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Careers at Rutland Cycling

Words by Aaron Scott

on 11/12/2020 11:48:00

Careers at Rutland Cycling

Rutland Cycling is one of the UK's leading independent cycle retailers. We're much more than your average bike shop, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day of the week.

We currently operate a number of stores in the heart of England: two at Rutland Water (Whitwell and Giant Rutland at Normanton), one at Grafham Water, one at Peterborough, five stores in Cambridge, one at Pitsford Water in Northamptonshire, our Specialized Concept Store in Nottingham, a Giant brand store in Newport Pagnell, and two flagship, industry-leading stores in Leicester and Milton Keynes - the largest bike shop in the UK. We also operate a thriving e-commerce business. Our head office is based in Leicestershire, and our warehouse and distribution centre is based in Manton, Rutland.

What's good about working for us…

We are keen to reward our staff for the passion and enthusiasm they put into what they do.

  • We offer 28 days holiday (inclusive of Bank Holidays)
  • We offer a Long service holiday initiative
  • We offer a contributory pension scheme
  • We offer a ride to work scheme
  • We offer childcare vouchers
  • We offer generous discounts on all our products, as well as free bike hire at our destination stores such as Rutland Water and Grafham water
  • Quarterly financial awards recognising those staff who have shown outstanding performance in relation to our GREAT customer service standards.

How we will support you

Our Stores based and Head Office staff are supported by:

  • Half yearly appraisals and a personal development plan review
  • Development days
  • Bespoke training for specialist roles
  • Opportunities to get involved in business-wide projects
  • Opportunities for promotion in an expanding company that was recently named as the Best Omnichannel Retailer 2020 at the BikeBiz Awards.

Our developmental goal

People are at the heart of our business, so we want to give them the best development opportunities in the UK cycling industry. We provide specialist Cytech training for our Workshop teams, in-depth product knowledge courses for our Sales staff as well as enhancing our Manager’s leadership skills through our Coaching & Leadership programme.

Find out more about Rutland Cycling >

Current Vacancies

We are currently recruiting to a number of positions across our store and Head Office teams:

Send us your CV

If you feel you have the skills and attitude to further improve our award-winning team, please send us your CV:

Please find our job applicant privacy policy here.


Bicycle Mechanic, Manton

We are currently recruiting to this key role at our distribution centre in Manton, Rutland where we offer our customers a first class service in the build, repair and despatch of bikes.

As to the qualities we are looking for from the successful candidate, you will already have six months experience within a similar role in the bike industry and ideally be Cytech qualified.

We are looking for a team player who is highly motivated and has a strong work ethic. If you feel that you have the qualities to fulfil this challenging and exciting role in an expanding company, where excellent service and a ‘can do’ approach have been cornerstones of our success, we would love to hear from you.

If this is you, apply now!


Bike Fitter/ Sales Advisor, Whitwell

Do you have a passion for bikes & retail? Would you like to work for an award-winning retailer? Then keep reading on, as here at Rutland Cycling we are currently on the lookout for a passionate individual with the right attitude to join our Whitwell store as a Bike Fitter/Sales Advisor.

Rutland Cycling is one of the UK's leading independent cycle retailers. We are much more than your average bike retailer, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day of the week.

The role will be a blend of working on the sales floor advising customers and helping them with their bike and other purchases. As a bike fitter you will provide a professional and personal experience to ensure our customers enjoy their ride!

We are looking for someone who has experience with Retul systems, or similar and ideally Retul / Specialized certified. You will share our passion for all things bike related, be a strong team player with excellent communication skills.

In return, as well as a competitive salary and bonus, our benefits package includes 28 days holiday (inclusive of Bank Holidays), pension scheme, generous discounts on all our products and much more.

So, if all the above is what you are looking for in your next role and its time for you to move up a gear then apply now for this exciting opportunity!


Part time Sales Advisor, Whitwell

Here at Rutland Cycling we are currently on the lookout for a passionate individual with the right attitude to join our flagship store at Whitwell as a part time Sales Advisor.

What you'll do:

  • Providing a high-quality service to customers, offering advice and guidance
  • Take part in sales campaigns, special promotions and demonstrations
  • Keep up to date on product releases, workshops and training activities
  • Work closely with other team members in store and across the Company
  • Responding positively to customer complaints or concerns
  • Ensuring customers are kept fully informed regarding outstanding orders.
  • Arrange ordering and delivery of stock
  • Attending and take part in team meetings, sharing information and knowledge to enhance the customer in- store experience.

