OUR COMPANY
Rutland Cycling is a subsidiary of Specialized UK Retail and one of the UK’s leading cycle retailers. We’re much more than your average bike shop, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day of the week.
Our aim is to attract like minded people who have a similar passion for cycling and can contribute to improving the company’s performance. That being said, we are also keen to encourage individuality by providing scope for you to demonstrate your unique skills, experiences and background. We will do this by facilitating rewarding careers and a supportive working environment where you will be encouraged to fulfil your full potential.
Specialized isn’t just a company we work for, it’s a lifestyle that we lead. Working at Specialized means working with people with a genuine and passionate belief that bicycles have the power to change lives. We create the product for every rider to experience this in our mission to earn the place as the riders’ brand of choice.
JOB SUMMARY
A crucial role within the Specialized UK Retail Team; the Workshop Leader is responsible delivering above the rider expectation for service, whilst being commercially aware to the revenue opportunities it represents. Leading the workshop team in striving to enhance and evolve the service offering with wider team involvement.
KEY RESPONSIBILITIES- what you’ll be doing day-to-day
- Ensuring customer satisfaction and smooth running of the workshop
- Issuing daily duties and following-up to ratify completion and compliance
- Stock accuracy and amendments
- Workshop organisation and cleanliness
- Awareness and responsibility for security of the workshop team and stock
- Ensuring workshop teammates are encouraged to further their training for development as well as compliance
- Liaising across the store network to align on service processes and how they should be documented and followed
- Managing the maintenance of Hire and Demo bike fleets where applicable
WHAT YOU NEED TO WIN
- Excellent prioritisation and time management
- Ability to relinquish responsibility to others
- Effective motivator
- Technically excellent with all manner of product
- Sound product knowledge and the drive to learn continuously
- Empathy for riders in order to best deliver exceptional customer service
- Numeracy and literacy skills
- Clear and effective communicator
- I.T. skills in order to operate in store systems
REPORTING TO
- Store Leader
