The Rutland Difference Rutland Rewards 30 Day Test Ride 1 Hour Delivery Slot Price Match Promise Free Click & Collect

Earn Rewards Points

Our Customer Rewards scheme allows you to earn points every time you shop with us. The points you earn can be used to spend on products both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings.

Signing up to the Customer Rewards scheme is free, and the points you earn can be used both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings. Rewards Points are valid for 12 months from purchase date.

Any bike purchased using 0% finance and/or Cyclescheme (or other employee salary-sacrifice scheme) is excluded from this offer.

Read more about Rutland Rewards

30 Day Test Ride

All the convenience of buying online, without the risk
When you buy a new bike at full RRP from, you can now benefit from the added reassurance of our Rutland 30-day test ride. Once your new bike arrives, you can ride it as your own for 30 days, and we're confident you'll love it! However, if it's not right for you, we'll exchange it for another model. (There's a nominal charge of £10 for us to collect your bike - just make sure you keep the box your bike arrived in.)

On which bikes is the 30-day test ride available?
The Rutland 30-day test ride is available on all full price, non-discounted bikes available for home delivery on It is not available on discounted or special offer bikes, click and collect bikes, bikes bought on finance, bikes bought through Cyclescheme, or bikes bought in store. This offer is only available on bikes delivered to mainland UK addresses.

How does the test ride work?
Your 30-day test ride starts from the date your bike is delivered. You must notify us by email within 30 calendar days of delivery that you intend to return the bike within this scheme. This offer applies to all bikes purchased on or after 14th August 2014. To ensure you remain eligible, we would ask that you adopt a 'fair usage' attitude during the test ride period, and make sure there is no damage to the bike outside of the minimal wear you would expect from a bike ridden for 30 days or a few rides. Please note that any damage to the bike, including damage from incorrect assembly, will invalidate the test ride.

How many times can I use the 30-day test ride?
We will allow up to two exchanges within this scheme.

Full T's & C's

1 Hour Delivery Slots

Choose our Interlink Predict Priority service and avoid the hassle of waiting around all day for your delivery. Interlink will notify you of your one-hour delivery window by SMS and email, and you can track the progress of your delivery on a real-time map, all the way down to a final 15-minute time slot.

Furthermore, if you find yourself busy on the day of delivery, Interlink will off you rescheduling options, both the night before and on the day, so you can select an alternative delivery date, deliver to a nominated neighbour, leave the parcel in a safe place, collect your parcel from your local Interlink depot, or upgrade to delivery before 1200.

This service is available on most items, but does exclude bikes. If you require a 1 hour delivery slot for your bike delivery then please call our customer service team who can book this service for you over the phone.

Interlink Predict Priority is a premium delivery option. Additional charges apply.

Delivery Information

Price Match Promise

Price is important to everyone these days, so we regularly price check our competitors to make sure we have the best offers for you — but if you see the same product cheaper from one of our listed competitors, then get in touch and we'll do our very best to match the price.

Please note that we can only price match identical items (including size and colour), which are in stock and available for immediate delivery. Comparison price includes all delivery charges.

Ask us to Price Match

Free Click & Collect

Our Click & Collect service offers all the benefits of shopping online, combined with an award-winning retail experience in one of our stores.

Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you - our stores are open 7 days a week. Best of all, the service is completely free.

Don't live near our stores? Use our Collect+ service to collect your package from one of the (many) locations near you.

Find out more

FinanceIn-store & Online!

Finance your purchase

Get a confidential decision online in seconds!

Whether you're looking to break the bank and go all out on that dream ride you've been pining for (no doubt you'll have a full page spread pinned up on the inside of your garage, right next to your turbo trainer) or wanting a new commuter bike, why not finance your purchase and break down your payment into small, manageable chunks?

Finance is available on Bikes, Electronics, wheels, forks and shocks, turbo trainers, lights and more. There's a minimum spend of £389 and depending on the items you've selected, you could be presented with either interest free 0% finance over 6 or 12 months, or 15.9% APR finance over 12 or 36 months.

Don't worry if the bike you have chosen doesn't reach the minimum spend for finance, either. You also get finance on the total amount of your basket, providing that the items add up to £389!

If you're not sure whether you'd like to apply online or not then don't fret. We also offer finance in our stores. Feel free to drop by, have a look around for the items you like and fill in an application form on the day.

Do I qualify?

To qualify ...

