The Rutland Difference Rutland Rewards 30 Day Test Ride 1 Hour Delivery Slot Price Match Promise Free Click & Collect

Earn Rewards Points

Our Customer Rewards scheme allows you to earn points every time you shop with us. The points you earn can be used to spend on products both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings.

Signing up to the Customer Rewards scheme is free, and the points you earn can be used both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings. Rewards Points are valid for 12 months from purchase date.

Any bike purchased using 0% finance and/or Cyclescheme (or other employee salary-sacrifice scheme) is excluded from this offer.

Read more about Rutland Rewards

30 Day Test Ride

All the convenience of buying online, without the risk
When you buy a new bike at full RRP from rutlandcycling.com, you can now benefit from the added reassurance of our Rutland 30-day test ride. Once your new bike arrives, you can ride it as your own for 30 days, and we're confident you'll love it! However, if it's not right for you, we'll exchange it for another model. (There's a nominal charge of £10 for us to collect your bike - just make sure you keep the box your bike arrived in.)

On which bikes is the 30-day test ride available?
The Rutland 30-day test ride is available on all full price, non-discounted bikes available for home delivery on rutlandcycling.com. It is not available on discounted or special offer bikes, click and collect bikes, bikes bought on finance, bikes bought through Cyclescheme, or bikes bought in store. This offer is only available on bikes delivered to mainland UK addresses.

How does the test ride work?
Your 30-day test ride starts from the date your bike is delivered. You must notify us by email within 30 calendar days of delivery that you intend to return the bike within this scheme. This offer applies to all bikes purchased on or after 14th August 2014. To ensure you remain eligible, we would ask that you adopt a 'fair usage' attitude during the test ride period, and make sure there is no damage to the bike outside of the minimal wear you would expect from a bike ridden for 30 days or a few rides. Please note that any damage to the bike, including damage from incorrect assembly, will invalidate the test ride.

How many times can I use the 30-day test ride?
We will allow up to two exchanges within this scheme.

Full T's & C's

1 Hour Delivery Slots

Choose our Interlink Predict Priority service and avoid the hassle of waiting around all day for your delivery. Interlink will notify you of your one-hour delivery window by SMS and email, and you can track the progress of your delivery on a real-time map, all the way down to a final 15-minute time slot.

Furthermore, if you find yourself busy on the day of delivery, Interlink will off you rescheduling options, both the night before and on the day, so you can select an alternative delivery date, deliver to a nominated neighbour, leave the parcel in a safe place, collect your parcel from your local Interlink depot, or upgrade to delivery before 1200.

This service is available on most items, but does exclude bikes. If you require a 1 hour delivery slot for your bike delivery then please call our customer service team who can book this service for you over the phone.

Interlink Predict Priority is a premium delivery option. Additional charges apply.

Delivery Information

Price Match Promise

Price is important to everyone these days, so we regularly price check our competitors to make sure we have the best offers for you — but if you see the same product cheaper from one of our listed competitors, then get in touch and we'll do our very best to match the price.

Please note that we can only price match identical items (including size and colour), which are in stock and available for immediate delivery. Comparison price includes all delivery charges.

Ask us to Price Match

Free Click & Collect

Our Click & Collect service offers all the benefits of shopping online, combined with an award-winning retail experience in one of our stores.

Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you - our stores are open 7 days a week. Best of all, the service is completely free.

Don't live near our stores? Use our Collect+ service to collect your package from one of the (many) locations near you.

Find out more

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Careers at Rutland Cycling

   Words by Aaron Scott

   on 01/12/2015 13:59:00

Careers at Rutland Cycling

Rutland Cycling is one of the UK's leading independent cycle retailers. We're much more than your average bike shop, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day of the week.

We currently operate ten stores in the heart of England: two at Rutland Water (Whitwell and Giant-Rutland at Normanton), one at Grafham Water, one at Fineshade Wood, one at Peterborough, and five new stores in Cambridge. We also operate a thriving e-commerce business. Our head office, warehouse, and distribution centre are based in Manton, Rutland.

Send us your CV

If you feel you have the skills and attitude to further improve our award-winning team, please send us your CV:

Email us your CV

Current Vacancies

E-Bike Brand Ambassador, Rutland Giant Store, Normanton

Competitive salary + relocation assistance

In this key role you will be reporting directly to the Store Manager with responsibility for leading on sales of e-bikes and all related clothing, parts, accessories and services. As well as being the go to person on e-bikes, the role requires work across other departments in store as part of a highly skilled, industry-leading cycling team. We want to work with a genuine e-bike enthusiast who can transfer that passion into exceptional customer service in our modern well equipped Giant concept store, located on the shore of Rutland Water.

You will want progression in this rapidly expanding sector of the bike industry. Therefore, you can expect training in bike fit and the latest products, delivered both in-house and in conjunction with one of the best cycling brands. The role benefits from a need to demo products and continually learn, so investment in your development in e-bike cycling and the wider cycling industry is a given.

To fulfil this role, you will have a strong sales background, ideally gained within the cycle industry, with the ability to deliver on store KPIs. You will be passionate about cycling and are likely to be actively engaged in e-bike cycling, as well as being well-versed in all other cycling disciplines. A high level of technical competence and interest is a requirement. Excellent interpersonal skills and a high level of self motivation are essential requirements. The role provides the ideal stepping stone for those seeking to further their career in an expanding Company.

