Our promise to you is to offer both great service and great value for money both in store and on line.
We understand that price is important to you, so we regularly price check our competitors to make sure we have the best offers available – but things move fast these days, so if you see the same product cheaper from any of our competitors then please get in touch.
In a nutshell…if you find the same item in stock at our competitors for a cheaper price, we promise to do our best to match it.*
Price Match conditions
- We can only price match identical items (including size and colour)
- Comparison value includes all delivery charges
- The item must be in stock and available for immediate delivery
- We will only consider price matching current advertised prices including any delivery charges and excluding any personal or membership discounts
- Price Match cannot be used in conjunction with any other offer or voucher code
- Price match is only available against authorised retailers selling genuine products
- Please note, in some instances we are unable to offer 0%APR finance in conjunction with price match offers
- In some instances we may not be able to accept Cycle To Work vouchers as part of a price match, or in some instances a surcharge may be applicable
Which retailers do we price match against?
We've been around in the cycling industry for a long time and so we only match competitors who are authorised UK brand sellers, selling genuine products and offering a similarly high level of customer service. We don't price match against third party or auction websites.
Contact us about a price match
If you have found one of our products cheaper and you would like to enquire about a price match then send us an email with full product details and a link to the competitor's website, and we'll get back to you within 1 working day:
- Call us on 0330 555 0080 (Mon-Fri 08:30-19:00, Sat&Sun 09:30-17:00)
- Speak to us on live chat (Mon-Fri 08:30-22:00, Sat 09:30-17:00, Sun 09:30-22:00)
- Email us on firstname.lastname@example.org
- Visit one of our stores: find your nearest store
*Although we will always aim to price match, in some instances it may simply not be possible. If this is the case then we will still endeavour to get as close as we can to the price that our competitors are offering.