
When placing your order you will be able to choose DPD Pickup as a delivery option before you get to the Payment page of checkout.
Ordering
Unfortunately some items can't be sent to a DPD Pickup collection point. This is probably because the item you wish to purchase is either too large or too heavy for this delivery method.
DPD Pickup has thousands of stores throughout the UK and Northern Ireland. These could be your local convenience stores, newsagents, petrol stations and other local businesses. Unfortunately there are no collection points in the Channel Islands or at BFPO locations at the moment.
During checkout, when you select DPD Pickup as your delivery method, you will also be able to select your nearest collection point. Alternatively the DPD Pickup website offers a postcode or location search. Opening times will be displayed as you make your selection.
Collection
Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen collection point. You will receive confirmation from DPD Pickup via email and or SMS once your parcel is available for collection. This will include your unique collection code. Your item(s) will normally arrive at the collection point by 12 midday, following the despatch of your order. Parcels are delivered to DPD Pickup collection points Monday to Saturday. A specific time for arrival cannot be given.
Please take your DPD Pickup collection code and proof of ID with you when you go to the collection point to collect your parcel.
- Driving licence
- Utility bill
- Mobile phone bill
- Wage slip
- Bank statement
- Cheque guarantee/credit/debit card
- Bank/building society book
- Passport
- Cheque book
If you have lost the collection code sent to you by DPD Pickup via email or SMS then please contact us to arrange for a new collection code to be issued, as you cannot collect your parcel without it.
Your parcel will be held at by DPD Pickup at their pick up point for 10 days before being returned to us. If your parcel is not collected, it will be returned to us and processed as a return and a refund will be issued. You may still be charged for the DPD Pickup delivery cost.
If any issues arise
If you haven't received an email or SMS from DPD Pickup with your collection code and the parcel's estimated date of arrival has passed, then please contact us as our Customer Service team will be able to help you.
If your parcel isn't available at your DPD Pickup point when you go in to collect it, please contact us and we will look into it.
DPD Pickup provides a tracking service which allows you to see where you parcel is. DPD Pickup will also provide SMS updates if a mobile number has been provided.
Returns
If you wish to cancel your order but it has already been processed, then please do not collect the parcel from the DPD Pickup collection point. Any uncollected orders will be returned to us and a refund will be issued. You may still be charged for the DPD Pickup delivery cost.
If, when you pick up your parcel, you decide that you don't want all or part of the order, or an incorrect item has been sent, please follow our normal returns process