Careers at Rutland Cycling

Rutland Cycling is one of the UK's leading independent cycle retailers. We're much more than your average bike shop, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day of the week.

We currently operate a number of stores in the heart of England: two at Rutland Water (Whitwell and Giant Store Rutland at Normanton), one at Grafham Water, one at Peterborough, five stores in Cambridge, one at Pitsford Water in Northamptonshire, our Specialized Concept Store in Nottingham, and two flagship, industry-leading stores in Leicester and Milton Keynes - the largest bike shop in the UK. We also operate a thriving e-commerce business. Our head office is based in Leicestershire, and our warehouse and distribution centre is based in Manton, Rutland.

What's good about working for us…

We are keen to reward our staff for the passion and enthusiasm they put into what they do.

  • We offer 28 days holiday (inclusive of Bank Holidays)
  • We offer a Long service holiday initiative
  • We offer a contributory pension scheme
  • We offer a ride to work scheme
  • We offer childcare vouchers
  • We offer generous discounts on all our products, as well as free bike hire at our destination stores such as Rutland Water and Grafham water
  • Quarterly financial awards recognising those staff who have shown outstanding performance in relation to our GREAT customer service standards.

How we will support you

Our Stores based and Head Office staff are supported by:

  • Yearly appraisals and a personal development plan review
  • Development days
  • Bespoke training for specialist roles
  • Opportunities to get involved in business-wide projects
  • Opportunities for promotion in an expanding company that was recently named as the Best Omnichannel Retailer 2020 at the BikeBiz Awards.

See what it's like working at Rutland Cycling:

From the perspective of a Bike fitter:

 

From the perspective of a Mechanic:

 

Our developmental goal

People are at the heart of our business, so we want to give them the best development opportunities in the UK cycling industry. We provide specialist Cytech training for our Workshop teams, in-depth product knowledge courses for our Sales staff as well as enhancing our Manager’s leadership skills through our Coaching & Leadership programme.

Find Out More About Rutland Cycling >

 

Current Vacancies

We are currently recruiting to a number of positions across our store and Head Office teams:

Send us your CV

If you feel you have the skills and attitude to further improve our award-winning team, please send us your CV:

Email us your CV

Please find our job applicant privacy policy here.


IT Technician, Burrough on the Hill

Rutland Cycling is one of the UK's leading independent cycle retailers. We are much more than your average retailer, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day.

We are looking for an IT Support Technician to help deal with day-to-day issues experienced by our IT team. This includes ensuring software is up to date, IT hardware is configured to user specification and being a point of call for day-to-day IT support queries. You will be a champion in ensuring the business has a highly technical, reliable and supportive IT Team and you will have a calm, friendly, approachable and understandable nature to our colleagues.

Key responsibilities:

 

  • Provide technical support to end users across a variety of locations. Ensuring tickets are regularly updated with latest & new information
  • Installing and configuring a wide variety of hardware and software and ensure these are working optimally
  • Maintain and repair hardware and software and ensure hardware is fit for purpose for the end user
  • Monitor and maintain internet services, firewalls, and telephone systems and ensure users can use the systems as expected
  • Configure, deploy, return laptops and desktops and ensure these are delivered and returned by specified deadlines. Ensure the asset list is consistently up to date
  • Maintain IT documentation
  • Support the roll out of new systems and applications. Work with stores and end users and agree timescales for deployment
  • Setting up accounts and profiles and resolving password issues on a variety of systems such as Active Directory, Microsoft 365, financial systems such as PayPal and retail systems such as Salesforce
  • On-site support in a retail environment. You’re able to attend head office twice a week and other sites upon request
  • Be a figure in IT Support for the business using a variety of means such as Helpdesk, Video Calling, Telephone and 1-2-1 support
  • Perform physical tasks such as moving/tidying IT equipment, patching in network ports and ensure IT equipment is disposed of, if it’s no longer fit for use
  • Support the growth of the business by contributing to ideas, process changes and recommending improvements to how IT is delivered to the IT & Systems Manager
  • Work with Third Party support companies to ensure a resolution is made for the end user
  • Alert the IT & Systems Manager and IT Systems Technician to any security alerts, threats and compromises. Can take immediate action in the event of a breach (training will be provided)
  • Any other reasonable tasks upon the request of the IT & Systems Manager

