The Rutland Difference Free Delivery over £10 Easy Returns 30-Day Test Ride 0% Finance

Free, tracked UK delivery on orders over £10

We offer free, tracked UK delivery on orders over £10, with delivery starting from £1.99 for orders below this value. We also have a selection of premium shipping options available including timed slots, Saturday delivery and Collect+

All of our bicycles are fully built by our experienced and certified mechanics prior to delivery; all you will need to do is turn the handlebars and fit some pedals.

Bicycles are shipped from a different warehouse to other items and so may arrive in advance of any other items you have ordered.

View all Delivery Options

90-Day UK Returns for all items

We want you to be 100% satisfied with your shopping experience at Rutland Cycling, so we offer a 90-day exchange or refund on any unused item (within the UK).

We've chosen to offer products at the very lowest prices, rather than provide a free returns service. If you do need to return an item, we provide printable postage labels and collection services at a small cost for all items - including bicycles.

See our full Returns policy.

30 Day Test Ride

All the convenience of buying online, without the risk
When you buy a new bike at full RRP from rutlandcycling.com, you can now benefit from the added reassurance of our Rutland 30-day test ride. Once your new bike arrives, you can ride it as your own for 30 days, and we're confident you'll love it! However, if it's not right for you, we'll exchange it for another model. (There's a nominal charge of £10 for us to collect your bike - just make sure you keep the box your bike arrived in.)

On which bikes is the 30-day test ride available?
The Rutland 30-day test ride is available on all full price, non-discounted bikes available for home delivery on rutlandcycling.com. It is not available on discounted or special offer bikes, click and collect bikes, bikes bought on finance, bikes bought through Cyclescheme, or bikes bought in store. This offer is only available on bikes delivered to mainland UK addresses.

How many times can I use the 30-day test ride?
We will allow up to two exchanges within this scheme.

Full T's & C's

Finance your purchase

Get a confidential decision online in seconds.

At Rutland Cycling, we offer Finance on orders over £250, with 0% finance up to 36 months available on selected bikes, including some sale bikes. Visit the product page to see which finance products are available.

You can apply for Finance online or in store. To apply online, add your selected items to your basket, then checkout as normal. Select Finance as your payment method, fill in the application form, then complete your order.

See our Finance page for more information.

SPEND AND SAVE

see your codes

Save up to £200 on top of sale prices — enter code in basket

'SAVE50' - £50 off £500
'SAVE100' - £100 off £1000
'SAVE200' - £200 off £2000

Expire 31/10/17 • excludes ex-hire/demo/return and all 2018 bikes

Summer Sale  •  Shop the sale

What does your question relate to?

I have a question about returning an item

Full information on our returns policy, how to return items and returns labels can be found on the below link: www.rutlandcycling.com/returns.aspx

I have a question regarding international delivery

We do deliver items - including bikes - to most countries. All prices and estimated delivery times can be found below: www.rutlandcycling.com/delivery.aspx

I have a question regarding Cycle To Work

We do work with all of the major Cycle To Work providers. Sale items are available on the scheme but a variable surcharge does apply. Please complete the form on the link below to receive a quote. www.rutlandcycling.com/content/cycle-to-work-at-rutland-cycling.aspx

I have a question regarding stock availability

Our website has a live stock feed from our warehouse, our stores and out supplies which is updated in real time. If an item shows in stock or out of stock then that is accurate. You can click 'check store availability' on the relevant product listing in order to view exactly which locations have that item available. If you wish to view the item in a different location then you will need to call that store directly.

I have a question regarding sizing

We are unable to provide comprehensive sizing advise over the phone or via email, however below you will find some very useful size guides for our bicycles, clothing and more: www.rutlandcycling.com/content/sizing-guide.aspx

I have a question regarding delivery times

Because our website pulls stock from a number of locations we would recommend adding an item to your basket in order to see the more relevant delivery estimates.

More Questions

How do I join your Rutland Rewards Club?
  • How do I join your Rutland Rewards Club?
    Question asked by Ben on 07/06/2017 14:43:36

    I'm a new customer

    Simply create a new customer account on our website through our Log-in page. We'll automatically enrol you in our Rutland Rewards Club and you'll get a confirmation email as soon as you have some Rewards. You'll earn cashback ("Rewards") on all products you buy from this point forward and can spend your Rewards straight away.

    I shop with you online

    Your Rutland Rewards Club account will activate the next time you make a purchase with us. You will receive a confirmation email to tell you how many points you have.

