How do I return my bike for an exchange?
Just call us on 01572 332 032 or email us within 30 days of receiving your bike. We will then arrange for the bike to be collected, for a nominal charge of £10. You must use the original box your bike arrived in, and the bike should be part disassembled and packaged safely, in the same way that it arrived. If you no longer have the box, we can provide a replacement box at a cost of £25.
Once we've received your bike and checked it over, we'll get your replacement bike sent out to you free of charge.
Please note that we are unable to process test ride exchanges in our stores.
Do I need to clean the bike before I return it?
For health and safety reasons, we ask that you please clean your bike before sending it back to us. Bikes returned dirty will incur a £30 surcharge.
What happens if the bike I'd like to exchange for costs more, or less, than my original bike, or if I'm not sure which model I need?
If the new exchange bike costs more than your original bike, you simply pay the difference upon placing your new order. If it costs less, then we will issue you with Rutland Cycling vouchers to the value of the difference. These vouchers can be redeemed online or in store. If you're not sure which bike to choose, just call our customer service team on 01572 332 032 and we can help advise you on a replacement model.
What about the other items I purchased with my bike?
Parts, accessories or clothing purchased/supplied with or fitted to your bike are not eligible for the 30-day test ride. You can still return these items within 30 days if they are unused, in accordance with our standard returns policy.
I bought my bike with finance. Am I eligible for the 30-day test ride?
We're sorry, but bikes bought on finance are not eligible for our 30-day test ride.
I bought my bike in a sale. Am I eligible?
Unfortunately, if your bike was purchased at a discount, it is not eligible for the 30-day test ride. This does not affect your statutory rights.
I bought my bike in one of your stores. Am I eligible?
Customers who buy a bike in store are able to take advantage of the opportunity to 'try before you buy', test riding as many models as necessary before making a choice. This offer is extended exclusively to our online customers, who are unable to test a bike before purchase.
I bought my bike with Cyclescheme (cycle to work). Am I eligible?
We're sorry, but bikes purchased through Cyclescheme are not eligible for our 30-day test ride.