To apply, please send a CV and supporting statement to hr@rutlandcycling.com, from whom a recruitment pack can be obtained.


Online Customer Service Assistant

(Competitive salary)

Based at our Head Office, close to Manton village in rural Rutland, you will be the first point of contact on customers’ incoming calls and emails, helping us to drive up customer satisfaction and retention by the first time resolution of enquiries, as well as proactively following up leads.

Being a friendly and reliable team focused person, you will have a keen interest in and ideally a knowledge of bikes, parts & accessories, as well as an ability to remain calm when dealing with conflicting priorities. In return, we can offer a competitive salary, generous staff discount and opportunities to grow in our expanding Company.

For further details contact hr@rutlandcycling.com (tel.01572 737624 ext.36)


Sales Advisor, Grafham Water Store, Cambridgeshire

(Competitive salary + relocation assistance)

Based at our modern, well equipped store in the beautiful setting of Grafham water in Cambridgeshire, you will need to be a strong team player, with a real commitment to providing the best customer service.

Possessing excellent communication skills and a passion for cycling, you will have a sound track record having already established yourself in a front line sales role, ideally within the leisure industry.

Key Skills

  • Sound Sale Skills
  • Excellent Customer Service Skills
  • Numerate and Literate
  • Effective Communication Skills
  • IT Skills to Operate Store's Systems

Qualities

  • Effective Team Worker
  • Motivated, Enthusiastic, and Outgoing
  • Able to Remain Calm Under Pressure
  • Flexible Working Approach
  • Cycling Experience and Interest

This role involves working weekends, bank holidays and school holidays during peak trading periods and provides the ideal opportunity to build your career with an expanding Company, where delivering excellent service and quality cycling products with passion have been the cornerstones of our success so far.

Interested in applying? If so, please send your CV, together with a supporting statement, to hr@rutlandcycling.com (tel:01572 737624 ext.36).


Manager, Grafham Water Store, Cambridgeshire

Competitive salary + Relocation assistance

In this key role you will be managing and maintaining a large, profitable and sales driven store in the scenic setting of Grafham water, just off the A.1 in Cambridgeshire. Leading a dedicated team of staff, you will be responsible for delivering excellent customer care both in the workshop and on the sales floor.

To fulfil this role, you will have a strong sales background, ideally gained within the cycle industry, including management of a team of staff, with the ability to deliver on store KPI’s, as well as the achievement of budgeted sales and profit targets. Excellent interpersonal skills and a high level of self motivation are essential requirements.

The role provides the opportunity for those seeking to further their career in an expanding Company that was voted Bike Biz ‘Best Independent Retailer’ in 2013, 2011 and 2010, as well as Family Business Award winner for Retail Excellence in 2015.

To apply, please send a CV and supporting statement to our HR team at hr@rutlandcycling.com (01572 737624 ext.36), from whom a recruitment pack can be obtained.


Deputy Manager, Histon Store, Cambridge

Competitive salary + relocation assistance

In this key role you will be assisting the Store Manager to effectively manage and maintain a profitable and sales driven store. Working closely with all team members, you will be responsible for delivering excellent customer care both in the workshop and on the sales floor.

To fulfil this role, you will have a strong sales background, ideally gained within the cycle industry, including management of a team of staff, with the ability to deliver on store KPI’s, as well as the achievement of budgeted sales and profit targets. Excellent interpersonal skills and a high level of self motivation are essential requirements.

The role provides the ideal stepping stone for those seeking to further their career in an expanding Company that has been voted Bike Biz ‘Best Independent Retailer’ in 2013, 2011 and 2010, as well as Family Business Award winner for Retail Excellence in 2015.

To apply, please send a CV and supporting statement to our HR team at hr@rutlandcycling.com (01572 737624 ext.36), from whom a recruitment pack can be obtained.


Workshop Technician, Available Stores: Whitwell (Competitive Salary)

Key to achieving our goal of becoming Britain’s best cycling destination, inspiring more people to own and ride a bike, is the after sales support delivered to our customers by qualified technicians on our full range of bikes from entry level to high end specifications.

Ideally Cytech qualified (if not, we will provide the necessary training), your technical knowledge will be matched by your ability to be a flexible team player who is able to deliver a first class technical service to our customers through high standards and the efficient turnaround of maintenance and repairs work. You will also be called upon to sell parts and accessories at the workshop counter utilising your sales skills.


Part-time Seasonal Stores Staff Required

(Flexible hours to meet business requirements including weekends, bank holidays & school holidays)

Located on the shores of Rutland and Grafham Waters with breath taking views, as well as the forestry setting of Fineshade woods, and more recently Ferry Meadows in Peterborough, our modern and well equipped stores offer cyclists of all standards a first class service. We pride ourselves on being a retail and leisure destination, delivering excellent service, quality products and a genuine passion for cycling.

Delivering a first class bike hire, sales and maintenance service to our customers, we are now looking to recruit key team members across all in-store functions. Duties will vary depending on the specific role but will include greeting customers and dealing with enquiries, providing an exceptional customer experience. Full training will be given.

Key Skills

  • Excellent customer service skills
  • Effective communication skills
  • Numerate
  • Literate

Qualities

  • Effective team worker
  • Motivated, enthusiastic & outgoing
  • Able to remain calm under pressure
  • Flexible/adaptable approach
  • Cycling experience & interest

To apply please send your CV and covering letter to hr@rutlandcycling.com. Further information is available from our HR team on 01572 737624 Ext 36.

Email us your CV

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