  • You are over 18 and in receipt of a regular income
  • You have a good credit history with no late payments, debt relief orders, CCJ's, IVA's or bankruptcies
  • You are a permanent UK resident and able to supply a UK address history for the last 3 years

Meeting this criteria does not guarantee acceptance. Applications from students (unless employed at least 16 hours per week), or unemployed single house persons will not be considered. Applications also welcome from retired individuals, in receipt of a private or company pension (aged 50 or over at date of application).

Finance In-Store

We offer the exact same finance options in-store, to complete your in-store application you will need to bring one of the following as proof of address.

  • A valid UK driving licence.
  • Bank statement (not internet statement)
  • Credit card statement (not internet statement)
  • Gas, Water or electricity bill.
  • Mortgage statement.
  • Landline telephone bill (not mobile)
Finance FAQ
How quickly will my application be approved?

All finance decisions will be made within a few minutes. Once you are approved, we will contact you (during working hours Monday to Friday) to arrange delivery.

Will you search my credit score? If so, what does this mean?

Yes. Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies. This information allows us to produce consistent decisions, ensuring all our applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion, disability or colour.

If you decline or refuse my application, what is the reason?

In addition to credit scoring, confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies are all taken into account. Though you will not be provided with a main reason for decline of your application, it is usually based on one, or a combination of the following:

  • Your credit score (note that every finance company will score you differently)
  • Adverse credit reference agency information
  • You are considered to be overcommitted
  • You are aged under 18
  • Your existing account performance with other lenders
What type of information do credit agencies hold about me?

The two main UK credit reference agencies are Experian and Equifax. Both agencies will provide details of the information they hold about you. To obtain this information, send a cheque for £2, made payable to the relevant agency, together with details of all addresses at which you have lived over the last 6 years, to:

  1. Consumer Help Desk Experian LTD P.O. Box 8000 Nottingham NG1 5GX
  2. Equifax Department 1E P.O. Box 3001 Glasgow G81 2DT

You can also find out more about credit decisions by visiting the above companies' websites: Experian and Equifax. If you believe that the information they hold about you is incorrect, you can ask the agency to correct it.

Can I re-apply if my finance application is unsuccessful?

Yes. We acknowledge that your circumstances change and just because a previous application has been refused, it does not mean that a further request will be automatically turned down. We do suggest, however, that you leave at least 6 months between applications.

Can I request delivery to an address other than my home?

In order to safeguard against fraudulent applications, we regret that we're only able to deliver goods to the home address of the applicant.

Can I change my order in part or whole after applying for online finance?

To ensure your chosen products are correctly delivered to you, if you need to change your order in any way, we will need to cancel your order and re-key it as if it were new. We apologise for any inconvenience this may cause.

If you've already received confirmation of approval for online finance via Rutland Cycling, by the time you decide to change your order, then the decision will stand from your original application so long as the order value has not increased. If however, you then go on to make subsequent orders funded via online finance, then each will be treated as a new application and will be processed in the normal way.

Are the goods I've ordered set aside for me until the approval process is complete?

We don't allocate your order until we know your credit application has been approved, so there's a very small chance that the item you've ordered becomes out of stock while we're awaiting your approval. In this unlikely event, we will offer you an alternative or cancel the agreement.

Finance Terms & Conditions

Consumer finance on is provided by V12 Retail Finance a trading name of Secure Trust bank.

The finance option is applicable on any order over £389, including VAT. It is also available in our shops, at the discretion of our store managers.

All offers of finance are subject to acceptance by V12 Retail Finance. Rutland Cycling accepts no liability in relation to the credit analysis and resulting contractual obligations. Please direct all enquiries in writing to: V12 Retail Finance;

Please keep a copy of the Terms and Conditions as well as your invoice for your records. We advise applicants to keep the documents relating to the financing application.

If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Rutland Cycling reserves the right to change these Terms and Conditions at any time.

Consumer credit service provided by V12 Retail Finance a trading name of Secure trust bank PLC. in association with Moneyway. For more information, please visit

Rutland Water Cycling Limited is registered in England and Wales 2926548. Registered office: Cheney & Co, 310 Wellingborough Road, Northampton, NN1 4EP. Rutland Water Cycling Limited acts as a credit broker and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Rutland Water Cycling is authorised and regulated by the Financial Conduct Authority. Our registration number is 495345. Credit provided subject to age and status.