Last updated: 20/07/2020
We are operating as normal, but with a comprehensive set of safeguarding guidelines for our warehouse team and the necessary precautionary measures to back this up. Our dispatch times are updated constantly and the latest dispatch information will be displayed as you progress through the checkout process. Our phone lines are open 9:30-5:00, Monday to Friday, to assist you and we are responding to email enquiries within 24 hours.
COVID-19 – Store information updated 13/07/20
Is my local Rutland Cycling store open?
The following stores are open. Please note that our normal store ranges may not be in place due to high demand so please call ahead of your visit.
- Peterborough
- Cambridge, Barnwell Road (Electric Bike Centre)
- Cambridge, Grand Arcade
- Cambridge, Railway Station
- Giant Store Cambridge
- Giant Store Rutland
- Grafham
- Histon
- Leicester
- Milton Keynes
- Nottingham
- Pitsford
- Whitwell
We are limiting numbers in store to a 1:1 ratio with our staff so, if you can, call us in advance as we might be able to help over the phone.
What procedures will I find when I arrive at the store?
Please note we are limiting the number of customers in store at any one time and this varies by store size.
- If you can, call us in advance as we might be able to help over the phone.
- We are limiting numbers in store to a 1:1 ratio with our staff.
- Once inside please maintain at least a 2m distance between other people.
- Please use the hand sanitiser provided when entering the store.
- In line with Government guidance, please wear a face covering in stores.
- We will ask you to pay by card or contactless payment.
Cycle Hire
Cycle hire is available at selected sites. To ensure the safety of our customers and staff the procedures below will be in place, and we please ask that you adhere to current government guidance when hiring a bicycle.
- We are now able to offer the facility for you to arrive and hire on the day, but there may be limited availability so we do advise you book online - we will have your bikes ready for you on arrival so you get on your bike faster!
- All bikes will be disinfected and quarantined after use.
- Social distancing guidelines must be adhered to at all times.
- All terms and conditions will apply, as per the online booking confirmation.
Cycle hire is currently available at the following locations:
Summary
- Our normal store ranges may not be in place due to high demand so please call ahead of your visit.
- We are currently unable to provide Bike Fit until further notice.
We’d like to thank again our store teams for helping keep you all on your bike if you need it at this time. Keep observing the guidelines when it comes to cycling responsibly and stay safe.
We will of course keep you informed if the situation changes. We are committed as a Company to supporting our team and our customers over the coming days and weeks, as we all rise to the challenges ahead of us. In the meantime, please look after yourselves and your families and remember that cycling is a great way to lift the spirits.
We wish you and your families all the very best.
Find your nearest Rutland Cycling store