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Careers at Rutland Cycling

Words by Aaron Scott

on 11/12/2020 11:48:00

Careers at Rutland Cycling

Rutland Cycling is one of the UK's leading independent cycle retailers. We're much more than your average bike shop, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day of the week.

We currently operate a number of stores in the heart of England: two at Rutland Water (Whitwell and Giant Rutland at Normanton), one at Grafham Water, one at Peterborough, five stores in Cambridge, one at Pitsford Water in Northamptonshire, our Specialized Concept Store in Nottingham, a Giant brand store in Newport Pagnell, and two flagship, industry-leading stores in Leicester and Milton Keynes - the largest bike shop in the UK. We also operate a thriving e-commerce business. Our head office is based in Leicestershire, and our warehouse and distribution centre is based in Manton, Rutland.

What's good about working for us…

We are keen to reward our staff for the passion and enthusiasm they put into what they do.

  • We offer 28 days holiday (inclusive of Bank Holidays)
  • We offer a Long service holiday initiative
  • We offer a contributory pension scheme
  • We offer a ride to work scheme
  • We offer childcare vouchers
  • We offer generous discounts on all our products, as well as free bike hire at our destination stores such as Rutland Water and Grafham water
  • Quarterly financial awards recognising those staff who have shown outstanding performance in relation to our GREAT customer service standards.

How we will support you

Our Stores based and Head Office staff are supported by:

  • Half yearly appraisals and a personal development plan review
  • Development days
  • Bespoke training for specialist roles
  • Opportunities to get involved in business-wide projects
  • Opportunities for promotion in an expanding company that was recently named as the Best Omnichannel Retailer 2020 at the BikeBiz Awards.

Our developmental goal

People are at the heart of our business, so we want to give them the best development opportunities in the UK cycling industry. We provide specialist Cytech training for our Workshop teams, in-depth product knowledge courses for our Sales staff as well as enhancing our Manager’s leadership skills through our Coaching & Leadership programme.

Find out more about Rutland Cycling >

Current Vacancies

We are currently recruiting to a number of positions across our store and Head Office teams:

Send us your CV

If you feel you have the skills and attitude to further improve our award-winning team, please send us your CV:

Please find our job applicant privacy policy here.


Deputy Store Manager, Nottingham

Do you have a passion for bikes & retail? Are you a people’s person who has hunger to deliver exceptional customer service? Would you like to work for an award-winning retailer? Yes? Then keep reading, as here at Rutland Cycling we are currently on the lookout for a passionate individual with the right attitude to join our Nottingham store as a Deputy Manager.

Rutland Cycling is one of the UK's leading independent cycle retailers. We are much more than your average retailer, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day.

What you'll do:

You will be assisting the Store Manager to effectively manage and maintain a profitable and sales driven store. Working closely with all team members, you will be responsible for delivering excellent customer care both in the workshop and on the sales floor.

Who are we looking for?

To fulfil this role, you will have a strong retail sales background, not necessary gained in the bike industry, with the ability to deliver on store KPI’s, as well as the achievement of budgeted sales and profit targets. You will have people management experience and excellent interpersonal skills with a high level of self-motivation.

If this is you, apply now!


Live Chat Sales Executives, Burrough Court

Do you have a hunger to deliver exceptional customer service? Are you good at Tele sales and maybe fancy a change? Would you like to work for an award-winning retailer? If you answered yes, then we want to hear from you as we have an exciting opportunity for you to join Rutland Cycling as a high-quality Live Chat Sales Executives working from home with occasional trips into the office.

Rutland Cycling is the leading independent cycling retailer in the UK, with run-rate sales of £50m; our Digital Sales function is rapidly expanding and reflects the growing demand for the full range of our products both online and in-store.

To fulfil this challenging role, we require an efficient, organised, and confident person who is highly self-motivated, able to work on their own as well as part of a team. While this is a remote position, it is not a lonely one as we’re a fun-loving family at Rutland Cycling.

What you'll do:

Answering, assisting and converting high-volume Live Chats, Proactive management of current leads, creation of new leads and converting them to sales. Making outbound calls when required, Generate great customer experience and increase customer loyalty, Promoting our full range of products from electric bikes through to clothing and accessories, Optimise opportunities to upsell within our range of products.