Who are we looking for?:

  • Charismatic individual who shares our passion for all things bike related
  • A strong team player
  • Excellent communication skills
  • Soundtrack record having already established a front-line sales role.

This role may involve working weekends and bank holidays and provides the ideal opportunity to build your career with an expanding Company that has won the Best Family Business for Retail Excellence award.

So, if all the above is what you are looking for in your next role and it’s time for you to move up a gear then apply now for this exciting opportunity!


Team Leader, Leicester

Here at Rutland Cycling we are currently on the lookout for a passionate individual with the right attitude to join our Leicester Store as a Team Leader.

What you'll do:

  • Providing a high-quality service to customers, offering advice and guidance
  • Take part in sales campaigns, special promotions and demonstrations
  • Keep up to date on product releases, workshops and training activities
  • Work closely with other team members in store and across the Company
  • Responding positively to customer complaints or concerns
  • Ensuring customers are kept fully informed regarding outstanding orders.
  • Arrange ordering and delivery of stock
  • Attending and take part in team meetings, sharing information and knowledge to enhance the customer in- store experience.
  • Lead and influence a team of people with sales and excellent customer service.
  • Responsible for store KPI performance and all aspects of store perfomance from a key holding perspective.

Who we are looking for?

  • Charismatic individual who shares our passion for all things bike related.
  • A strong Team player
  • Excellent communication skills
  • Soundtrack record having already established a front-line sales role.
  • Established leader who gets energy from developing a team.

This role may involve working weekends and bank holidays and provides the ideal opportunity to build your career with an expanding Company that has won the Best Family Business for Retail Excellence award.

So, if all the above is what you are looking for in your next role and it’s time for you to move up a gear then apply now for this exciting opportunity!


Part time Sales Advisor, Nottingham

Do you have a passion for cycling? Are you a people’s person who has a desire to deliver exceptional customer service? Are you a team player? Answer yes to those? We would love to hear from you! We are currently on the lookout for passionate individuals to join our team on the weekends. If you are interested, please give us a call on 0115 978 3876 or drop your CV into us in store!


Team Leader, Peterborough

Here at Rutland Cycling we are currently on the lookout for a passionate individual with the right attitude to join our Peterborough Store as a Team Leader.

What you'll do:

  • Providing a high-quality service to customers, offering advice and guidance
  • Take part in sales campaigns, special promotions and demonstrations
  • Keep up to date on product releases, workshops and training activities
  • Work closely with other team members in store and across the Company
  • Responding positively to customer complaints or concerns
  • Ensuring customers are kept fully informed regarding outstanding orders.
  • Arrange ordering and delivery of stock
  • Attending and take part in team meetings, sharing information and knowledge to enhance the customer in- store experience.
  • Lead and influence a team of people with sales and excellent customer service.
  • Responsible for store KPI performance and all aspects of store performance from a key holding perspective.

We are looking for:

  • Charismatic individual who shares our passion for all things bike related,
  • A strong team player
  • Excellent communication skills
  • Soundtrack record having already established a front-line sales role
  • Established leader who gets energy from developing a team

This role may involve working weekends and bank holidays and provides the ideal opportunity to build your career with an expanding Company that has won the Best Family Business for Retail Excellence award.

So, if all the above is what you are looking for in your next role and it’s time for you to move up a gear then apply now for this exciting opportunity!


Bike Fitter, Milton Keynes

We are currently looking for a Bike Fitter for our stunning bike shop located at Lloyds Court Shopping Mall in Milton Keynes.

Rutland Cycling is one of the UK's leading independent cycle retailers. We are much more than your average bike retailer, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day of the week.

What you'll do:

  • Building our bicycles to the customers’ specification
  • Provide a professional and personal experience to ensure our customers enjoy their ride
  • Providing a high-quality service to customers in relation to the sale of all store’s products, offering appropriate advice and guidance, including stock availability
  • Ensuring customers are kept fully informed about the progress of outstanding orders
  • To arrange ordering and delivery of stock, as necessary

Skills & Qualifications required:

  • Ideally experienced with Retul systems or similar
  • Experience in a retail environment and ability to relate well to customers with a ‘can do’ approach
  • Ability to work as part of a team within the stores and the wider company
  • Capacity to learn quickly and communicate effectively
  • Passionate about all things bike related

In return, as well as a competitive salary and bonus, our benefits package includes 28 days holiday (inclusive of Bank Holidays), pension scheme, generous discounts on all our products and much more.

