The Rutland Difference Rutland Rewards 30 Day Test Ride 1 Hour Delivery Slot Price Match Promise Free Click & Collect

Earn Rewards Points

Our Customer Rewards scheme allows you to earn points every time you shop with us. The points you earn can be used to spend on products both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings.

Signing up to the Customer Rewards scheme is free, and the points you earn can be used both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings. Rewards Points are valid for 12 months from purchase date.

Any bike purchased using 0% finance and/or Cyclescheme (or other employee salary-sacrifice scheme) is excluded from this offer.

Read more about Rutland Rewards

30 Day Test Ride

All the convenience of buying online, without the risk
When you buy a new bike at full RRP from rutlandcycling.com, you can now benefit from the added reassurance of our Rutland 30-day test ride. Once your new bike arrives, you can ride it as your own for 30 days, and we're confident you'll love it! However, if it's not right for you, we'll exchange it for another model. (There's a nominal charge of £10 for us to collect your bike - just make sure you keep the box your bike arrived in.)

On which bikes is the 30-day test ride available?
The Rutland 30-day test ride is available on all full price, non-discounted bikes available for home delivery on rutlandcycling.com. It is not available on discounted or special offer bikes, click and collect bikes, bikes bought on finance, bikes bought through Cyclescheme, or bikes bought in store. This offer is only available on bikes delivered to mainland UK addresses.

How does the test ride work?
Your 30-day test ride starts from the date your bike is delivered. You must notify us by email within 30 calendar days of delivery that you intend to return the bike within this scheme. This offer applies to all bikes purchased on or after 14th August 2014. To ensure you remain eligible, we would ask that you adopt a 'fair usage' attitude during the test ride period, and make sure there is no damage to the bike outside of the minimal wear you would expect from a bike ridden for 30 days or a few rides. Please note that any damage to the bike, including damage from incorrect assembly, will invalidate the test ride.

How many times can I use the 30-day test ride?
We will allow up to two exchanges within this scheme.

Full T's & C's

1 Hour Delivery Slots

Choose our Interlink Predict Priority service and avoid the hassle of waiting around all day for your delivery. Interlink will notify you of your one-hour delivery window by SMS and email, and you can track the progress of your delivery on a real-time map, all the way down to a final 15-minute time slot.

Furthermore, if you find yourself busy on the day of delivery, Interlink will off you rescheduling options, both the night before and on the day, so you can select an alternative delivery date, deliver to a nominated neighbour, leave the parcel in a safe place, collect your parcel from your local Interlink depot, or upgrade to delivery before 1200.

This service is available on most items, but does exclude bikes. If you require a 1 hour delivery slot for your bike delivery then please call our customer service team who can book this service for you over the phone.

Interlink Predict Priority is a premium delivery option. Additional charges apply.

Delivery Information

Price Match Promise

Price is important to everyone these days, so we regularly price check our competitors to make sure we have the best offers for you — but if you see the same product cheaper from one of our listed competitors, then get in touch and we'll do our very best to match the price.

Please note that we can only price match identical items (including size and colour), which are in stock and available for immediate delivery. Comparison price includes all delivery charges.

Ask us to Price Match

Free Click & Collect

Our Click & Collect service offers all the benefits of shopping online, combined with an award-winning retail experience in one of our stores.

Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you - our stores are open 7 days a week. Best of all, the service is completely free.

Don't live near our stores? Use our Collect+ service to collect your package from one of the (many) locations near you.

Find out more

Call us

Customer Services 0330 555 0080 / 01572 332 032
Lines Open Mon-Fri 0930 - 1700

Frequently Asked Questions

I have a tracking email but the link doesn’t work, where is my item?
  • I have a tracking email but the link doesn’t work, where is my item?
    Question asked by Rutland Cycling on 13/01/2015 16:53:38
    When an item is shipped, it is often the case that tracking will not show up until the courier scans the item into their depot. We would recommend waiting until the evening and checking the link again as it may take a few hours to show as live. If you have selected an economy delivery service then unfortunately tracking will not be available, however you may still get sent a link.
  • I need technical advice regarding a product.
  • I need technical advice regarding a product.
    Question asked by Rutland Cycling on 13/01/2015 16:51:10
    Please refer to our helpful buying guides for a variety of useful information on all things bike related. If you’re still stuck though, you can always call our knowledgeable customer service team on 0330 555 0080 or email them at enquiries@rutlandcycling.com.
  • I have a question about an event, who should I contact?
  • I have a question about an event, who should I contact?
    Question asked by Rutland Cycling on 13/01/2015 16:51:04
    The best place to look would be the relevant event on our Rutland Cycling Facebook page. Alternatively you could call the relevant store, if the event is specific to a location, however if you’re still stuck then you can ring our helpful customer service team on 0330 555 0080 who should be able to point you in the right direction.
  • How can I place an order?
  • How can I place an order?
    Question asked by Rutland Cycling on 13/01/2015 16:50:59
    We have developed a highly intuitive website which will allow you place an order, select postage options, view delivery estimates and track your order from start to finish. However if you prefer to talk to someone then you can call our friendly customer service team on 0330 555 0080 and place your order over the phone. We also have a selection of large, industry leading shops based in and around the Midlands, so if you’re local you could always pay us a visit – we’d love to see you!
  • Do you offer discount, or price match?
  • Do you offer discount, or price match?
    Question asked by Rutland Cycling on 13/01/2015 16:50:52
    Unfortunately we don’t offer any discount outside of our price match policy (http://www.rutlandcycling.com/content/price-match.aspx). We do however offer money back on every purchase in the form of Rewards Points which you can use next time you shop. We also offer 1 hour delivery slots, 30-day test rides, 90-day returns and more.
  • What size do I need? (bikes, clothing, helmets etc)
  • What size do I need? (bikes, clothing, helmets etc)
    Question asked by Rutland Cycling on 13/01/2015 16:50:43
    Please refer to our detailed size guide page http://www.rutlandcycling.com/content/sizing-guide.aspx
  • How will my bike arrive?
  • How will my bike arrive?
    Question asked by Rutland Cycling on 13/01/2015 16:50:36
    Please refer to individual listings, as some bikes are sent boxed and un-built, while some are shipped fully built. We do offer a PDI option for un-built bikes, in order to get this service you will simply need to add the PDI item to your basket, along with your bike. When a bike is given a PDI, it will be fully built and set up; you will just need to tighten the handlebars and fit the pedals when it arrives.
  • I have some Reward Points from a previous purchase, how can I use them?
  • I have some Reward Points from a previous purchase, how can I use them?
    Question asked by Rutland Cycling on 13/01/2015 16:49:18
    You will need to login on the website in order to use your points, this can be done by clicking the login button at the top right of any web page. Once you login in you will notice a prompt next to the login button which will encourage you to link your Rewards account. Once linked, you can shop as normal and then apply your points in the basket page. Please note; you must apply your points before checkout as we cannot apply discount after you have ordered.
  • When will my item arrive?
  • When will my item arrive?
    Question asked by Rutland Cycling on 13/01/2015 16:49:08
    Despatch times vary depending on the location of your item within our network. You will see an estimated delivery date both at the checkout and in your confirmation email. If your item hasn't arrived when it should have then it would be worth double checking with your local Post Office to see if they’re holding anything for you. Alternatively courier tracking can provide an indication of the status of your parcel. If you are still having problems locating your order then you can call us on 0330 555 0080 or email us on enquiries@rutlandcycling.com.
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