Who are we looking for:

Someone who can engage and build a rapport with customers via live chat, Target driven, Strong interpersonal skills when dealing with a range of potential customers and colleagues across the business, Excellent communication skills and team player.

So if you have excellent communication skills, self motivated but also a great team player we want to hear from you today!


Bicycle Mechanic, Manton

We are currently recruiting to this key role at our distribution centre in Manton, Rutland where we offer our customers a first class service in the build, repair and despatch of bikes.

As to the qualities we are looking for from the successful candidate, you will already have six months experience within a similar role in the bike industry and ideally be Cytech qualified.

We are looking for a team player who is highly motivated and has a strong work ethic. If you feel that you have the qualities to fulfil this challenging and exciting role in an expanding company, where excellent service and a ‘can do’ approach have been cornerstones of our success, we would love to hear from you.

If this is you, apply now!


Workshop Technician, Grafham Water

Do you have the knowledge and ability to repair and maintain a range of bikes? Are you a people’s person who has hunger to deliver exceptional customer service? Would you like to work for an award-winning retailer? Then keep reading on, as here at Rutland Cycling we are currently on the lookout for a passionate individual with the right attitude to join our Grafham store as a Workshop Technician.

Rutland Cycling is one of the UK's leading independent cycle retailers. We are much more than your average bike retailer, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day of the week.

What you'll do:

  • Undertaking repairs and maintenance of bikes to a high technical standard
  • Taking personal responsibility for the quality of all work undertaken, ensuring check lists and other workshop records are fully maintained, with an emphasis on delivering a high level of customer service.
  • Supporting other team members, as required, to meet fluctuations in workload
  • Taking bookings, dealing with enquiries, communicating with customers by telephone, electronically and in person. Dealing with customers' issues and problems as required. Helping visitors to the workshop.
  • Contributing to a culture of team working and excellent service, supporting the Store Manager and Senior Technician to create a dynamic and professional atmosphere in-store.
  • Ensuring all work is undertaken having regard to health and safety standards, recognising that the workshop represents a potentially hazardous working environment. Alerting managers to any issues which may represent a health and safety hazard.
  • Undertaking sales on the workshop front desk by providing a friendly and efficient service to customers, responding to their specific needs

Ideally you will be Cytech trained but experience is just as important. The role requires the technician to undertake repairs and maintenance work on the full range of bikes from entry level to high end specifications, ensuring that all work is undertaken to a high technical standard. With a passion for both quality and sales in all sectors of cycling (MTB to Road) the postholder will relish working in a busy and demanding environment, have an enthusiasm for working in UK’s best cycle retailer and an obvious pleasure taken in working with both bikes and people. If you have this and are also an excellent team player with good customer care skills, have great attention to detail and a high standard of professionalism and respect... then please apply as we want to speak to you!


Workshop Technician, Leicester

Do you have the knowledge and ability to repair and maintain a range of bikes? Are you a people’s person who has hunger to deliver exceptional customer service? Would you like to work for an award-winning retailer? Then keep reading on, as here at Rutland Cycling we are currently on the lookout for a passionate individual with the right attitude to join our Leicester store as a Workshop Technician.

Rutland Cycling is one of the UK's leading independent cycle retailers. We are much more than your average bike retailer, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day of the week.

What you'll do:

  • Undertaking repairs and maintenance of bikes to a high technical standard
  • Taking personal responsibility for the quality of all work undertaken, ensuring check lists and other workshop records are fully maintained, with an emphasis on delivering a high level of customer service.
  • Supporting other team members, as required, to meet fluctuations in workload
  • Taking bookings, dealing with enquiries, communicating with customers by telephone, electronically and in person. Dealing with customers' issues and problems as required. Helping visitors to the workshop.
  • Contributing to a culture of team working and excellent service, supporting the Store Manager and Senior Technician to create a dynamic and professional atmosphere in-store.
  • Ensuring all work is undertaken having regard to health and safety standards, recognising that the workshop represents a potentially hazardous working environment. Alerting managers to any issues which may represent a health and safety hazard.
  • Undertaking sales on the workshop front desk by providing a friendly and efficient service to customers, responding to their specific needs

Ideally you will be Cytech trained but experience is just as important. The role requires the technician to undertake repairs and maintenance work on the full range of bikes from entry level to high end specifications, ensuring that all work is undertaken to a high technical standard. With a passion for both quality and sales in all sectors of cycling (MTB to Road) the postholder will relish working in a busy and demanding environment, have an enthusiasm for working in UK’s best cycle retailer and an obvious pleasure taken in working with both bikes and people. If you have this and are also an excellent team player with good customer care skills, have great attention to detail and a high standard of professionalism and respect... then please apply as we want to speak to you!


