The Rutland Difference Rutland Rewards 30 Day Test Ride 1 Hour Delivery Slot Price Match Promise Free Click & Collect

Earn Rewards Points

Our Customer Rewards scheme allows you to earn points every time you shop with us. The points you earn can be used to spend on products both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings.

Signing up to the Customer Rewards scheme is free, and the points you earn can be used both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings. Rewards Points are valid for 12 months from purchase date.

Any bike purchased using 0% finance and/or Cyclescheme (or other employee salary-sacrifice scheme) is excluded from this offer.

Read more about Rutland Rewards

30 Day Test Ride

All the convenience of buying online, without the risk
When you buy a new bike at full RRP from, you can now benefit from the added reassurance of our Rutland 30-day test ride. Once your new bike arrives, you can ride it as your own for 30 days, and we're confident you'll love it! However, if it's not right for you, we'll exchange it for another model. (There's a nominal charge of £10 for us to collect your bike - just make sure you keep the box your bike arrived in.)

On which bikes is the 30-day test ride available?
The Rutland 30-day test ride is available on all full price, non-discounted bikes available for home delivery on It is not available on discounted or special offer bikes, click and collect bikes, bikes bought on finance, bikes bought through Cyclescheme, or bikes bought in store. This offer is only available on bikes delivered to mainland UK addresses.

How does the test ride work?
Your 30-day test ride starts from the date your bike is delivered. You must notify us by email within 30 calendar days of delivery that you intend to return the bike within this scheme. This offer applies to all bikes purchased on or after 14th August 2014. To ensure you remain eligible, we would ask that you adopt a 'fair usage' attitude during the test ride period, and make sure there is no damage to the bike outside of the minimal wear you would expect from a bike ridden for 30 days or a few rides. Please note that any damage to the bike, including damage from incorrect assembly, will invalidate the test ride.

How many times can I use the 30-day test ride?
We will allow up to two exchanges within this scheme.

Full T's & C's

1 Hour Delivery Slots

Choose our Interlink Predict Priority service and avoid the hassle of waiting around all day for your delivery. Interlink will notify you of your one-hour delivery window by SMS and email, and you can track the progress of your delivery on a real-time map, all the way down to a final 15-minute time slot.

Furthermore, if you find yourself busy on the day of delivery, Interlink will off you rescheduling options, both the night before and on the day, so you can select an alternative delivery date, deliver to a nominated neighbour, leave the parcel in a safe place, collect your parcel from your local Interlink depot, or upgrade to delivery before 1200.

This service is available on most items, but does exclude bikes. If you require a 1 hour delivery slot for your bike delivery then please call our customer service team who can book this service for you over the phone.

Interlink Predict Priority is a premium delivery option. Additional charges apply.

Delivery Information

Price Match Promise

Price is important to everyone these days, so we regularly price check our competitors to make sure we have the best offers for you — but if you see the same product cheaper from one of our listed competitors, then get in touch and we'll do our very best to match the price.

Please note that we can only price match identical items (including size and colour), which are in stock and available for immediate delivery. Comparison price includes all delivery charges.

Ask us to Price Match

Free Click & Collect

Our Click & Collect service offers all the benefits of shopping online, combined with an award-winning retail experience in one of our stores.

Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you - our stores are open 7 days a week. Best of all, the service is completely free.

Don't live near our stores? Use our Collect+ service to collect your package from one of the (many) locations near you.

Find out more

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Bike fitting – an interview with resident Trek Fit/CycleFit expert Mark Craddock

   Words by Aaron Scott

   on 29/08/2013 17:58:00

We caught up with our Fineshade store manager and bike fit expert Mark, who filled us in on all the details about bike fit – what it is, who it’s aimed at and how it can benefit you, the rider.


LC: I’m not a competitive cyclist or a triathlete. Is bike fit for me?

Mark: Bike fitting is for anybody who rides a bike. Some people would like to go faster, some people want that niggle in their knee to stop and some just want some reassurance that everything is all right. Many companies that offer bike fitting services will only offer it to people who ride road specific bikes, whereas our methods of bike fit apply to all styles of cycling – from full-on time trial bikes to folding commuter bikes.

LC: Why has bike fitting become so popular?

Mark: There’s a short answer to this – you were never meant to ride a bike. And neither was Bradley Wiggins or Mark Cavendish. You, me, them; we simply didn’t evolve to hurtle everywhere with our bums in the air, chins on the stem whilst pumping the pedals hard. Humans are designed by evolution to climb trees, walk about, build simple tools and look for food. That’s why we have opposable thumbs and feet instead of aerodynamic heads and wheels where our legs should be.

But riding bikes is challenging, exciting and above all a lot of fun. Mother Nature may not have intended us to do it, but we do it anyway. The problem with making your body do what it was never designed to is that it can cause us some problems. Everybody who has ridden a bike at some point has experienced an ache or pain or maybe something more sinister. If nothing is done it can lead to reluctance to get back on two wheels, reduced performance or even serious injury.

That’s where bike fitting comes in.

LC: So what exactly does a bike fit involve?

Mark: Bike fitting is a process of adjusting a bike to fit its rider. Not the other way round. In fact, the way you move around off the bike can be as important as how you are on it, so we always start with a full on-bike and off-bike assessment. Using techniques to measure ranges of movement and flexibility, we start to make adjustments to your bike, which will typically include saddle and handlebar position, stem lengths and cleat set ups, with the aim of making you feel more comfortable and move more efficiently.

LC: Why should I choose Rutland Cycling bike fit?

Mark: We have a team of male and female bike fitters, who have all been trained with Trek and CycleFit in London – two organisations with a long and prestigious history of bike fit. The methods we use mean we can offer our service to anybody – so, no matter what your age or cycling ability, we’ll help make your riding more comfortable and efficient, so you can stay in the saddle for longer.

We offer a comprehensive and completely personalised bike fit service, lasting two to two-and-a-half hours. What does this mean? Firstly, we look at the bike fit process as a whole. Beware of companies that offer a ‘cleat-only’ or ‘saddle-only’ set up – any adjustment made to one part of your bike without considering the impact on other areas can have potentially disastrous consequences.  When you think about it, the human body is the most complicated bit of cycling kit you own – so, like any other service or treatment relating to the body, make sure it gets the correct diagnosis and treatment.

Find out more

If you’re interested in bike fit, call the bike fitting team (we’re open 7 days) on 01780 460 705, or drop into our Whitwell store to make a booking.

Cost: £120

Length of bike fit session: 2 to 2.5 hours

Location: our Whitwell store

How to book: advance booking is essential, so call our bike fit team on 01780 460 705 – we’re open 7 days a week.

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