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Our Customer Rewards scheme allows you to earn points every time you shop with us. The points you earn can be used to spend on products both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings.

Signing up to the Customer Rewards scheme is free, and the points you earn can be used both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings. Rewards Points are valid for 12 months from purchase date.

Any bike purchased using 0% finance and/or Cyclescheme (or other employee salary-sacrifice scheme) is excluded from this offer.

Read more about Rutland Rewards

30 Day Test Ride

All the convenience of buying online, without the risk
When you buy a new bike at full RRP from, you can now benefit from the added reassurance of our Rutland 30-day test ride. Once your new bike arrives, you can ride it as your own for 30 days, and we're confident you'll love it! However, if it's not right for you, we'll exchange it for another model. (There's a nominal charge of £10 for us to collect your bike - just make sure you keep the box your bike arrived in.)

On which bikes is the 30-day test ride available?
The Rutland 30-day test ride is available on all full price, non-discounted bikes available for home delivery on It is not available on discounted or special offer bikes, click and collect bikes, bikes bought on finance, bikes bought through Cyclescheme, or bikes bought in store. This offer is only available on bikes delivered to mainland UK addresses.

How does the test ride work?
Your 30-day test ride starts from the date your bike is delivered. You must notify us by email within 30 calendar days of delivery that you intend to return the bike within this scheme. This offer applies to all bikes purchased on or after 14th August 2014. To ensure you remain eligible, we would ask that you adopt a 'fair usage' attitude during the test ride period, and make sure there is no damage to the bike outside of the minimal wear you would expect from a bike ridden for 30 days or a few rides. Please note that any damage to the bike, including damage from incorrect assembly, will invalidate the test ride.

How many times can I use the 30-day test ride?
We will allow up to two exchanges within this scheme.

Full T's & C's

1 Hour Delivery Slots

Choose our Interlink Predict Priority service and avoid the hassle of waiting around all day for your delivery. Interlink will notify you of your one-hour delivery window by SMS and email, and you can track the progress of your delivery on a real-time map, all the way down to a final 15-minute time slot.

Furthermore, if you find yourself busy on the day of delivery, Interlink will off you rescheduling options, both the night before and on the day, so you can select an alternative delivery date, deliver to a nominated neighbour, leave the parcel in a safe place, collect your parcel from your local Interlink depot, or upgrade to delivery before 1200.

This service is available on most items, but does exclude bikes. If you require a 1 hour delivery slot for your bike delivery then please call our customer service team who can book this service for you over the phone.

Interlink Predict Priority is a premium delivery option. Additional charges apply.

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Price Match Promise

Price is important to everyone these days, so we regularly price check our competitors to make sure we have the best offers for you — but if you see the same product cheaper from one of our listed competitors, then get in touch and we'll do our very best to match the price.

Please note that we can only price match identical items (including size and colour), which are in stock and available for immediate delivery. Comparison price includes all delivery charges.

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Free Click & Collect

Our Click & Collect service offers all the benefits of shopping online, combined with an award-winning retail experience in one of our stores.

Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you - our stores are open 7 days a week. Best of all, the service is completely free.

Don't live near our stores? Use our Collect+ service to collect your package from one of the (many) locations near you.

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How to stop your bike being stolen - our helpful guide to bike locks and cycle storage

   Words by Aaron Scott

   on 29/08/2013 18:39:00

Locking good: the Kryptonite Keeper Value armoured key cable lock

Looking for top tips to protect your bike from thieves? In 2011 more cycling equipment was sold worldwide than for any other sport, and as bikes become objects of desire for increasing numbers of people, so thieves will go to greater lengths to lay their paws on your carbon fibre loveliness. With this in mind, here's our guide to keeping your two wheels in your possession.

When not out riding

Store in your house

Breaking into your house is a big mental step for a bike thief to take. A thief is much more in his comfort zone lifting your bike from the garden or shed than running the risk of waking up the house occupants.