So, if all the above is what you are looking for in your next role and it’s time for you to move up a gear then apply now for this exciting opportunity at Rutland Cycling!


Buying Assistant, Burrough Court

Reporting to our Category Manager, the Buying Assistant will work within our commercial team proving support to shape the development of our Accessorises category. You should be passionate about retail with an aptitude to being analytical is alongside a challenging approach to continually seek out improvements, all while supporting the wider business.

What you'll do:

  • Carry out detailed analysis of product pricing within the market
  • Compile thorough and accurate reports based on sales and stock levels
  • Liaise with our online merchandising team to ensure products are available for sale on our website.
  • Review item levels in-store to identify key lines running out of stock
  • Conduct regular stock and sales analysis work, providing the Company with ongoing insights and recommended actions in response to trading conditions.
  • Maintain and create attractive and detailed online product description pages

Skills required:

  • The ability to input data quickly and accurately
  • Highly web literate, with experience of CMS.
  • Excellent Excel skills with the proven ability to handle large amounts of data quickly and accurately.
  • Ability to deliver to deadlines and work under pressure
  • Familiar with photo editing using web based applications
  • Knowledge of HTML and website construction would be desirable but not essential

If this is you, apply now!


Warehouse Assistant, Manton

We are currently recruiting to this key role at our distribution centre in Manton, Rutland where we offer our customers a first class service in the build, repair and despatch of bikes and accessories.

Working as part of a small team, you will need to be a strong team player with a flexible approach to providing assistance, primarily to our despatch and packing team. Previous experience in a busy warehouse environment is essential coupled with the ability to multi-task with ‘can do’ approach when responding to the needs of both internal and external customers.

Key Skills:

  • Methodical
  • Attention to Detail
  • Good oral and written communication skills
  • Ability to work efficiently at a high pace
  • IT Literate
  • POS Experience

Qualities:

  • Effecitve Team Worker
  • Highly Motivated, enthusiastic & outgoing
  • Able to remain calm under pressure in a fast paced environment
  • Flexible working approach
  • Punctual

Full training to this post will be given. So if you want to work in a forward looking and expanding Company, where delivering excellent service and quality cycling products with passion have been the cornerstones of our success so far then apply now.


Senior Workshop Technician, Giant Store Rutland

We are currently on the lookout for a passionate individual with the right attitude to join us as a Senior Workshop Technician at one of our Flagship Stores at Rutland Water

As a Senior Workshop Technician you will manage the well-equipped workshop and repair and maintain work on a full range of bikes from entry level to high end specifications, ensuring that all work is undertaken to a high technical standard. Leading a team of qualified technicians, you will grow our workshop business. The role will also support the Store Manager as well as other team members to grow the workshop business, providing industry-leading quality and service to our large customer base.

What you'll do:

  • Day-to-day management of the workshop, efficiently scheduling the workload that comes from all aspects of our hire, service and sales business
  • Responsibility for the sales performance of parts related to the workshop
  • Team leadership of the store workshop team
  • Stock awareness and management
  • Responsibility for the customer service provided by our workshop, engaging with a wide variety of customers in a friendly, easy and professional manner without fail
  • Taking bookings, dealing with enquiries, communicating with customers by telephone, electronically and in person. Dealing with customers' issues and problems as required. Helping visitors to the workshop
  • The Senior Technician must actively contribute to the Company workshop strategy, both providing useful feedback and enthusiastically promoting initiatives generated by other divisions within the company

Skills and Qualifications needed:

  • Ideally you will be Cytech trained but not essential as experience is just as important
  • A broad knowledge of cycle or allied mechanical repairs. Ability to quickly diagnose a wide variety of mechanical problems and fault find a large range of products
  • Excellent leadership skills to be able to proactively manage a busy workshop team both collectively and individually to meet and, where possible, exceed customer expectations
  • Excellent capacity to schedule jobs and prioritise them to meet customer’s needs.
  • Experience in sales analysis and the ability to use a variety of IT systems – experience with Microsoft Office is desirable.
  • Excellent attention to detail coupled with the ability to work quickly and efficiently

So, if all the above is what you are looking for in your next role and it’s time for you to move up a gear then apply now for this exciting opportunity at Rutland Cycling!