    I shop with you in-store

    If you've given us your details (including your email address) in store in the past, your Rutland Rewards Club account will already be active.

    To redeem your Rewards in store, just ask a member of our team as you make your purchase. They can also let you know your current Rewards balance.

    To redeem your Rewards online, you’ll need to:

    1. Create a new profile on our website, using the same email address you gave us in store
    2. Click on the Link Accounts button [see screenshot below]
    3. Look out for your Rutland Rewards Club confirmation email, and follow the link to access your Rewards Club account, view and redeem Rewards

    You can now earn and spend your Rutland Rewards online and in store.

  • I have a tracking email but the link doesn’t work, where is my item?
  • I have a tracking email but the link doesn’t work, where is my item?
    Question asked by Rutland Cycling on 13/01/2015 16:53:38
    When an item is shipped, it is often the case that tracking will not show up until the courier scans the item into their depot. We would recommend waiting until the evening and checking the link again as it may take a few hours to show as live. If you have selected an economy delivery service then unfortunately tracking will not be available, however you may still get sent a link.
  • I need technical advice regarding a product.
  • I need technical advice regarding a product.
    Question asked by Rutland Cycling on 13/01/2015 16:51:10
    Please refer to our helpful buying guides for a variety of useful information on all things bike related. If you’re still stuck though, you can always call our knowledgeable customer service team on 0330 555 0080 or email them at enquiries@rutlandcycling.com.
  • I have a question about an event, who should I contact?
  • I have a question about an event, who should I contact?
    Question asked by Rutland Cycling on 13/01/2015 16:51:04
    The best place to look would be the relevant event on our Rutland Cycling Facebook page. Alternatively you could call the relevant store, if the event is specific to a location, however if you’re still stuck then you can ring our helpful customer service team on 0330 555 0080 who should be able to point you in the right direction.
  • How can I place an order?
  • How can I place an order?
    Question asked by Rutland Cycling on 13/01/2015 16:50:59
    We have developed a highly intuitive website which will allow you place an order, select postage options, view delivery estimates and track your order from start to finish. However if you prefer to talk to someone then you can call our friendly customer service team on 0330 555 0080 and place your order over the phone. We also have a selection of large, industry leading shops based in and around the Midlands, so if you’re local you could always pay us a visit – we’d love to see you!
  • Do you offer discount, or price match?
  • Do you offer discount, or price match?
    Question asked by Rutland Cycling on 13/01/2015 16:50:52
    Unfortunately we don’t offer any discount outside of our price match policy (http://www.rutlandcycling.com/content/price-match.aspx). We do however offer money back on every purchase in the form of Rewards Points which you can use next time you shop. We also offer 1 hour delivery slots, 30-day test rides, 90-day returns and more.
  • What size do I need? (bikes, clothing, helmets etc)
  • What size do I need? (bikes, clothing, helmets etc)
    Question asked by Rutland Cycling on 13/01/2015 16:50:43
    Please refer to our detailed size guide page http://www.rutlandcycling.com/content/sizing-guide.aspx
  • How will my bike arrive?
  • How will my bike arrive?
    Question asked by Rutland Cycling on 13/01/2015 16:50:36
    Please refer to individual listings, as some bikes are sent boxed and un-built, while some are shipped fully built. We do offer a PDI option for un-built bikes, in order to get this service you will simply need to add the PDI item to your basket, along with your bike. When a bike is given a PDI, it will be fully built and set up; you will just need to tighten the handlebars and fit the pedals when it arrives.
  • I have some Reward Points from a previous purchase, how can I use them?
  • I have some Reward Points from a previous purchase, how can I use them?
    Question asked by Rutland Cycling on 13/01/2015 16:49:18
    You will need to login on the website in order to use your points, this can be done by clicking the login button at the top right of any web page. Once you login in you will notice a prompt next to the login button which will encourage you to link your Rewards account. Once linked, you can shop as normal and then apply your points in the basket page. Please note; you must apply your points before checkout as we cannot apply discount after you have ordered.
  • When will my item arrive?
  • When will my item arrive?
    Question asked by Rutland Cycling on 13/01/2015 16:49:08
    Despatch times vary depending on the location of your item within our network. You will see an estimated delivery date both at the checkout and in your confirmation email. If your item hasn't arrived when it should have then it would be worth double checking with your local Post Office to see if they’re holding anything for you. Alternatively courier tracking can provide an indication of the status of your parcel. If you are still having problems locating your order then you can call us on 0330 555 0080 or email us on enquiries@rutlandcycling.com.
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