30 Day Test Ride
Our 30 Day Test Rides
All the convenience of buying online, without the risk
When you buy a new bike at full RRP from rutlandcycling.com, you can now benefit from the added reassurance of our Rutland 30-day test ride. Once your new bike arrives, you can ride it as your own for 30 days, and we're confident you'll love it! However, if it's not right for you, we'll exchange it for another model. (There's a charge of £60 for us to collect your bike - just make sure you keep the box your bike arrived in.)
On which bikes is the 30-day test ride available?
The Rutland 30-day test ride is available on all full price, non-discounted bikes available for home delivery on rutlandcycling.com. It is not available on discounted or special offer bikes, click and collect bikes, bikes bought on finance, bikes bought through Cyclescheme, or bikes bought in store. This offer is only available on bikes delivered to mainland UK addresses.
How does the test ride work?
Your 30-day test ride starts from the date your bike is delivered. You must notify us by email within 30 calendar days of delivery that you intend to return the bike within this scheme. To ensure you remain eligible, we would ask that you adopt a 'fair usage' attitude during the test ride period, and make sure there is no damage to the bike outside of the minimal wear you would expect from a bike ridden for 30 days or a few rides. Please note that any damage to the bike, including damage from incorrect assembly, will invalidate the test ride. For a guide on how to assemble your bike correctly, please see here.
How many times can I use the 30-day test ride?
We will allow up to two exchanges within this scheme.
Frequently Asked Questions
How do I return my bike for an exchange?
Just call us on 0330 555 0080 or email us within 30 days of receiving your bike. We will then arrange for the bike to be collected, for a charge of £60. You must use the original box your bike arrived in, and the bike should be part disassembled and packaged safely, in the same way that it arrived. If you no longer have the box, we can provide a replacement box at a cost of £25.
Once we've received your bike and checked it over, we'll get your replacement bike sent out to you free of charge.
Please note that we are unable to process test ride exchanges in our stores.
Do I need to clean the bike before I return it?
For health and safety reasons, we ask that you please clean your bike before sending it back to us. Bikes returned dirty will incur a £30 surcharge.
What happens if the bike I'd like to exchange for costs more, or less, than my original bike, or if I'm not sure which model I need?
If the new exchange bike costs more than your original bike, you simply pay the difference upon placing your new order. If it costs less, then we will issue you with Rutland Cycling vouchers to the value of the difference. These vouchers can be redeemed online or in store. If you're not sure which bike to choose, just call our customer service team on 0330 555 0080 and we can help advise you on a replacement model.
What about the other items I purchased with my bike?
Parts, accessories or clothing purchased/supplied with or fitted to your bike are not eligible for the 30-day test ride. You can still return these items within 30 days if they are unused, in accordance with our standard returns policy.
I bought my bike with finance. Am I eligible for the 30-day test ride?
We're sorry, but bikes bought on finance are not eligible for our 30-day test ride.
I bought my bike in a sale. Am I eligible?
Unfortunately, if your bike was purchased at a discount, it is not eligible for the 30-day test ride. This does not affect your statutory rights.
I bought my bike in one of your stores. Am I eligible?
Customers who buy a bike in store are able to take advantage of the opportunity to 'try before you buy', test riding as many models as necessary before making a choice. This offer is extended exclusively to our online customers, who are unable to test a bike before purchase.
I bought my bike with Cyclescheme (cycle to work). Am I eligible?
We're sorry, but bikes purchased through Cyclescheme are not eligible for our 30-day test ride.