Senior Workshop Technician, Whitwell

We are currently on the lookout for a passionate individual with the right attitude to join us as a Senior Workshop Technician at one of our Flagship Stores at Rutland Water

As a Senior Workshop Technician you will manage the well-equipped workshop and repair and maintain work on a full range of bikes from entry level to high end specifications, ensuring that all work is undertaken to a high technical standard. Leading a team of qualified technicians, you will grow our workshop business. The role will also support the Store Manager as well as other team members to grow the workshop business, providing industry-leading quality and service to our large customer base.

What you'll do:

  • Day-to-day management of the workshop, efficiently scheduling the workload that comes from all aspects of our hire, service and sales business
  • Responsibility for the sales performance of parts related to the workshop
  • Team leadership of the store workshop team
  • Stock awareness and management
  • Responsibility for the customer service provided by our workshop, engaging with a wide variety of customers in a friendly, easy and professional manner without fail
  • Taking bookings, dealing with enquiries, communicating with customers by telephone, electronically and in person. Dealing with customers' issues and problems as required. Helping visitors to the workshop
  • The Senior Technician must actively contribute to the Company workshop strategy, both providing useful feedback and enthusiastically promoting initiatives generated by other divisions within the company

Skills and Qualifications needed:

  • Ideally you will be Cytech trained but not essential as experience is just as important
  • A broad knowledge of cycle or allied mechanical repairs. Ability to quickly diagnose a wide variety of mechanical problems and fault find a large range of products
  • Excellent leadership skills to be able to proactively manage a busy workshop team both collectively and individually to meet and, where possible, exceed customer expectations
  • Excellent capacity to schedule jobs and prioritise them to meet customer’s needs.
  • Experience in sales analysis and the ability to use a variety of IT systems – experience with Microsoft Office is desirable.
  • Excellent attention to detail coupled with the ability to work quickly and efficiently

So, if all the above is what you are looking for in your next role and it’s time for you to move up a gear then apply now for this exciting opportunity at Rutland Cycling!


Full Time Sales Advisor, Grafham

We are looking for a Full Time Sales Advisor to join our Grafham Water Store which based at one of the country's most stunning water reserves within the Cambridgeshire countryside.

Our large, friendly bike shop and hire centre is spread over two floors stocking everything for the cyclist, from families to enthusiasts.

What you'll do:

  • Providing a high-quality service to customers, offering advice and guidance
  • Take part in sales campaigns, special promotions and demonstrations
  • Arrange ordering and delivery of stock

Who we are looking for:

  • A strong team player
  • Good Communication skills
  • Experience in a front-line sales role either in a store or on the phone.

In return, we offer generous discounts on all our products plus access to discounts from high street retailers and restaurants.


Full Time & Part time Sales Advisors, Nottingham

We are looking for a Full Time & Part time Sales Advisors to join our Nottingham store!

Our large, friendly bike shop is spread over two floors stocking everything for the cyclist, from families to enthusiasts.

What you'll do:

  • Providing a high-quality service to customers, offering advice and guidance
  • Take part in sales campaigns, special promotions and demonstrations
  • Arrange ordering and delivery of stock

Who we are looking for:

  • A strong team player
  • Good Communication skills
  • Experience in a front-line sales role either in a store or on the phone.

In return, we offer generous discounts on all our products plus access to discounts from high street retailers and restaurants.


Full Time Sales Advisors, Barnwell Rd (Cambridge)

We are looking for a Full Time & Part time Sales Advisors to join our Barnwell Road store!

Our large, friendly bike shop is spread over two floors stocking everything for the cyclist, from families to enthusiasts.

What you'll do:

  • Providing a high-quality service to customers, offering advice and guidance
  • Take part in sales campaigns, special promotions and demonstrations
  • Arrange ordering and delivery of stock

Who we are looking for:

  • A strong team player
  • Good Communication skills
  • Experience in a front-line sales role either in a store or on the phone.

In return, we offer generous discounts on all our products plus access to discounts from high street retailers and restaurants.


Senior Workshop Technician, Nottingham

We are looking for a Senior Cycle Technician to join our Specialized Concept Store in Nottingham. Our 10,000 sq ft store is bursting with premium bikes, clothing and accessories from all your favourite cycling brands.

As a Senior Workshop Technician you will manage the well-equipped workshop and repair and maintain work on a full range of bikes from entry level to high end specifications, ensuring that all work is undertaken to a high technical standard. Leading a team of qualified technicians, you will grow our workshop business. The role will also support the Store Manager as well as other team members to grow the workshop business, providing industry-leading quality and service to our large customer base.

