If the item that has been received is faulty, damaged or not as described then we will cover the cost of return postage [up to £10] and offer a refund or exchange. In these instances we would always recommend using our own shipping services.
Important information to note about returning faulty, damaged or not as described items:
- Rutland Cycling issue no warranties, all warranties are issued by manufacturers. For this reason we may need to send your goods to the manufacturer for inspection before taking any action. Please see the relevant manufacturer's website for full warranty information.
- Only products that are faulty, damaged or not as described from ourselves are eligible for free postage and returns/ exchanges. If damage has been caused through wear and tear, improper care or some other factor beyond our control then it will not be covered.
- Once an item has been used, or if packaging has been damaged it can still be returned to us, however we - and the manufacturer - reserve the right to offer a repair, replacement or partial refund.
- Remember it is your responsibility to ensure that returned items are packaged appropriately - any damage caused in transit [as a result of inadequate packaging] will be chargeable.
Please note: we cannot accept any cycle warranty claim or return for incorrect pedal fitment or damage to crank arms caused by incorrect assembly. If the wheel on the bike you've ordered becomes untrue through use, it is not covered under warranty. We always recommend having your bike assembled by a professional; failure to do this may invalidate your warranty.