The Rutland Difference Rutland Rewards 30 Day Test Ride 1 Hour Delivery Slot Price Match Promise Free Click & Collect

Earn Rewards Points

Our Customer Rewards scheme allows you to earn points every time you shop with us. The points you earn can be used to spend on products both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings.

Signing up to the Customer Rewards scheme is free, and the points you earn can be used both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings. Rewards Points are valid for 12 months from purchase date.

Any bike purchased using 0% finance and/or Cyclescheme (or other employee salary-sacrifice scheme) is excluded from this offer.

Read more about Rutland Rewards

30 Day Test Ride

All the convenience of buying online, without the risk
When you buy a new bike at full RRP from rutlandcycling.com, you can now benefit from the added reassurance of our Rutland 30-day test ride. Once your new bike arrives, you can ride it as your own for 30 days, and we're confident you'll love it! However, if it's not right for you, we'll exchange it for another model. (There's a nominal charge of £10 for us to collect your bike - just make sure you keep the box your bike arrived in.)

On which bikes is the 30-day test ride available?
The Rutland 30-day test ride is available on all full price, non-discounted bikes available for home delivery on rutlandcycling.com. It is not available on discounted or special offer bikes, click and collect bikes, bikes bought on finance, bikes bought through Cyclescheme, or bikes bought in store. This offer is only available on bikes delivered to mainland UK addresses.

How does the test ride work?
Your 30-day test ride starts from the date your bike is delivered. You must notify us by email within 30 calendar days of delivery that you intend to return the bike within this scheme. This offer applies to all bikes purchased on or after 14th August 2014. To ensure you remain eligible, we would ask that you adopt a 'fair usage' attitude during the test ride period, and make sure there is no damage to the bike outside of the minimal wear you would expect from a bike ridden for 30 days or a few rides. Please note that any damage to the bike, including damage from incorrect assembly, will invalidate the test ride.

How many times can I use the 30-day test ride?
We will allow up to two exchanges within this scheme.

Full T's & C's

1 Hour Delivery Slots

Choose our Interlink Predict Priority service and avoid the hassle of waiting around all day for your delivery. Interlink will notify you of your one-hour delivery window by SMS and email, and you can track the progress of your delivery on a real-time map, all the way down to a final 15-minute time slot.

Furthermore, if you find yourself busy on the day of delivery, Interlink will off you rescheduling options, both the night before and on the day, so you can select an alternative delivery date, deliver to a nominated neighbour, leave the parcel in a safe place, collect your parcel from your local Interlink depot, or upgrade to delivery before 1200.

This service is available on most items, but does exclude bikes. If you require a 1 hour delivery slot for your bike delivery then please call our customer service team who can book this service for you over the phone.

Interlink Predict Priority is a premium delivery option. Additional charges apply.

Delivery Information

Price Match Promise

Price is important to everyone these days, so we regularly price check our competitors to make sure we have the best offers for you — but if you see the same product cheaper from one of our listed competitors, then get in touch and we'll do our very best to match the price.

Please note that we can only price match identical items (including size and colour), which are in stock and available for immediate delivery. Comparison price includes all delivery charges.

Ask us to Price Match

Free Click & Collect

Our Click & Collect service offers all the benefits of shopping online, combined with an award-winning retail experience in one of our stores.

Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you - our stores are open 7 days a week. Best of all, the service is completely free.

Don't live near our stores? Use our Collect+ service to collect your package from one of the (many) locations near you.

Find out more

30 Day Test Ride Ride your new bike for 30 days & if you're not completely satisfied, we'll exchange it.

Our 30 Day Test Rides

All the convenience of buying online, without the risk

When you buy a new bike at full RRP from rutlandcycling.com, you can now benefit from the added reassurance of our Rutland 30-day test ride. Once your new bike arrives, you can ride it as your own for 30 days, and we're confident you'll love it! However, if it's not right for you, we'll exchange it for another model. (There's a nominal charge of £10 for us to collect your bike - just make sure you keep the box your bike arrived in.)

On which bikes is the 30-day test ride available?

The Rutland 30-day test ride is available on all full price, non-discounted bikes available for home delivery on rutlandcycling.com. It is not available on discounted or special offer bikes, click and collect bikes, bikes bought on finance, bikes bought through Cyclescheme, or bikes bought in store. This offer is only available on bikes delivered to mainland UK addresses.

How does the test ride work?

Your 30-day test ride starts from the date your bike is delivered. You must notify us by email within 30 calendar days of delivery that you intend to return the bike within this scheme. To ensure you remain eligible, we would ask that you adopt a 'fair usage' attitude during the test ride period, and make sure there is no damage to the bike outside of the minimal wear you would expect from a bike ridden for 30 days or a few rides. Please note that any damage to the bike, including damage from incorrect assembly, will invalidate the test ride. For a guide on how to assemble your bike correctly, please see here.

How many times can I use the 30-day test ride?

We will allow up to two exchanges within this scheme.

Frequently Asked Questions

How do I return my bike for an exchange?

Just call us on 01572 332 032 or email us within 30 days of receiving your bike. We will then arrange for the bike to be collected, for a nominal charge of £10. You must use the original box your bike arrived in, and the bike should be part disassembled and packaged safely, in the same way that it arrived. If you no longer have the box, we can provide a replacement box at a cost of £25.

Once we've received your bike and checked it over, we'll get your replacement bike sent out to you free of charge.

Please note that we are unable to process test ride exchanges in our stores.

Do I need to clean the bike before I return it?

For health and safety reasons, we ask that you please clean your bike before sending it back to us. Bikes returned dirty will incur a £30 surcharge.

What happens if the bike I'd like to exchange for costs more, or less, than my original bike, or if I'm not sure which model I need?

If the new exchange bike costs more than your original bike, you simply pay the difference upon placing your new order. If it costs less, then we will issue you with Rutland Cycling vouchers to the value of the difference. These vouchers can be redeemed online or in store. If you're not sure which bike to choose, just call our customer service team on 01572 332 032 and we can help advise you on a replacement model.

What about the other items I purchased with my bike?

Parts, accessories or clothing purchased/supplied with or fitted to your bike are not eligible for the 30-day test ride. You can still return these items within 30 days if they are unused, in accordance with our standard returns policy.

I bought my bike with finance. Am I eligible for the 30-day test ride?

We're sorry, but bikes bought on finance are not eligible for our 30-day test ride.

I bought my bike in a sale. Am I eligible?

Unfortunately, if your bike was purchased at a discount, it is not eligible for the 30-day test ride. This does not affect your statutory rights.

I bought my bike in one of your stores. Am I eligible?

Customers who buy a bike in store are able to take advantage of the opportunity to 'try before you buy', test riding as many models as necessary before making a choice. This offer is extended exclusively to our online customers, who are unable to test a bike before purchase.

I bought my bike with Cyclescheme (cycle to work). Am I eligible?

We're sorry, but bikes purchased through Cyclescheme are not eligible for our 30-day test ride.