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| Delivery Methods |
We use several different carriers for UK and worldwide orders. The size and/or weight of your package will define which carrier we use as detailed below:
1st Class Royal Mail :
1st class postage with NO signature required on delivery. Used for smaller packages that can usually fit through your letterbox. Orders usually arrive next working day, although occasionally delays can occur. No tracking information available.
Parcel Force 48 :
Up to 48 hour delivery service to anywhere in the UK. Used for all orders consisting of large or bulky packages. Signature required on delivery. Detailed online tracking information is available.
City Link :
24 hour delivery service to anywhere in the UK. Used for orders containing a complete bicycle or very large bulky packages. Signature required on delivery. Detailed online tracking information is available.
DHL :
Up to 48 hour delivery service to anywhere in the UK. Also used for orders containing a complete bicycle or very large bulky packages. Signature required on delivery. Detailed online tracking information is available.
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| Shipping costs - UK and ROW |
All UK mainland orders are free if the total order value exceeds £20. Any orders below this threshold are charged at a flat rate of £2.99. Non-UK orders are subject to a delivery charge - click here for a full list of price for world zones we ship to.
For all orders except those within the UK we reserve the right to change the postage charge. If the postal charge does change we will contact you via email before charging you for your order. We will always give you the option of cancelling the order if you do not wish to pay the higher postal charge.
For all orders the final postage charge will show on your order when you reach the checkout screen.
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| Part Orders |
For orders consisting of multiple items we will post out part of your order if we don't have all of the items requested. This will not affect your postage charge. We will only charge for the items posted and the postage charge will be included with the first item.
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| My item has not arrived |
If your item(s) does not arrive in the time span suggested via Royal Mail/Parcel Force or our Couriers then we will be able to investigate the problem for you. The first step is for you to give us a call on 01572 737 626 and we will start the ball rolling.
Royal Mail's procedure for lost items and incorrect deliveries are that we must wait 2 weeks before registering an item as lost. In the event of an item going missing and you wish to have a replacement sent out within the 2 week time period you will be obliged to pay for the item again, once the item has been officially declared as lost via Royal Mail we will refund you for the lost item. If Royal Mail have a signature for an item and you have not received it then the same rules will apply while Royal Mail carry out a full investigation.
Parcel Force's procedure for lost items and incorrect deliveries are that we must wait 24 hours before registering an item as lost. In the event of an item going missing and you wish to have a replacement sent out within the 24 hour time period you will be obliged to pay for the item again, once the item has been officially declared as lost via Parcel Force we will refund you for the lost item. If Parcel Force have a signature for an item and you have not received it then the same rules will apply while Parcel Force carry out a full investigation.
City Link's procedure for lost items and incorrect deliveries are that we must wait 24 hours before registering an item as lost. In the event of an item going missing and you wish to have a replacement sent out within the 24 hour time period you will be obliged to pay for the item again, once the item has been officially declared as lost via City Link we will refund you for the lost item. If City Link have a signature for an item and you have not received it then the same rules will apply while City Link carry out a full investigation.
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| Delivery to another address |
We can only deliver orders to a different address other than the address the card is registered to if it is a work address*, therefore you must supply us with a company name. Please add the full company details into the Address & City/Town fields (you can type more into the text box than is shown). Please Note: We can only send orders from overseas to the billing address.
*On orders over £200, delivery can only be made to the address assigned to the credit/debit card used for payment, this only applies to your first purchase with us, subsequent orders can then be delivered to a work address. Full Terms and Conditions.
All bikes delivered to locations outside the UK will be sent in the same packaging as we receive them from our suppliers, to avoid damage in transit. |