Rutland Cycling Delivery Details

Our Delivery Promises

✔ Free UK Mainland delivery on all orders over £20.

✔ We'll ship your items within 24 hours, unless otherwise stated in your basket

✔ We'll deliver 99% of orders within 2-10 days

Delivery Costs

Free UK Mainland Shipping

We've removed all the rules surrounding our shipping - simply spend £20 or more in a single order and we'll ship your items anywhere on the UK Mainland free of charge!

Non-Mainland UK Shipping

To offer you the most competitive prices we unfortunately have to charge a surcharge for orders leaving the UK Mainland - this includes Northern Ireland, Scottish Islands, Isle Of Man and the Channel Islands. We promise only to charge the additional postage costs and not a penny more - your total postage will be calculated for you at the checkout.

Next Day Delivery

We offer next working day delivery on all In Stock items, an additional postage cost will be added to your order for this service. Simply order your items before 2:00pm UK time and we'll guarantee next working delivery. Items with a dispatch delay can still be sent using next day delivery but this will be from date of dispatch only.

Saturday Delivery

We offer a guaranteed Saturday Delivery service, an additional postage cost will be added to your order for this service. Saturday delivery will be on the closest Saturday from day of dispatch.

Delivery Time Scale

We understand that getting your items quickly is important to you, our team will make every effort to process your order quickly. The majority of our orders are with you within 2-10 days.

Delivery Delays

Some items will require additional time to dispatch from the date of your order, all these items will display a message on checkout informing you of when your item is expected to be dispatched. All our premium bikes require additional time for our Cytech Technicians to make your bike ready to ride.

Order Tracking

All our premium items (£60+) will be sent with additional order tracking - you will be sent an email from our carrier with details on how to track your order when it has been dispatched. All our tracked items will require a signature on delivery.

Delivery Methods

We use several carriers for UK and International orders, the carrier used will depend on the size and/or weight of your order, the value or your location.

Small, Low Value Packages

Smaller, lighter and low value goods will be sent via Royal Mail. No signature will be required on delivery.

Larger, High Value Packages

Large or high value goods will be sent by one of trusted carriers. These include Parcelforce, TNT and DHL. A signature will be required on delivery.

How We Pack Your Order

Premium Bikes

Our Cytech-qualified technicians will build and test your bike before carefully packing it in an oversized box. Simply add the pedals, tighten the handlebars and your new bike is ready to ride - straight from the box.

Non-Premium Bikes

Your bike will arrive in its box, part-assembled from the factory. We recommend that your bike is built using a qualified bike technician to assemble your bike. We offer a Bike Pre Delivery Inspection (PDI) option on our website, simply add this to your basket in addition to your bike and it will arrive ready to ride.

Parts, Accessories and Clothing

All our small goods will be securely packaged in mail bags. All delicate items will be adequately protected with bubble wrap to prevent damage during transit. If you order more than one item we will try to ship these in one package.

Missed Delivery

Don't worry if your not home when your order arrives, our couriers will leave a calling card with information on how to collect or rearrange a delivery. You will never been charged for this redelivery.

Delivery Problems

Order Not Arrived

Firstly, please check to see if you have received an email from us, telling you your order has been sent

If you haven’t received any emails confirming your order, then email us or give us a call on 01572 332 032 and one of our customers service team will be able to help.

Items Sent Via Royal Mail

This applies to smaller, low value packages under £60. Royal Mail require us to wait 2 weeks before we can register an item as lost. If your package goes missing and would like us to send a replacement within this 2-week period we will need to charge you for your item(s) again to prevent fraud. We will refund you for all lost items when subsequently declared as lost by Royal Mail.

Items Sent Via Parcelforce, TNT or DHL

This applies to all bikes, high value items or bulky packages. Check if you have received a tracking email from the courier, follow the instruction to trace your package online. If you are unable to trace your package, then we'll do our best to help - just email us or give us a call on 01572 332 032.

Please note: if you have instructed the courier to leave your package on your doorstep or in another insecure place, we cannot claim for missing items or damage to your package. We therefore strongly recommend that you ask the courier to leave your package with a trusted neighbour, or collect it from a local delivery depot.

Damaged Order/Packaging

If your items are damaged in transit, please contact us as soon as you have received them.

We do our very best to ensure your items arrive in good condition. In the rare event of a problem with your delivery, please either reject the delivery or sign for the item as "damaged" or "unchecked" if you do not have the opportunity to inspect the delivery. You must inform us via email of any such problems within 7 working days.

If you return your item due to it being faulty or damaged, we'll refund postage costs up to a maximum of £25. However, we can usually have items collected at a much better rate, so call us or email us first.

Please note: if you have instructed the courier to leave your package on your doorstep or in another insecure place, we cannot claim for missing items or damage to your package. We therefore strongly recommend that you ask the courier to leave your package with a trusted neighbour, or collect it from a local delivery depot.

International Delivery

Delivery Delays

Most European countries can expect to take delivery within 7 to 15 days. For countries outside the E.U orders may take up to 15 days. All international orders will require a signature.

Additional Charges

For all international orders we reserve the right to change the postage charge if additional charges are imposed on us by the carrier. If this happens we will contact you via email before processing your order.

Items Unavailable For International Delivery

Due to shipping regulations we are unable to ship liquids and pressurised items outside of the UK

VAT And Customs

All goods shipped within the E.U have no import/export duties and will have the relevant VAT included. Shipments outside the E.U are sold exclusive of VAT and your package may be subject to import duties and taxes. You are responsible for paying any additional charges for custom clearances. We are unable to reimburse any costs incurred, regardless of circumstances.