Sales Advisor, Peterborough

Do you have a passion for bikes & retail? Are you a people’s person who has hunger to deliver exceptional customer service? Would you like to work for an award-winning retailer? Then keep reading on, as here at Rutland Cycling we are currently on the lookout for a passionate individual with the right attitude to join our Peterborough store as a Sales Advisor.

Rutland Cycling is one of the UK's leading independent cycle retailers. We are much more than your average bike retailer, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day of the week.

What you'll do:

  • Providing a high-quality service to customers in relation to the sale of all store’s products, offering appropriate advice and guidance, including stock availability.
  • To take part in various sales campaigns, including special promotions and demonstrations ensuring that products are effectively promoted.
  • To keep up to date with all product releases, attending workshops and other training activities to achieve this.
  • Working closely with other team members, both within the store and across the Company, within a ‘can do’ culture that strives to exceed customer expectations.
  • Responding positively to customer complaints or concerns and taking steps in conjunction with colleagues to learn from such occurrences.
  • Ensuring there is good communication, particularly with colleagues on other shifts, to ensure all customer requirements are fully resourced in a timely and professional manner.
  • Ensuring customers are kept fully informed about the progress of outstanding orders.
  • To arrange ordering and delivery of stock, as necessary.
  • Attending and taking part in team meetings to share information and knowledge to enhance the customer in- store experience.

So, what are we looking for in our Sales Advisor? We are looking for a charismatic individual who shares our passion for all things bike related, a strong team player with excellent communication skills and someone with a soundtrack record having already established themselves in a front-line sales role, ideally within the leisure industry.

This role may involve working weekends and bank holidays and provides the ideal opportunity to build your career with an expanding Company that has won the Best Family Business for Retail Excellence award.

In return, as well as a competitive salary and bonus, our benefits package includes 28 days holiday (inclusive of Bank Holidays), pension scheme, generous discounts on all our products and much more.

So, if all the above is what you are looking for in your next role and its time for you to move up a gear then apply now for this exciting opportunity


Workshop Manager, Giant Store Rutland

Do you have a passion for bikes & retail? Are you a people’s person who has hunger to deliver exceptional customer service? Would you like to work for an award-winning retailer? Yes? Then keep reading, as here at Rutland Cycling we are currently on the lookout for a passionate individual with the right attitude to join Giant Store Rutland as a Workshop Manager.

Rutland Cycling is one of the UK's leading independent cycle retailers. We are much more than your average retailer, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day.

What you'll do:

You will head up the workshop service at Giant Store Rutland, that includes managing qualified mechanics, exceptional service, and a fast turnaround time. You will a high level workshop service, including the sale of associated parts and accessories to a wide variety of cyclists.

Who are we looking for:

You will already be working in the cycle industry and have a sound technical knowledge of bikes. You will be able to demonstrate an ability to lead by example combined with a flexible and proactive approach to resolving customer needs.

If this is you, apply now!


Retail Marketing Executive, Burrough Court

An exciting opportunity to join our Marketing Team at Rutland Cycling, one of the UKs biggest bicycle retailers!

Reporting to our Marketing Manager, you will be the main point of contact within the marketing team for our growing network of industry-leading retail stores.

This role will be instrumental in driving brand awareness, footfall and community engagement around our local area, as well as working with the broader business to raise our profile nationally.

What you'll do:

  • • Alongside the Marketing Manager, Area Manager and Store Managers you will plan, develop and deliver local marketing plans to drive footfall, increase brand awareness, and ultimately help to deliver on the business goals for our retail network.
  • • Taking a digital-first approach, you will work with the wider Marketing team to develop inspiring, engaging content which draws attention to our store network.
  • • You will take the lead on events, working with the marketing team, store teams, commercial team, and our Ambassadors to plan, promote and execute an exciting events calendar.
  • • Identifying and partnering with worthwhile & relevant local community partners, and working collaboratively with our charity partners to raise awareness of the business and generate positive sentiment.
  • • Planning, producing and distributing eye-catching press releases both locally and nationally to raise the profile of the business.
  • • Responsible for print and other out of home advertising in support of our store network.
  • • In line with our retail expansion strategy, you will take a key role in planning and activating new store openings.

