The Rutland Difference Rutland Rewards 30 Day Test Ride 1 Hour Delivery Slot Price Match Promise Free Click & Collect

Earn Rewards Points

Our Customer Rewards scheme allows you to earn points every time you shop with us. The points you earn can be used to spend on products both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings.

Signing up to the Customer Rewards scheme is free, and the points you earn can be used both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings. Rewards Points are valid for 12 months from purchase date.

Any bike purchased using 0% finance and/or Cyclescheme (or other employee salary-sacrifice scheme) is excluded from this offer.

Read more about Rutland Rewards

30 Day Test Ride

All the convenience of buying online, without the risk
When you buy a new bike at full RRP from, you can now benefit from the added reassurance of our Rutland 30-day test ride. Once your new bike arrives, you can ride it as your own for 30 days, and we're confident you'll love it! However, if it's not right for you, we'll exchange it for another model. (There's a nominal charge of £10 for us to collect your bike - just make sure you keep the box your bike arrived in.)

On which bikes is the 30-day test ride available?
The Rutland 30-day test ride is available on all full price, non-discounted bikes available for home delivery on It is not available on discounted or special offer bikes, click and collect bikes, bikes bought on finance, bikes bought through Cyclescheme, or bikes bought in store. This offer is only available on bikes delivered to mainland UK addresses.

How does the test ride work?
Your 30-day test ride starts from the date your bike is delivered. You must notify us by email within 30 calendar days of delivery that you intend to return the bike within this scheme. This offer applies to all bikes purchased on or after 14th August 2014. To ensure you remain eligible, we would ask that you adopt a 'fair usage' attitude during the test ride period, and make sure there is no damage to the bike outside of the minimal wear you would expect from a bike ridden for 30 days or a few rides. Please note that any damage to the bike, including damage from incorrect assembly, will invalidate the test ride.

How many times can I use the 30-day test ride?
We will allow up to two exchanges within this scheme.

Full T's & C's

1 Hour Delivery Slots

Choose our Interlink Predict Priority service and avoid the hassle of waiting around all day for your delivery. Interlink will notify you of your one-hour delivery window by SMS and email, and you can track the progress of your delivery on a real-time map, all the way down to a final 15-minute time slot.

Furthermore, if you find yourself busy on the day of delivery, Interlink will off you rescheduling options, both the night before and on the day, so you can select an alternative delivery date, deliver to a nominated neighbour, leave the parcel in a safe place, collect your parcel from your local Interlink depot, or upgrade to delivery before 1200.

This service is available on most items, but does exclude bikes. If you require a 1 hour delivery slot for your bike delivery then please call our customer service team who can book this service for you over the phone.

Interlink Predict Priority is a premium delivery option. Additional charges apply.

Delivery Information

Price Match Promise

Price is important to everyone these days, so we regularly price check our competitors to make sure we have the best offers for you — but if you see the same product cheaper from one of our listed competitors, then get in touch and we'll do our very best to match the price.

Please note that we can only price match identical items (including size and colour), which are in stock and available for immediate delivery. Comparison price includes all delivery charges.

Ask us to Price Match

Free Click & Collect

Our Click & Collect service offers all the benefits of shopping online, combined with an award-winning retail experience in one of our stores.

Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you - our stores are open 7 days a week. Best of all, the service is completely free.

Don't live near our stores? Use our Collect+ service to collect your package from one of the (many) locations near you.

Find out more

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The Our Stores Page

   Words by admin

   on 12/05/2014 15:56:00

Email us
Email is the quickest and most accurate way for us to respond to your query. Our dedicated customer service team aim to respond to all emails within one working day.

Write to us at:
Rutland Cycling,
Unit 3,
Manton Engineering,
Wing Road,
LE15 8SZ

Call us:

Internet orders & customer service Open Mon-Fri 08:45-17:30. 01572 332 032
Whitwell shop Sales, cycle hire, workshop & test rides
Open 7 days a week: Mon-Fri 09:00-18:00. Sat & Sun 09:00-18:30
01780 460 705
Giant-Normanton shop Sales, cycle hire, workshop & test rides
Open 7 days a week: Mon-Fri 09:00-18:00. Sat & Sun 09:00-18:30
01780 720 888
Grafham shop Sales, cycle hire, workshop & test rides
Open 7 days a week: Mon-Fri 09:00-18:00. Sat & Sun 09:00-18:30
01480 812 500
Fineshade shop Sales, cycle hire, workshop & test rides
Open 7 days a week: Mon-Fri 09:00-18:00. Sat & Sun 09:00-18:30
01780 440 899
RockBlok @ Whitwell Call ahead for opening times 01780 460 060

Visit us

  • WHITWELL Whitwell Store

    Our flagship store and Britain's biggest bike shop, located on the North Shore of Rutland Water ...Go!

  • NORMANTON Normanton Store

    The world's largest Giant Bikes concept store, located on the South Shore of Rutland Water...Go!

  • GRAFHAM Grafham Store

    Just an hour's drive from North London, enjoy dreamy cycling through a wildlife-rich nature reserve, and browse a huge range of the latest bikes and gear in our spacious shop...Go!

  • FINESHADE Fineshade Store

    Our new Forestry Commission Trail Centre is buzzing with activity, with routes for all ages and abilities, from beginners to hardened singletrack riders, and our shop stocks the best brands for bikes, clothing, parts and accessories....Go!

  • ROCKBLOK Rockblok At Whitwell

    Thrilling High Ropes, Climbing, Abseiling and Trampolining, all in one welcoming outdoor activity centre on the North Shore of Rutland Water at Whitwell...Go!


We've been voted Best UK Independent Bike Retailer two years in a row. Read on to find out why...

We love cycling...

...and we'd love to share our passion and knowledge with you! We've been helping people discover their pedal power for over 30 years, and we have some of the UK's best cycling venues - including Britain's biggest bike shop and the world's largest Giant concept store.

Top brands, best prices

Our shops stock all the top brands, including a number of exclusive ranges, and our solid relationships with suppliers ensure that we stock a wide range of products at very competitive prices. Our product team is renowned for negotiating a good deal, so you will often find special offer products in our shops at incredibly low prices.

Try before you buy

Can't decide between a hardtail or full-sus mountain bike? Like to try out a full-carbon road bike? Fancy putting a 29er through its paces? Come and test ride up to five bikes along miles of dedicated traffic-free routes, with one-on-one advice from our in-store experts. Hire bikes, and your family and friends can come along too (but will they keep up with you...?)

Novice or expert: we're here to help

Tarmac addict, downhill thrill-seeker, urban commuter, weekend free-wheeler...whatever kind of pedalling you're into (or even if you don't know where to start) - we're here to help. We're all cyclists, we know our stuff, and we're happy to talk bikes all day!

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