The Rutland Difference Free Delivery over £10 Easy Returns 30-Day Test Ride 0% Finance

Free, tracked UK delivery on orders over £10

We offer free, tracked UK delivery on orders over £10, with delivery starting from £1.99 for orders below this value. We also have a selection of premium shipping options available including timed slots, Saturday delivery and Collect+

All of our bicycles are fully built by our experienced and certified mechanics prior to delivery; all you will need to do is turn the handlebars and fit some pedals.

Bicycles are shipped from a different warehouse to other items and so may arrive in advance of any other items you have ordered.

View all Delivery Options

90-Day UK Returns for all items

We want you to be 100% satisfied with your shopping experience at Rutland Cycling, so we offer a 90-day exchange or refund on any unused item (within the UK).

We've chosen to offer products at the very lowest prices, rather than provide a free returns service. If you do need to return an item, we provide printable postage labels and collection services at a small cost for all items - including bicycles.

See our full Returns policy.

30 Day Test Ride

All the convenience of buying online, without the risk
When you buy a new bike at full RRP from rutlandcycling.com, you can now benefit from the added reassurance of our Rutland 30-day test ride. Once your new bike arrives, you can ride it as your own for 30 days, and we're confident you'll love it! However, if it's not right for you, we'll exchange it for another model. (There's a nominal charge of £10 for us to collect your bike - just make sure you keep the box your bike arrived in.)

On which bikes is the 30-day test ride available?
The Rutland 30-day test ride is available on all full price, non-discounted bikes available for home delivery on rutlandcycling.com. It is not available on discounted or special offer bikes, click and collect bikes, bikes bought on finance, bikes bought through Cyclescheme, or bikes bought in store. This offer is only available on bikes delivered to mainland UK addresses.

How many times can I use the 30-day test ride?
We will allow up to two exchanges within this scheme.

Full T's & C's

Finance your purchase

Get a confidential decision online in seconds.

At Rutland Cycling, we offer Finance on orders over £250, with 0% finance up to 36 months available on selected bikes, including some sale bikes. Visit the product page to see which finance products are available.

You can apply for Finance online or in store. To apply online, add your selected items to your basket, then checkout as normal. Select Finance as your payment method, fill in the application form, then complete your order.

See our Finance page for more information.

SPEND AND SAVE

see your codes

'SAVE50' - £50 off £500

£500 min. spend. Excludes 2018 bikes, ex-hire, ex-demo and return bikes. See full T&Cs

SPEND AND SAVE

see your codes

Save up to £200 on top of sale prices — enter code in basket

'SAVE50' - £50 off £500
'SAVE100' - £100 off £1000
'SAVE200' - £200 off £2000

Expire 31/10/17 • excludes ex-hire/demo/return and all 2018 bikes

Black Friday

Shop now

30 Day E-Bike Satisfaction Guarantee Ride your new e-bike for 30 days & if you're not completely satisfied, we'll exchange it.

30 Day E-Bike Satisfaction Guarantee

When you buy a new electric bike from Rutland Cycling, in store and online, you can benefit from the added reassurance of our Rutland 30-Day E-Bike Satisfaction Guarantee. You can ride your new e-bike as your own for 30 days, and if it's not right for you, we'll exchange it for another model. (There's a nominal charge of £20 for us to collect your bike, if you've ordered online — just make sure you keep the box and all packaging that your bike arrived in.)

On which bikes is the guarantee available?

The Rutland 30-Day E-Bike Satisfaction Guarantee applies to all new electric bikes, bought in store and online. Ex-hire, ex-demo and return e-bikes are excluded from the guarantee. E-bikes bought on finance or via a Cycle to Work scheme are also excluded. If you are buying online, this guarantee is only available on e-bikes delivered to mainland UK addresses.

How does the guarantee work?

Your 30-day guarantee period starts from the date your new e-bike is collected or delivered. You must notify us by email within 30 calendar days of this date that you intend to return the bike within this scheme. To ensure you remain eligible, we ask that you adopt a 'fair usage' attitude during the guarantee period, and make sure there is no damage to the bike outside of the minimal wear you would expect from a bike ridden for 30 days or a few rides. Please note that any damage to the bike, including damage from incorrect assembly, will invalidate the test ride.

How many times can I use the 30-day E-Bike Satisfaction Guarantee?

We allow one exchange within this scheme, to a different model of e-bike.

Frequently Asked Questions

How do I return my e-bike for an exchange?

If you have bought your electric bike in store, please contact the store directly within 30 calendar days of collecting your bike, to arrange an exchange.

If you have purchased online, please email enquiries@rutlandcycling.com within 30 calendar days of receiving your e-bike. We will then contact you to discuss an exchange and arrange for the e-bike to be collected, for a nominal charge of £20. You must use the original box your bike arrived in, and the bike should be part disassembled and packaged safely, in the same way that it arrived. If you no longer have the box, we can provide a replacement box at a cost of £25.

Once we've received your bike and checked it over, we'll get your replacement e-bike sent out to you free of charge.

Do I need to clean the e-bike before I return it?

For health and safety reasons, we ask that you please clean your e-bike before sending it back to us. Bikes returned dirty will incur a £30 surcharge.

What happens if the e-bike I'd like to exchange for costs more, or less, than my original e-bike, or if I'm not sure which model I need?

If the new exchange bike costs more than your original bike, you simply pay the difference upon placing your new order. If it costs less, then we will issue you with Rutland Cycling vouchers to the value of the difference. These vouchers can be redeemed online or in store. If you're not sure which bike to choose, just call our customer service team on 0330 555 0080 and we can help advise you on a replacement model.

What about the other items I purchased with my e-bike?

Parts, accessories or clothing purchased/supplied with or fitted to your e-bike are not eligible for the 30-day satisfaction guarantee. You can still return these items within 90 days if they are unused, in accordance with our standard returns policy.

I bought my e-bike with finance. Am I eligible for the 30-day guarantee?

We're sorry, but bikes bought on finance are not eligible for our 30-day guarantee.

I bought my e-bike with Cycle to Work. Am I eligible?

We're sorry, but e-bikes purchased through a Cycle to Work (salary sacrifice) scheme, including the Green Commute Initiative, are not eligible for our 30-day guarantee.