Last updated: 06/07/2020
We wanted to let you know what Rutland Cycling is doing to try to keep everyone safe, during this challenging time for our communities and the wider world.
Our first priority is the health and safety of our team, our customers and your families and friends.
At present, our website remains open to deliver everything you need to keep on riding – indeed, enjoying and relaxing in the outdoors, while following the government’s social distancing guidelines, is something that we are working hard to facilitate. We have a comprehensive set of safeguarding guidelines for our warehouse team and the necessary precautionary measures to back this up. Again, we would like to thank our team members who have chosen to support this.
Our despatch teams are doing an amazing job, responding brilliantly to the challenges of recent days. We are working hard to get all orders out as quickly as possible, while taking extra precautions with those teams who are despatching, to help protect them while they do so. Your order may therefore be delayed beyond the estimated delivery date. However, please rest assured that we are still shipping, and we are working through all orders as quickly as possible. In order to assist our customer service teams during this challenging time and ensure that we respond to all customer queries in a timely manner, we have temporarily changed our customer service phone hours to 10:00-16:00 (Mon-Fri). Our teams are working hard to respond to all queries, however we please ask that you only contact us if absolutely necessary.
COVID-19 – Store information updated 30/06/20
Is my local Rutland Cycling store open?
The following stores are open. Please note that our normal store ranges may not be in place due to high demand so please call ahead of your visit.
- Peterborough
- Cambridge, Barnwell Road (Electric Bike Centre)
- Cambridge, Grand Arcade
- Cambridge, Railway Station
- Giant Store Cambridge
- Giant Store Rutland
- Grafham
- Histon
- Leicester
- Milton Keynes
- Nottingham
- Pitsford - from 13th July
- Whitwell
We are limiting numbers in store to a 1:1 ratio with our staff so, if you can, contact the store ahead of your visit in order that we can best service your needs.
What procedures will I find when I arrive at the store?
Please note we are limiting the number of customers in store at any one time and this varies by store size.
- If you can, contact the store team in advance to arrange your visit.
- We are limiting numbers in store to a 1:1 ratio with our staff.
- Once inside please maintain at least a 2m distance between other people.
- Stay within the marked customer area within the store.
- Please use the hand sanitiser provided when entering the store.
- We will ask you to pay by card or contactless payment.
Cycle Hire
Cycle hire is available at selected sites. To ensure the safety of our customers and staff the procedures below will be in place, and we please ask that you adhere to current government guidance when hiring a bicycle.
- We are now able to offer the facility for you to arrive and hire on the day, but there may be limited availability so we do advise you book online - we will have your bikes ready for you on arrival so you get on your bike faster!
- All bikes will be disinfected and quarantined after use.
- Social distancing guidelines must be adhered to at all times.
- All terms and conditions will apply, as per the online booking confirmation.
Cycle hire is currently available at the following locations:
Summary
- Our normal store ranges may not be in place due to high demand so please call ahead of your visit.
- We are currently unable to provide Bike Fit until further notice.
We’d like to thank again our store teams for helping keep you all on your bike if you need it at this time. Keep observing the guidelines when it comes to cycling responsibly and stay safe.
We will of course keep you informed if the situation changes. We are committed as a Company to supporting our team and our customers over the coming days and weeks, as we all rise to the challenges ahead of us. In the meantime, please look after yourselves and your families and remember that cycling is a great way to lift the spirits.
We wish you and your families all the very best.
Find your nearest Rutland Cycling store