point?

Please contact us and we will look into it.

16. Once my order has left Rutland Cycling can I track it?

Yes, CollectPlus provides a tracking service which allows you to see where you parcel is. CollectPlus will also provide SMS updates if a mobile number has been provided.

17. What should I do if I don’t want my order anymore?

ORDER NOT ARRIVED

Firstly, please check to see if you have received an email from us, telling you your order has been sent

If you haven’t received any emails confirming your order, then email us or give us a call on 01572 332 032 and one of our customers service team will be able to help.

DAMAGED ORDER/PACKAGING

If your items are damaged in transit, please contact us as soon as you have received them.

We do our very best to ensure your items arrive in good condition. In the rare event of a problem with your delivery, please either reject the delivery or sign for the item as "damaged" or "unchecked" if you do not have the opportunity to inspect the delivery. You must inform us via email of any such problems within 7 working days.

Please note: if you have instructed the courier to leave your package on your doorstep or in another insecure place, we cannot claim for missing items or damage to your package. We therefore strongly recommend that you ask the courier to leave your package with a trusted neighbour, or collect it from a local delivery depot.


If, your order has already been processed, then please do not collect the parcel from the CollectPlus collection point. Any uncollected orders will be returned to us after 10 days and a refund will be issued. You may still be charged for the CollectPlus delivery cost.

18. What if I want to return an item I have collected from a CollectPlus collection point?

If, when you pick up your parcel, you decide that you don’t want all or part of the order, or an incorrect item has been sent, please follow our normal returns process