What you'll do:

  • Day-to-day management of the workshop, efficiently scheduling the workload that comes from all aspects of our hire, service and sales business
  • Responsibility for the sales performance of parts related to the workshop
  • Team leadership of the store workshop team
  • Stock awareness and management
  • Responsibility for the customer service provided by our workshop, engaging with a wide variety of customers in a friendly, easy and professional manner without fail
  • Taking bookings, dealing with enquiries, communicating with customers by telephone, electronically and in person. Dealing with customers' issues and problems as required. Helping visitors to the workshop
  • The Senior Technician must actively contribute to the Company workshop strategy, both providing useful feedback and enthusiastically promoting initiatives generated by other divisions within the company

Skills and Qualifications needed:

  • Ideally you will be Cytech trained but not essential as experience is just as important
  • A broad knowledge of cycle or allied mechanical repairs. Ability to quickly diagnose a wide variety of mechanical problems and fault find a large range of products
  • Excellent leadership skills to be able to proactively manage a busy workshop team both collectively and individually to meet and, where possible, exceed customer expectations
  • Excellent capacity to schedule jobs and prioritise them to meet customer’s needs.
  • Experience in sales analysis and the ability to use a variety of IT systems – experience with Microsoft Office is desirable.
  • Excellent attention to detail coupled with the ability to work quickly and efficiently

So, if all the above is what you are looking for in your next role and it’s time for you to move up a gear then apply now for this exciting opportunity at Rutland Cycling!


Workshop Tecnician, Cambridge Station

We are looking for Cycle Mechanics to join our Cambridge Station Store. Our cycle store, repair and hire centre is based at Cambridge railway station.

Showcasing a fantastic selection bikes, clothing and accessories, our Station store is a Brompton Premier dealership and has a full repair and service centre.

Rutland Cycling is one of the UK's leading independent cycle retailers. We are much more than your average retailer, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day.

What you'll do:

  • Repairing and maintaining a full range of bikes (entry level to high end specs).
  • Taking bookings, dealing with enquiries and issues, communicating with customers by telephone, electronically and in person
  • Undertaking sales on the workshop front desk, providing a friendly and efficient service to customers

Skills & Qualifications required:

  • Ideally you will be Cytech trained but not essential as experience is just as important
  • Capacity to learn quickly and communicate effectively
  • Excellent attention to detail

Apply now to join our Cambridge Station Team!


Store Manager, Cambridge Station

We are looking for an exceptional Store Manager to join our Cambridge Station Store. Our cycle store, repair and hire centre is based at Cambridge railway station.

Showcasing a fantastic selection bikes, clothing and accessories, our Station store is a Brompton Premier dealership and has a full repair and service centre.

Rutland Cycling is one of the UK's leading independent cycle retailers. We are much more than your average retailer, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day.

Leading from the front in this pivotal role, delivering excellent customer experience in your store, you will be responsible for meeting KPI’s. Whilst sales of bikes and other cycling related products will be important, equally so will be the efficient management of a hire fleet and the speedy turnaround of maintenance and repairs work in a fully equipped workshop.

Who we are looking for?:

  • Ability to demonstrate a sound retail background
  • Experience of delivering on store KPI’s, as well as the achievement of budgeted sales and profit targets.
  • Great leadership qualities to nurture the talent of the team, as well as empowering them to connect and engage with our customers.

Store Deputy Manager, Cambridge Station

We are looking for a Deputy Manager to join our Cambridge Station Store. Our cycle store, repair and hire centre is based at Cambridge railway station.

Showcasing a fantastic selection bikes, clothing and accessories, our Station store is a Brompton Premier dealership and has a full repair and service centre.

Rutland Cycling is one of the UK's leading independent cycle retailers. We are much more than your average retailer, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day.

What you'll do:

  • •Assisting the Store Manager to effectively manage and maintain a profitable and sales driven store
  • Working closely with all team members, you will be responsible for delivering excellent customer care both in the workshop and on the sales floor.

Who we are looking for?:

  • Ability to demonstrate a sound retail background
  • Experience of delivering on store KPI’s, as well as the achievement of budgeted sales and profit targets.
  • Great leadership qualities to nurture the talent of the team, as well as empowering them to connect and engage with our customers.

In return, we offer generous discounts on all our products plus access to discounts from high street retailers and restaurants.

If this is you, Apply now!

Find your nearest Rutland Cycling store