Store in the shed
The Kryptonite New York "Fahgettaboudit" (geddit?) mini D Lock

No room in the house? The house mates/partner object to having a bike in the hallway or you object to it being used as a makeshift clothes horse? Then the shed or garage it is. At least you can make sure there is a secure lock on the door and that your bike is locked. Actually, don’t just use a lock, use a chain and lock. And don't just pass a chain through the wheels so it can't be rolled anywhere. Chain it to something heavy – or even better, an anchor in the floor. If your bike is expensive, consider having the shed or garage alarmed. A low-powered radio left at low volume is great. Hearing a voice in the dark when they are expecting it to be quiet will unnerve intruders. Bike thieves also fear an Archers omnibus.

No shed?

If you absolutely have to store your bike in the garden, once again chain your bike to something that can't be moved. Cover your bike with a waterproof rain cover to prevent water getting to the bike and over that throw an old sheet or cargo net with branches to avoid catching a thief's eye. How easy is it to get into your garden? Are fences easily climbed? Fit loose trellis to the tops of any fences. They will feel unstable when grabbed to be climbed. Thread thorny brambles through them to further deter thieves.

Out and about

  • Never let your bike out of your sight. If you're out for a ride with a friend and you pass the sweetshop - if you’re going in, one of you needs to watch the bikes. If you're on your own, take your bike into the shop with you.
  • Use two good locks to secure your bike and beat the thief. Image courtesy of London Cycling Campaign.

    Lock it. Properly. If you’re riding into town to do your shopping or you absolutely have to leave your bike while you’re out and about, then it goes without saying that you need to lock it to something.

    First, look for a place where there are plenty of people around (thieves don't like an audience).

    This mid-range Kryptonite D Lock with 4-foot cable included is great value at £26.99 (RRP £40)

    Second, when you lock up your bike use two good locks - ideally of different types, so a thief can't use the same tools to break both locks.

    Pass your main lock through at least the front wheel (ideally both wheels), the chain, the frame and the fork if able. Then attach a smaller cable through the front and rear mechs (and rear wheel if it's not already covered), and lock this onto the main lock.

    Make sure you've attached at least one of your locks to a railing, lamppost, cycle stand or similar. Too many cyclists have locked their seat post nice and tight to a railing only to return to find just that: a lonely seat post. Don't let this be you!

    See this 5-min video by London Cycling Campaign for more tips on how (and how not) to lock your bike.

  • Get another bike. Sometimes it’s worth riding a cheaper basic bike that you can lock up so that whilst it may get stolen at least it isn't your pride and joy that's being sold in a pub garden.

Bike Locks

Bike locks come in a range of guises. Here are the main types:

  • Cable lock. These locks consist of a length of woven steel cable, usually with a plastic outer sleeve. They thread through the bike
    The Abus 1650 combination cable lock

    frame and are either locked with a padlock, combination lock or a lock connected to the end of the cable. They are easily cut through.

  • ‘D’ Lock. This is a piece of curved rigid metal in the shape of a D, that clips and locks at both ends into a locking section. A ‘D’ lock is harder to cut through than a cable lock and tends to be opened using leverage.
    Abus Steel O Chain lock
  • Armoured cable lock. This is similar to a cable lock, but with the added protection of steel rings covering the cable. This makes the cable extremely difficult to cut and means that if the cable is broken, it will most likely be broken at the lock.
  • Chain lock. These locks are made from very strong square link chain. The diameter of these links can be up to 15mm, which makes cutting through them a very arduous task. These are the most expensive locks and will come with a very high anti-theft rating (see below).
    The Kryptonite Stronghold ground anchor
  • Ground Anchor. This piece of equipment is designed to be fixed into the floor of a garage, giving an anchor point for a bike to be chained to. While the ground anchor itself is extremely strong, the security of your bike still depends on the durability of the lock holding it to the anchor.

Sold Secure

We've all seen locks tested on consumer programmes. A £200 lock is set upon by a man with a hairpin or bolt cutters, who breaks it within fifteen seconds. The sad fact is that whilst lock technology moves fast and is always improving, the thieves are never far behind and locks can only hold up for so long at the hands of a determined criminal. If you've been savvy enough to insure your bike or you want it covered on your home insurance then there is something you should look for in a lock. A Sold secure rating. Sold secure is a test house owned and administered by the Master Locksmith Association, which tests locks and awards them a bronze, silver or gold rating, depending on how long they took to break and the tools required. While this is not a guarantee that a lock cannot be broken, you may find that your insurance policy will be invalid without a Sold Secure rated lock – check your individual policy terms to be sure.

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