 

You must:

 

  • Have a passion for IT with a result oriented and proactive mind-set
  • Be comfortable interacting with a wide range of people at all different abilities as well as computers
  • Have a full UK driving license
  • Be positive and enthusiastic, and able to think logically with excellent problem-solving skills
  • Possess excellent customer service and good verbal and written communication skills to both technical and non-technical users
  • Be able to work on your own initiative, with good time management skills and able to ‘think on your feet’
  • Work well under pressure whilst keeping a calm temperament
  • Be willing to constantly adapt, learn and share your knowledge between the team
  • Be able to work well within a team environment and be an active team player

 

Knowledge and experience of the following would be an advantage:

 

  • Windows operating systems (Apple advantageous)
  • Microsoft 365 Administration
  • Microsoft Dynamics/Business Central
  • VOIP telephony (Natterbox & Kerio)
  • Active Directory
  • Salesforce
  • Retail POS systems (LS Retail) and hardware
  • Cyber security procedures and practices
  • Basic Wi-Fi Administration
  • Cloud-Based Anti-Virus & Update packages
  • Remote Access Software
  • Additional IT qualifications

 

The Rewards:

In return, we are offering generous discounts on all our products plus access to discounts from high street retailers and restaurants.

We operate a hybrid working model - you are required to work from our Head Office twice a week.


Deputy Store Manager, Normanton, Rutland Water

We are looking for a Deputy Manager to join our Giant Store at Normanton. Based at the beautiful Rutland Water Reservoir, our stores are bursting with premium bikes, clothing and accessories from your favourite cycling brands.

Rutland Cycling is one of the UK's leading independent cycle retailers. We are much more than your average retailer, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day.

The Role:

 

  • Ensuring customer satisfaction and smooth running of shifts
  • Issuing daily duties and following up to ensure completion & compliance
  • Stock accuracy and amendments
  • Ensuring the effective scheduling of staff, and taking action to address issues where required
  • Awareness and responsibility for stock and staff
  • Ensuring team members are compliant with training & legality as required
  • Liaising with finance department
  • Assisting the Store Manager to effectively manage and maintain a profitable and sales driven store
  • Working closely with all team members, you will be responsible for delivering excellent customer care both in the workshop and on the sales floor.

 

We are looking for:

 

  • Excellent customer service focus
  • Strong market knowledge within the cycle industry (Desirable)
  • Commercially astute to be able to identify & exploit opportunities given the store’s location & customer base
  • Driven sales record with the desire to achieve individual and the Company goals
  • Ability to deliver on store KPIs and to meet budgeted sales and profit targets
  • Ability to operate at a strategic level, particularly when deputising for the store manager, including effective planning
  • Excellent oral and written communication skills
  • Excellent interpersonal skills to assist in leading the store team and to build working relationships with senior management across the company
  • A high level of self-motivation and awareness
  • Proficient IT skills using EPOS and similar
  • Strong retail sales background, not necessary gained in the bike industry
  • Ability to deliver on store KPI’s, as well as the achievement of budgeted sales and profit targets.
  • People management experience and excellent interpersonal skills

 

The Rewards:

In return, we offer generous discounts on all our products plus access to discounts from high street retailers and restaurants.

Apply now to join our Normanton Team!

Job Types: Full-time, Permanent

Salary: Up to £25,000.00 per year


Sales Advisor, Normanton, Rutland Water

We are looking for a Full or Part Time Sales Advisor to join our Rutland Water Store. Based at the beautiful Rutland Water Reservoir, our stores are bursting with premium bikes, clothing and accessories from your favourite cycling brands.

Rutland Cycling is one of the UK's leading independent cycle retailers. We are much more than your average retailer, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day.

What you will do:

 

  • Providing a high-quality service to customers, offering advice and guidance
  • Take part in sales campaigns, special promotions and demonstrations
  • Arrange ordering and delivery of stock

 

Who we are looking for:

 

  • A strong team player
  • Excellent communication skills
  • Experience in a front-line sales role either in a store or on the phone

 

The Rewards:

In return, we offer generous discounts on all our products plus access to discounts from high street retailers and restaurants.

Job Types: Full-time, Part-time, Permanent

Salary: From £21,879.00 per year

Find your nearest Rutland Cycling store