Who we are looking for:

Outcome-focused and capable of working independently, we are looking for someone who has a sound understating of the marking mix across all channels. You will have a creative eye to build engaging and informative campaigns and press releases.

You will be based at our Head Office at Burrough on the Hill, Leicestershire, with travel across our store network.

If this is you, apply now!


Commercial Manager, Burrough Court

An exciting opportunity for a Commercial Manager (CM) has arisen to join the senior management team based at our head office in Burrough on the Hill, assuming responsibility for the commercial performance of Rutland Cycling across our digital platforms and in-store.

What you'll do:

The CM will have a key role in driving rapid growth across all our trading channels and will be an experienced, dynamic, and sales-focused leader. The CM has responsibility for the line management of the Category Management team and will report in\to our Commercial Director at our Head Office. Previous experience of line and category management, range construction and the formulation and delivery of commercial strategy is essential. A good understanding of E-Commerce and digital marketing is also desirable in order to work seamlessly with these functions. Supplier management is also a key element to the role in continuing the work with our partners developing long term plans for our digital first business. A thorough grounding in a retail environment is essential with experience of liaising with stores, merchandising, operations and supply chain to deliver end to end excellence across the entire business.

Who we are looking for:

The CM will need to be enthusiastic and positive, commercially engaged and have exceptional communication and influencing skills. A proven track record of delivering business improvements through data analysis, commercial theory and the development of clear, compelling and innovative plans is also essential. Tenacity, a desire to succeed and seek out improvements will be needed to deliver Rutland’s wider business goal of being the UK’s best cycle retailer.

This is a fantastic opportunity for an individual looking to have significant influence in the success and direction of a growing business. The role would suit someone who has a "can do" attitude with the flexibility to go the extra mile for the business when required. If this is you, then please apply.


Workshop Technician, Whitwell

Do you have the knowledge and ability to repair and maintain a range of bikes? Are you a people’s person who has hunger to deliver exceptional customer service? Would you like to work for an award-winning retailer? Then keep reading on, as here at Rutland Cycling we are currently on the lookout for a passionate individual with the right attitude to join our Whitwell store as a Workshop Technician.

What you'll do:

  • Undertaking repairs and maintenance of bikes to a high technical standard
  • Taking personal responsibility for the quality of all work undertaken, ensuring check lists and other workshop records are fully maintained, with an emphasis on delivering a high level of customer service.
  • Taking bookings, dealing with enquiries, communicating with customers by telephone, electronically and in person. Dealing with customers' issues and problems as required. Helping visitors to the workshop.
  • Undertaking sales on the workshop front desk by providing a friendly and efficient service to customers, responding to their specific needs

Ideally you will be Cytech trained but experience is just as important. The role requires the technician to undertake repairs and maintenance work on the full range of bikes from entry level to high end specifications, ensuring that all work is undertaken to a high technical standard.

With a passion for both quality and sales in all sectors of cycling (MTB to Road) the postholder will have an enthusiasm for working in UK’s best cycle retailer and an obvious pleasure taken in working with both bikes and people.

So, if you think you have what we're looking for but also an excellent team player with good customer care skills, have great attention to detail and a high standard of professionalism... then please apply as we really want to speak to you!


Workshop Manager, Whitwell

Do you have a passion for bikes & retail? Are you a people’s person who has hunger to deliver exceptional customer service? Would you like to work for an award-winning retailer? Yes? Then keep reading, as here at Rutland Cycling we are currently on the lookout for a passionate individual with the right attitude to join our Whitwell store as a Workshop Manager.

Rutland Cycling is one of the UK's leading independent cycle retailers. We are much more than your average retailer, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day.

What you'll do:

You will head up the workshop service at our Whitwell store that includes managing qualified mechanics, exceptional service, and a fast turnaround time. You will a high level workshop service, including the sale of associated parts and accessories to a wide variety of cyclists.

