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Careers at Rutland Cycling

Words by Aaron Scott

on 11/12/2020 11:48:00

Careers at Rutland Cycling

Rutland Cycling is one of the UK's leading independent cycle retailers. We're much more than your average bike shop, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day of the week.

We currently operate a number of stores in the heart of England: two at Rutland Water (Whitwell and Giant Rutland at Normanton), one at Grafham Water, one at Peterborough, five stores in Cambridge, one at Pitsford Water in Northamptonshire, our Specialized Concept Store in Nottingham, a Giant brand store in Newport Pagnell, and two flagship, industry-leading stores in Leicester and Milton Keynes - the largest bike shop in the UK. We also operate a thriving e-commerce business. Our head office is based in Leicestershire, and our warehouse and distribution centre is based in Manton, Rutland.

What's good about working for us…

We are keen to reward our staff for the passion and enthusiasm they put into what they do.

  • We offer 28 days holiday (inclusive of Bank Holidays)
  • We offer a Long service holiday initiative
  • We offer a contributory pension scheme
  • We offer a ride to work scheme
  • We offer childcare vouchers
  • We offer generous discounts on all our products, as well as free bike hire at our destination stores such as Rutland Water and Grafham water
  • Quarterly financial awards recognising those staff who have shown outstanding performance in relation to our GREAT customer service standards.

How we will support you

Our Stores based and Head Office staff are supported by:

  • Half yearly appraisals and a personal development plan review
  • Development days
  • Bespoke training for specialist roles
  • Opportunities to get involved in business-wide projects
  • Opportunities for promotion in an expanding company that was recently named as the Best Omnichannel Retailer 2020 at the BikeBiz Awards.

See what it's like working at Rutland Cycling:

From the perspective of a Bike fitter:

From the perspective of a Mechanic:

Our developmental goal

People are at the heart of our business, so we want to give them the best development opportunities in the UK cycling industry. We provide specialist Cytech training for our Workshop teams, in-depth product knowledge courses for our Sales staff as well as enhancing our Manager’s leadership skills through our Coaching & Leadership programme.

Find out more about Rutland Cycling >

Current Vacancies

We are currently recruiting to a number of positions across our store and Head Office teams:

Send us your CV

If you feel you have the skills and attitude to further improve our award-winning team, please send us your CV:

Please find our job applicant privacy policy here.


Team Leader Digital Sales, Burrough Court

We are currently on the lookout for a Digital Sales Team Leader to lead our sales team to deliver on their KPI’s from the ground up, as well as working to key individual sales targets.

Our digital sales function is expanding and reflects the growing demand for the full range of our cycling related products both online and in-store, as we continue our growth. To fulfil this challenging role, we are looking for an efficient, organised and target driven person who is highly self-motivated, and able to coach, develop and lead a team to deliver on their KPI’s.

What you'll be doing:

  • Deliver on individual sales targets through inbound & outbound calls and our live chat function.
  • Coach and develop the sales team to deliver on their collective targets.
  • Proactive management of current leads, creation of new leads and conversion.
  • Generate sales growth and increase customer loyalty.
  • Deliver on both individual and team KPI’s and report to the DSM on performance.

Who we are looking for:

  • A proven track record in sales.
  • A good motivator with experience in coaching and leading a team.
  • Strong interpersonal skills
  • The ability to deal with a range of potential customers and colleagues across the business.
  • Have experience of a target driven environment.
  • Deliver fantastic customer service.
  • A team player with plenty of drive and energy to help us to continue to grow our business.

More about this job:

  • Reporting to: Digital Sales Manager. The role will work to SMART targets and key performance indicators and will receive regular feedback and appraisals.
  • Responsible for: Day to day oversight of the Digital Sales team.
  • Hours: Standard working hours are 5x days per week on a shift basis covering 8.30 am to 19:00 (weekend working is a part of this role)

So if you have excellent communication skills, self-motivated but also a great team player we want to hear from you today!

Find your nearest Rutland Cycling store