Who are we looking for:

You will already be working in the cycle industry and have a sound technical knowledge of bikes. You will be able to demonstrate an ability to lead by example combined with a flexible and proactive approach to resolving customer needs.

If this is you, apply now!


Casual Hire Assistants - Whitwell, Normanton, Grafham, Pitsford

Are you looking for a Casual role? Would you like to work for an award-winning retailer? Yes? Then keep reading, as here at Rutland Cycling we are currently on the lookout for passionate individuals with the right attitude to join as Casual Hire/Sales Assistants at one of the following stores: Whitwell, Normanton, Pitsford or Grafham.

Delivering a first-class bike hire, sales and maintenance service to our customers, we are now looking to recruit Casual Hire/Sales Assistants in our stores. Duties will include greeting customers and dealing with enquiries, providing an exceptional customer experience.

Key Skills:

  • Excellent customer service skills
  • Effective communication skills
  • Numerate & Literate

Qualities we are looking for:

  • Effective team worker
  • Motivated, Enthusiastic & outgoing
  • Able to remain calm under pressure
  • Flexible/adaptable approach

This is on a casual contract basis, working hours will fluctuate due to seasonal demands and work maybe outside of the normal working day including weekends. So, if this is something you are looking then please get in touch.


Seasonal Despatch Assistant, Manton

We are currently recruiting to this key role at our distribution centre in Manton, Rutland where we offer our customers a first class service in the build, repair and despatch of bikes and accessories. You will need to be a strong team player with a flexible approach to providing assistance, primarily to our despatch and packing team.

Key Skills:

  • Methodical
  • Attention to Detail
  • Good Communication Skills
  • Have the ability to work at pace with high accuracy
  • IT Skills

Qualities we are looking for:

  • Effective team worker
  • Motivated, Enthusiastic & outgoing
  • Able to remain calm under pressure
  • Flexible working approach
  • Punctual

Whilst ideally you will have previous experience in a similar role with POS experience, full training will be given in a forward looking and expanding Company, where delivering excellent service and quality cycling products with passion have been the cornerstones of our success so far.

This is on a casual contract basis, working hours will fluctuate due to seasonal demands and work maybe outside of the normal working day including weekends. We are looking for the successful applicant to start as soon as possible.


Warehouse Assistant, Manton

Rutland Cycling is currently recruiting for a Warehouse Assistant at our distribution centre in Manton, Rutland where we offer our customers a first class service in the build, repair and despatch of bikes and accessories.

Rutland Cycling is one of the UK's leading independent cycle retailers. We are much more than your average retailer, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day.

Working as part of a small team, you will need to be a strong team player with a flexible approach to providing assistance, primarily to our despatch and packing team. Previous experience in a busy warehouse environment is essential coupled with the ability to multi-task with ‘can do’ approach when responding to the needs of both internal and external customers.

Key Skills

  • Methodical
  • Attention to detail
  • Good oral and written communication
  • Have the ability to work at pace with high accuracy
  • IT Literate
  • POS Experience

Qualities

  • Effective team worker
  • Highly motivated, enthusiastic & outgoing
  • Able to remain calm under pressure in a fast-paced environment
  • Flexible working approach
  • Punctual

So if this sounds like something you are looking for then please apply now.


Bike Fitter/ Sales Advisor, Whitwell

Do you have a passion for bikes & retail? Would you like to work for an award-winning retailer? Then keep reading on, as here at Rutland Cycling we are currently on the lookout for a passionate individual with the right attitude to join our Whitwell store as a Bike Fitter/Sales Advisor.

Rutland Cycling is one of the UK's leading independent cycle retailers. We are much more than your average bike retailer, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day of the week.

The role will be a blend of working on the sales floor advising customers and helping them with their bike and other purchases. As a bike fitter you will provide a professional and personal experience to ensure our customers enjoy their ride!

We are looking for someone who has experience with Retul systems, or similar and ideally Retul / Specialized certified. You will share our passion for all things bike related, be a strong team player with excellent communication skills.

In return, as well as a competitive salary and bonus, our benefits package includes 28 days holiday (inclusive of Bank Holidays), pension scheme, generous discounts on all our products and much more.

So, if all the above is what you are looking for in your next role and its time for you to move up a gear then apply now for this exciting opportunity!

Find your nearest Rutland Cycling store